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Purplebricks Reviews

1.3 Rating 591 Reviews
5 %
of reviewers recommend Purplebricks
Company Reviews Questions Metrics Info
1.3
Based on 591 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5

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About Purplebricks:

The modern and innovative answer to an estate agents, we

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How quickly does Purplebricks resolve customer queries?
Helpful Report
(2 weeks ago)
Greater than 70% of reviewers feedback is Purplebricks takes over a week to resolve customer queries.
Helpful Report
(2 weeks ago)
D

Customer Service - Average

52.63%
Industry Average
“ I travelled over 2 hours for this viewing and paid 15pounds for the train, for the agent to not show up. I was left waiting in heavy rain for 30mins and the only way i managed to get through their customer service was pretending I was making an offer on a house. ”
- Anonymous
“ I have withdrawn my offer due to the appalling customer service. ”
- Anonymous
“ All aspects of the service were incredibly poor and a total waste of my money. ”
- SARAH LEWIS
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