Pyramid Carpets Reviews

Name: Pyramid Carpets
Rating: 4.55

4.6 Rating 76 Reviews

88 %

of reviewers recommend Pyramid Carpets

Company Reviews

Questions

Metrics

4.6

Based on 76 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone

Visit Website

Phone:

0114 255 5553

Location:

Pyramid Carpets709 Chesterfield RoadSheffieldSouth Yorkshire
S8 0SL

Write Your review

Tell us how Pyramid Carpets made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a superb service, Bradley was very helpful. Fitting arranged promptly and WOW a lovely new karndean floor. The fitter did a really good job, lots of attention to detail. I would highly recommend pyramid carpets.”

Helpful Report

Posted 9 years ago

“I bought my laminate flooring from Pyramid Carpets. The service I received from Sue was excellent - efficient and friendly and I was delighted with the end result. Would highly recommend.”

Helpful Report

Posted 9 years ago

“Have now had my house completely carpeted by this company. I have always been impressed with the service I've received. Their prices are competitive and above all it's a local company. Fitters are friendly and professional. Highly recommended.”

Helpful Report

Posted 9 years ago

“Great local carpet shop. Really friendly staff and really pleased with the professional service I received from Tom. The carpet was fitted the following day and again the service was great.”

Helpful Report

Posted 9 years ago

“We had hall stairs and landing fitted carpet and it looks great.Good service and Dean the fitter was Brilliant. Thank you. Danni and Chris.”

Helpful Report

Posted 1 year ago

“good information and friendly guys.”

Helpful Report

Posted 8 years ago

“Absolutely love our new carpet! A very friendly and professional service from start to finish. Would definitely recommend. Many thanks!”

Helpful Report

Posted 9 years ago

“We recently bought a lounge and dining room carpet from Pyramid. The overall service and fitting was okay but there was a slight issue with a couple of door plates that were sticking up. We contacted the shop who said they would sort it but despite several calls have failed to resolve the problem which is disappointing. Wouldn't recommend and we won't be using them again.”

Helpful Report

Posted 6 years ago

Dear Mr Jackson, Thank you for bringing this to my attention, I can assure you that we will resolve the problem. I've tried contacting you but can't get through so please can you contact myself or Tom on 0114 255 5553 and I will arrange to rectify the door plates. I look forward to hearing from you. kind regards Chris 01142555553

Posted 6 years ago

“We used Pyramid to supply carpet for one of our properties a couple of years ago and were very happy with them. However, we recently used them to supply carpet and vinyl for another property and an issue with the vinyl has still not been resolved after 7 weeks. I have sent photo’s of the problem and spoke to a member of staff who assured me that I would be contacted back but this has not happened despite me emailing and and phoning asking for an update. How a company responds to issues shows just how much they value customers and unfortunately Pyramid haven’t come up to scratch this time so I regret to say that we will not be using them again.”

Helpful Report

Posted 3 years ago

“Service was not the best.”

Helpful Report

Posted 4 years ago

Dear Mr Arnold, we made a genuine mistake which we have explained in detail. We offered options to you to allow the genuine mistake to be corrected by the parties to a contract. We suggest that if you continue to publicise the defamatory content on Google, you run a considerable risk of being in breach of the Laws relating to defamation. We hope that it is not necessary for us to remind you that in publishing content that identifies a company or individual online you must ensure that the facts and not allegations are published. I am asking you politely to edit your defamatory statement within the next 48 hours. Unfortunately if it is not edited within this timeframe, I will have no alternative but to take legal action against you. many thanks Pyramid Carpets

Posted 4 years ago

Dear Mr. Arnold, Further to our conversation, I can now see you have removed the word "criminal". You informed me you will not be editing any other allegations - "Don’t do business with them as they’re unreliable", "they are a total mess and not honestly trading". We made a genuine and honest mistake! As a small local business your review is severely damaging to our reputation that I will not ignore. As someone who is quoting the law to us, you will be aware of laws relating to defamation. I have given you the opportunity to amend your review to the facts. Your refusal now leaves me with no alternative but to pass this on to our solicitor to take legal action. Regards Pyramid Carpets

Posted 4 years ago

“Great service in terms of measuring up and providing quote, however when it came to fitting the carpet i have had to complain 4 times as carpets not fitted properly. Carpets not pulled tight enough or put down correctly around the edges, a month after fitting they are peeling up around the edges. Also fitter left and had put a slice in my living room carpet after coming to correct it. Also had to have my stair case and landing refitted due to them being such low standard. 2 months later i still dont have a great carpet as still not been sorted. fitter blamed the damage on pets pulling up around the edges however i have no pets.”

Helpful Report

Posted 7 years ago

Dear Lucy, Sorry to hear that you've had issues with the fitting of your carpets. To enable me to look in to this further please can you email me your full name and address to chris@pyramidcarpets.co.uk or contact me on 0114 255 5553. Kind regards Chris

Posted 7 years ago

“Had some vinyl floor laid and it took six weeks after paying for it for it to be fitted - poor communication from the company. Now it has been fitted it has wrinkled in parts, it lifts up when being vacuumed and I was charged for two door bars that weren't even fitted! I contacted the shop but the matter hasn't been resolved to my satisfaction. Very unprofessional and uncaring company. I won't use them again and cannot recommend them at all.”

Helpful Report

Posted 3 months ago

“Feb 2022 – Pyramid fitters fitted carpet (already in my possession, not supplied by Pyramid) to entrance step and new nosing to the outside of front door step. Should also have fitted a metal strip inside the door, but didn’t. Outside nosing not originally meant to be on the job sheet. Summary: Shoddy and lacking in attention to detail (in my opinion). Disappointed customer. April 2022 – fitters returned to fit metal strip to the inside of door step. To do this they had to remove the carpet they fitted previously in February – then used most of the remainder of the carpet to repeat and redo the original job. As fitters left, I noticed a corner of the carpet was not glued down properly and just managed to call them back before they left the car park. Summary: Shoddy and lacking in attention to detail (in my opinion). Disappointed customer again. June 2022- fitters returned to refit metal strip as the one fitted in April came loose. As it came loose, I tripped over it, almost fell over but badly injured my foot instead. Summary: Shoddy workmanship caused my injury (in my opinion). Disappointed customer again. July 2022 – delivery driver (not a fitter!) was sent to fit a wider metal strip, as the one fitted in June came loose, yet again. Wider strip has since remained in place. Surely the professional fitters must have known the narrower metal strips were unfit for purpose? Anyway, there were a couple of other visits in between June and July to see what was actually required; horse, bolt and stable door sum this up. Summary: Shoddy and lacking in attention to detail (in my opinion). Disappointed customer, again. Door plate has remained in situ since July, hurrah! Apart from the delivery driver, no member of staff visiting my property apologised in any way for any of the utter shambolic debacle of events, everyone blamed another department, lack of communication, etc. Turns out that I’m quite possibly and probably (in my perceived opinion) just an irrelevant, if disappointed, customer. August 2022, Pyramid now want paying for their shoddy work and service. Over £80 “to supply and fit new nosing”, it says on my invoice. Seems expensive for such shoddiness. Apparently, the whole job has cost Pyramid a lot more than this (all Pyramid’s own doing, not mine) and when I queried the customer service and quality of workmanship provided, I was told that if I don’t pay in full, they will send out a legal letter. Wow. No offer of any kind of gesture of goodwill, impossible to speak personally to a manager. I’m an older customer, I feel very let down by the whole thing. Summary: shoddy in all areas (in my opinion), and I’m very disappointed in all areas . Don’t bother with them. I won’t, ever again.”

Helpful Report

Posted 1 year ago

“My wife and I went into the store this morning and found what we were looking for. About 5 staff looked as though they were on staff training. Another member of staff was sat at his desk on his computer. My wife asked him for help and he said he would be with us in a minute. After 7 or 8 minutes another member of staff asked if we needed help,we said yes but the guy at the computer snapped "I've already said I'lI help them". More minutes went passed with said guy in no hurry to help us so we left. He didn't even look up as we passed his desk. Never again will I step in Pyramid carpets because you obviously don,t employ staff with manners.”

Helpful Report

Posted 3 years ago

“I had my carpets and flooring fitted throughout the house. They arrived and laid all of the flooring and I pointed out how badly rippled all of the floor was. The response was "Call the shop" with that they left me with a totally godawful job. I was left with ripples, 4 cut off corners, a large hole in a wall from them slamming a door into it and also a badly uneven flooring job with waves, ripples and tears all over it. An utter joke to have left it that way. I emailed and was told the flooring would be sorted. The fitter did return and ripped up the flooring then restuck it all. The hole in the wall was not repaired. After 2 days it all came back up again and looked an absolute state. They were rebooked to re-attend to fix the mess a third time and they failed to arrive. I wasted £70 disconnecting my cooker. and, as a disabled man I also had to move heavy items around for no reason. They eventually did come and said they would stick the whole floor down. I had to pay another £70 to disconnect the cooker (This time it was reimbursed by Pyramid However still leaving me £100 out of pocket - £30 to fix the hole and the first £70) When they came the replaced the first lot of flooring but did not stick it all down as they stated they would. Now, yes, again, the flooring is all rippled and looking shoddy yet again. I have now decided to pay a reputable company to remove it and re-cover it in a more professional manner. My opinion is Pyramid are unrealistically inept. The photos I have uploaded speak for themselves and prove this is not simply someone having a whine. I have genuine reason for complaint. I shall be taking this up with the Council. They (Pyramid) have made promises they did not keep, did dodgy work and failed to do the job right after 3 attempts which is shambolic. A job should be completed first right time and this would prevent this kind of suffering, stress and cost for disabled customers. I am absolutely outraged and I would never do any business with Pyramid.”

Helpful Report

Posted 3 years ago

“They vans are parked all over Woodseats with out a care for customers to Use other shops a bad company”

Helpful Report

Posted 3 years ago

Pyramid Carpets is rated 4.6 based on 76 reviews