Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

4.8 Rating 1,903 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Questions

Metrics

4.8

Based on 1,903 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very happy with the quality of the service I get from Quest Motor Group, my latest experience being a couple of days ago when the annual service & MOT test was carried out on my Citroën C3 Picasso, my thanks to Jonathan for doing the service and MOT test, also for collecting the car & delivering it back to me, much appreciated. Mike Sayer.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr M Sayer, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“My experience with quest was amazing a real old school value bussiness who looks after the customers. They had a. Good selection of vehicles that had been prepared to a good standard. Our sales person Joe Ballard was very professional from the initial phone enquiry to the delivery of my new car. I would use Quest again and if you are looking would recommend you give them a try.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Hainsworth, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Joe and the team, and thank you for the recommendation! If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Service carried out as scheduled . My only point is , That I noticed I was charged for delivery & collection of my car , I was told this was included under my service plan , which I have had for 9 years & never paid before .”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr B Holmes, Thanks for taking the time to leave us a good review. We do truly appreciate your loyal custom, and whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. Regarding the cost for our collect and return service, we did unfortunately have to introduce a small charge for this from 2020 to all customers. Our records indicate that you did use this service in 2022 and were invoiced for it. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent service”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr P Green, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Very pleased with the service very helpful and very pleasant people thank you for looking after me. Shiela ritchings”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs S Ritchings, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Have used them for 14 years.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr J Parmenter, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we have achieved this over the last 14 years! I will be sure to pass your kind words on to the team, and thank you for your loyal custom, we really appreciate it. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Efficient, friendly and excellent service.”

Helpful Report

(48738) - Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I have my car picked up in the morning to have a mot and service. Well worth the extra £10. The video of the hidden parts of my car is such a great idea.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs V Kemp, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that either visits our Bosch Car Service centre, or uses our collect and return service, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Have used Quest for over 25 years because of the consistently excellent service received”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr R Bartholomew, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we have achieved this over the last 25 years! I will be sure to pass your kind words on to the team, and thank you for your loyal custom, we really appreciate it. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Problem was sorted. But should have not been a problem if fitted correctly first time around.”

Helpful Report

(48738) - Posted 1 year ago

We're disappointed to see you left us a 3-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 1 year ago

“Very good service, car is brilliant. Thank you”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs A Kerridge, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“My car was serviced under the service plan I have . I dropped my car off at 8am and received a text to say it was all done by lunchtime. Everything went smoothly, fortunately no problems with my car, they informed me of future maintenance ie tyres and brakes. Also my car had been washed which was great.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs J Caunter, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Been using this garage for nearly 20 years! That says it all!”

Helpful Report

(48738) - Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we have achieved this over the last 20 years! I will be sure to pass your kind words on to the team, and thank you for your loyal custom, we really appreciate it. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“First class car service from quest motor group”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs J Pedder, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Anton was very helpful. He explained everything In detail and took time to answer all my questions. I did not feel pressurised which was very important to me. Anton's help was the reason I bought a Suzuki”

Helpful Report

(BraintreeSuzuki) - Posted 1 year ago

Dear Ms Felton, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Anton and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Professional, polite and helpful”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr G Burton, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I always use Quest Motors Group for my car. I have a service plan for my car and would highly recommend anyone to get this give me peace of mind that I get my car regularly serviced and MOT done and if anything is needed for this it is done at discounted price. My car is always valated when I collect too. The staff are always polite and friendly and very helpful. Thank you Quest Braintree”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs C Hockley, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team, and thank you for recommending us! If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Always very helpful”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr J Whittaker, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“As always the service I received from the service team was very good”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr A Smy, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Any concerns they have addressed. Friendly staff and always seem happy”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs D Willis, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

Quest Motor Group is rated 4.8 based on 1,903 reviews