Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

“Vehicle dropped off overnight so had a full day to work on it. Advised 2 hours before closing that the car needed 2 hours more work. You need to get the right colleague to help you as I normally get excellent service.”

Helpful Report

(48738) - Posted 2 years ago

We're disappointed to see you left us a 3-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email us via helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 2 years ago

“Very polite and helpful.”

Helpful Report

(48738) - Posted 2 years ago

Dear Mrs M Freeman, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Joe is a very amicable and caring salesman.Everything went smoothly with his help.”

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(BraintreeUsed) - Posted 2 years ago

Dear Mr Richardson, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Joe and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Good service whilst waiting for MOT to be done”

Helpful Report

(48738) - Posted 2 years ago

Dear Ms Z Namboowaa, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“This is about the fifth review i've done since quest moved to Braintree. Customer service and work carried out efficiently second to none. One drawback I have is now that I'm in my late 70s i am finding it difficult with the journey from Southminster. I have been told Quest engineer will collect my vehicle if I need it. I am yet to try this.”

Helpful Report

(48738) - Posted 2 years ago

Dear Mrs J Norman, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we have achieved this over the years. I will be sure to pass your kind words on to the team, and please do ask us about our collect & return service. Thank you very much for your loyal custom. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“I had a service, Mot and used the collect/drop off service. Everyone I dealt with were polite, friendly and efficient. Happy with it all as usual.”

Helpful Report

(48738) - Posted 2 years ago

Dear Mrs S Cavie, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre or uses our collect & return service, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Efficient and friendly service”

Helpful Report

(48738) - Posted 2 years ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Met with sales representative Darren Smith Tuesday afternoon and felt at ease with him very quickly after running through the options I settled on a new Suzuki swift . This is the third new car I have purchased from quest motors in the last 12 years and always return when the service is due long may this relationship continue.”

Helpful Report

(BraintreeSuzuki) - Posted 2 years ago

Dear Mrs Smith, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we have achieved this over the last 12 years. I will be sure to pass your kind words on to Darren and the team, and we'd like to thank you for your continued loyal custom. We hope you love your new Suzuki Swift! If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Good experience”

Helpful Report

(48738) - Posted 2 years ago

Dear Mrs J Stuart, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Very helpful”

Helpful Report

(48738) - Posted 2 years ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Great service polite helpful staff”

Helpful Report

(48738) - Posted 2 years ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“From booking to collection after work completed. No fuss, very nice, polite professional people. Made everything simple. Thank you.”

Helpful Report

(48738) - Posted 2 years ago

Dear Mr D Shelly, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Very friendly and helpful staff. Thank you”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Mr Paweloszek, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Excellent service. As usual, my car was picked up from Maldon (by Jonathan) and returned after a MOT and service. Faultless work. Thank you.”

Helpful Report

(48738) - Posted 2 years ago

Dear Dr P Chaplin, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that either visits our Bosch Car Service centre or uses our collect & return service, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Jonathan and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“I am very pleased with the car also it was lovely and clean thank you”

Helpful Report

(48738) - Posted 2 years ago

Dear Mrs N Goddard, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“I must say nick was every helpful and made it all happen very w”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Mr Sheldrake, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Nick and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Great and honest service from amor Elliott”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Mr Vidal Solano, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Anton Elliott and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“I found the staff incredibly rude and unhelpful. Paid for a diagnostic test but was told the results had been deleted when I asked for a copy.”

Helpful Report

(48738) - Posted 2 years ago

Dear Mr J Ochola, We're disappointed that you have left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. We have reviewed the communication between yourself and our service team, and we feel that we have behaved in a professional manner at all times. Unfortunately the diagnostic test did confirm that a substantial amount of work was required on your vehicle, which also unfortunately does equate to a considerable cost when compared against your vehicle’s current market value. Regarding the deletion of the diagnostic test results, the findings, after our technician had investigated the vehicle, were summarised on the invoice you would have received so you are welcome to use this and visit another service centre if you would like a second opinion. If you would like to proceed with the work we have quoted, please do get back in touch. Kind regards, The Quest Motor Group Team

Posted 2 years ago

“Darren Smith was very helpful throughout our visit to the showroom, went out of his to explain all features and very honest in his explanation and answering our queries.”

Helpful Report

(BraintreeSuzuki) - Posted 2 years ago

Dear Mr Hird, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Always excellent service”

Helpful Report

(48738) - Posted 2 years ago

Dear Mr S Aylward, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Quest Motor Group Reviews

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