Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,818 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,818 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

customersupport@quickmobilefix.com

Write Your review

Tell us how Quick Mobile Fix made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never use this company. They are fraudsters”

Helpful Report

Posted 3 years ago

“Tried to purchase an Ipad mini from them which was showing as in stock. After MANY delays in this being sent out to me I cancelled the order and asked for a refund. They told me this would be within 14 working days. I waited for this time and no refund. When I contacted them to chase this up and they assured me this would be done by the end of October (might I add this was nearly 2 months after I asked for a refund!). However, I waited patiently and this time came and went so I chased them up again and now they are saying it will be by 3rd December... a further month! I do not understand how a refund can take over 3 months to process. They have essentially stolen my money!! Would never use and now seeking legal action.”

Helpful Report

Posted 3 years ago

“Never deal with this company, if you want a refund forget ,no phone number, automated emails. Still waiting since July for a dead on arrival iPhone to be refunded. Been agreed , every month they say payment will be on the last day. Never happens.”

Helpful Report

Posted 3 years ago

“Paid june , did not deliver , asked for refund , still promises to no avail , now october They are Scammers beware !!! You will not get a phone and they will keep your money”

Helpful Report

Posted 3 years ago

“I bought a phone in June, receive the phone 1 month later!!!! face recognition was not working so sent phone back! they try to charge me for some liquid repair even though I only had the phone with me 3 days, after weeks of fighting my corner they decided that they weren't going to charge and send phone repaired! after weeks again still no phone so decided don't want the phone any longer as 2 months had past and still no phone and paid over £500 ...they finally agreed I would get my refund, they said it would happen within 14 days, it didn't, I chased after 1 month, they said I would receive payment on the 27th Oct , now thy are saying I will receive payment on 30th of November! TERRIBLE SERVICE, CUSTOMER SERVICE and I they give me no confidence I will get my money back!!!! Manager does not call me even though I ask , and no phone number to call to discuss...ITS OUTRAGEOUS and I will NEVER NEVER use them EVER AGAIN!!!!!!!”

Helpful Report

Posted 3 years ago

“Ordered two Iphones; paid over £720.00. Received neither. No communication as to why they were not being despatched. Had to chase over and over again to get refund, which took over a month. Horrendous customer service and no contact telephone number. Would never deal with this company again.”

Helpful Report

Posted 3 years ago

“Don’t use this company they’re customer service is shocking I’m currently going through a small claims court with them as they lost my sons phone and then just ignored me! Not worth the hassle!”

Helpful Report

Posted 3 years ago

“Stay away shocking company. Sent a phone back for repair in augs and still don’t have my replacement. Countless emails FB messages and nothing. But they did kindly block me from been able to comment on FB!! Sad really.”

Helpful Report

Posted 3 years ago

“The phone didn't even last a month doesn't keep charge and cant type. Freezes constantly”

Helpful Report

Posted 3 years ago

“I have a faulty iphone that I purchased and mobile quick fix won’t reply to my emails to refund me I sent it back on two occasions for repair but no good definitely would not recommend this company”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM QUICK MOBILE FIX . The phone i bought froze so i returned for a refund as it was within the first 2 weeks, they promise a full refund! A couple of weeks later guess what , they returned the phone to me still frozen. Very sorry they said, send it back and we will refund you within 14 days. 4 weeks later no refund. Again very sorry! This went on for 4 MONTHS. I did however eventually get my refund, but took roughly 20 emails to sort out. BUY FROM THEM AT YOUR OWN RISK.”

Helpful Report

Posted 3 years ago

“Sold a faulty phone”

Helpful Report

Posted 3 years ago

“Absolutely awful company and customer service. Sent me a faulty phone which was meant to be ‘perfect’ condition. I returned this phone and have still not received response to my emails or a refund. Absolutely disgusting, dishonest crook company.”

Helpful Report

Posted 3 years ago

“I Purchased two handsets that were both faulty I emailed customer service that Didn’t help at all I sent the phones back within two days of purchase although I had proof that they had received their items I still did not receive a refund I then had to contact my bank in order to get my money back very disappointing take caution when purchasing”

Helpful Report

Posted 3 years ago

“Do not touch them with a barge pole. I wouldn't give them one star if it was possible. I bought a phone over 7 weeks ago and they have prevaricated and lied about delivery dates ever since. Apparently it is still undergoing tests and yet it was advertised as in 'pristine condition' and 'fully reconditioned'! I am referring them to the Advertising Standards Commission.”

Helpful Report

Posted 3 years ago

“AVOID AT ALL COSTS - unless you have money you want to throw away - the people that run this company are very good at coming up with excuses. I ordered a phone, they sent me a different phone and it was faulty. 6 months since the first transaction and my refund has not been processed yet. The reason is "Covid-19". Some people take advantage of crisis and this company is one of them. THEFT - FRAUD - DECEIPT - LIES - NO DIGNITY - NO MORALS. They're good at responding to emails though! I HAVE NOT GOT MY REFUND YET!!!!”

Helpful Report

Posted 3 years ago

“So disgusted with service ie take your payment & don't deliver goods, then took over a month to refund I reported them to trading standards. Can’t speak to anyone email communications only”

Helpful Report

Posted 3 years ago

“IGNORE ALL POSITIVE REVIEWS THEY ARE FAKE. DO NOT USE THIS AWFUL COMPANY. I ordered my phone and it never arrived. I kept on emailing them week after week being told it was 'just a few more days'. Asked for a refund a month ago, now they're telling me it'll be another 2 months. AN ABSOLUTE JOKE!!!!! DO NOT USE THIS RUBBISH COMPANY FULL OF IDIOTS!!!”

Helpful Report

Posted 3 years ago

“Please never ever use this company!!!!! I ordered a phone in May 2020 it arrived quickly and it worked fine however it soon developed a major issue (the screen went completely black) I returned it and was advised it had been fixed. The delivery date was the 24/07/20. Today’s date is the 08/10/20. The phone has never arrived. Quick mobile do not have a phone number so you have to email them initially they just didn’t reply at all they then told me they were disputing it with the carrier DPD. Months have now passed they have not provided an explanation as to what actually happened to my phone (containg all my personal data) they have not sent a replacement and they have refused to give me a refund. They do reply to some emails but never answer your questions and normally say someone will be in touch in 24 hours. They never get in touch without being promted. I don’t normally leave feedback on websites but after my experience I felt compelled to do so to prevent other people having to go what I’ve been trying to deal with. I have made a report to trading standards and if my review isn’t enough please read this article: https://www.ilfordrecorder.co.uk/news/quick-mobile-fix-phone-dealer-faces-complaints-1-6288148.”

Helpful Report

Posted 3 years ago

“Phone I received is faulty and I am still waiting on a refund from you - absolutely awful service and no communication from customer services despite numerous emails!”

Helpful Report

Posted 3 years ago

Quick Mobile Fix is rated 3.2 based on 6,818 reviews