Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,832 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone didn't work and have still not received a replacement even though I paid for it a month ago”

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Posted 6 years ago

Hi Beth, We are sorry to hear you had a fault with your device. This has now been resolved and we have contacted you about your order. We apologise for any inconvenience this has caused. Kind Regards QMF

Posted 5 years ago

“When I ordered the phone, I was told it would be dispatched in 7 working days, but they aim to dispatch quicker. This is not good by today's standards when next working day is not unusual, but okay provided I was informed and they stuck to the delivery date. As I hadn't heard, on the 7th day I telephoned and was told it would be dispatched the following day, but, as there was a bank holiday, it would take 5 days to reach me. Not a good start. After a week, the phone stopped working. They said they would replace it and pay the return postage, which they did. Good! I received an email the following day saying they had receive it and send a replacement in 3 to 5 working days. Good! 7 days later I had heard nothing and so I telephoned. After waiting for 10 minutes, I was cut off and so I sent an email asking them to call me. That was 4 hours ago and I have heard nothing. This is just not good enough! It is 4½ weeks since I ordered the phone and, not only do I not have one, I have still no idea when I will get it. It became apparent that they would not be able to replace or repair the phone within a reasonable time and so I cancelled the order and asked for a full refund, which they agreed to make. It is now 7 weeks since I ordered the phone, 3 weeks since I returned the phone and 11 days since I asked for a refund. I am still waiting for the refund. Fortunately, I paid through PayPal and they are now helping me with my claim. In the meantime, I ordered a phone from another company. This was delivered within 2 days and is working perfectly. If you are thinking of buying a phone, I strongly recommend that you use one of the very many companies offering a far better service than Quick Mobile Fix - they most certainly are not quick and, in my experience, are unable to fix anything. Update: I received a refund, but only after I threatened to escalate the claim with Paypal and 19 days after it was returned to them. I was never able to speak to them as there was always a long queue and I was cut off before I could speak to anyone. They didn't do anything of their own volition, requiring me to prompt them each step of the way. I don't think they are dishonest, just disorganised, incompetent, slow and somewhat disinterested. As I said earlier, there are much better suppliers out there and I would recommend you try them in preference to Quick Mobile Fix.”

Helpful Report

Posted 6 years ago

Hi Tony, We are sorry to hear about the fault with your device. Repairs can take longer depending on the complexity of the issue. However, we have now emailed you with an update on your order. We apologise for any inconvenience this has caused. Kind Regards QMF

Posted 5 years ago

“DO NOT USE - TERRIBLE SERVICE! I received an Iphone that didn't work. After 2 weeks of useless advise I had to send the Phone back. After 10 working days I finaly had an e-mail saying the phone can't be repaired and another phone will have to be sorted. A Week has gone by and i still haven't heard from them. I have now gone 6 weeks without a phone and no help from Quick Fix Mobile.”

Helpful Report

Posted 6 years ago

Hi Sean, We are sorry to hear about the fault with your device. We have now been in touch with you to resolve this issue. We apologise for the inconvenience this has caused Kind Regards QMF

Posted 5 years ago

“Came was in good condition my disabled grandson loves it he’s 9”

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Posted 6 years ago

“Excellent purchase ,so easy to choose and super fast delivery ...would highly recommend easy way to get a decent phone without the hassle .”

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Posted 6 years ago

“Great service.. amazing phones”

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Posted 6 years ago

“Rubbish company. Time wasters. 11 days no product. AVOID!!”

Helpful Report

Posted 6 years ago

Hi George, We are very sorry we have experienced a slight delay with dispatching your order. Our customer service team have updated you with a timescale for your order to be shipped. We are working to resolve this for you. Apologies for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix

Posted 5 years ago

“Absolutely disgusted with the service from this company! I purchased a good condition Samsung s6 it came after 3 weeks then to find out the battery was faulty! Sent back device for a refund (which was 3 weeks ago) they emailed saying they received the device and I had to wait 14 days which it is now day 16, how dare they try and keep MY money.. ID223750”

Helpful Report

Posted 6 years ago

Hi Vicky, We are sorry to hear about the fault you experienced with your device. Your device was received and your refund was processed in the timeframe we advised. We apologise for any inconvenience this has caused. Kind Regards QMF

Posted 5 years ago

“I phone 4 purchased and delivered within 7 days in excellent condition Just as advertised good value for money. Would recommend this company.”

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Posted 6 years ago

“purchased phone had it for four days faulty battery, sent it back one and a half later still no phone, all this after waiting 45 minutes to get through in first place. Will not use again and would advise not to use this company.”

Helpful Report

Posted 6 years ago

Hi Paul, We are sorry about the fault you experienced with your phone. Our phone lines do get very busy but we respond to emails within 24 hours. We have now been in touch with you to resolve this issue, Kind Regards QMF

Posted 5 years ago

“Excellent. Absolutely no quibbles whatsoever.”

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Posted 6 years ago

“Hi there, I’ve been waiting weeks for a new phone from this company after reading the reviews thought it would be ok. All you get is generic emails and their phone number doesn’t actually work. It was supposed to be sent out within 7 working days. They have until today to dispatch otherwise I will seek a full refund and purchase elsewhere. A shambles of a company - it would have been quicker to order directly from China! Here’s my order number QuickMobileFix ID229238 before you ask!”

Helpful Report

Posted 6 years ago

HI Aliah, Unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 5 years ago

“22 days and still no phone despite 3 dispatch emails. It seems the 1 star reviews are the genuine customers while the oh so glowing reviews are,somehow, fabricated and totally fake.”

Helpful Report

Posted 6 years ago

HI, We are very sorry you have experienced a slight delay with dispatching your order. We hope you are happy with your device. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

HI, We are very sorry you have experienced a slight delay with dispatching your order. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“great deals on phones my Son is Happy and so am i great prices on phones”

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Posted 6 years ago

“All good. Bought a refurbished iphone 6 and very pleased with it.”

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Posted 6 years ago

“I am over the moon! Thank you.”

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Posted 6 years ago

“Very quick delivery , excellent product perfect description and great communication throughout . Thanks”

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Posted 6 years ago

“QMF ID: 228645 Ordered a new phone registered as “good” came as is absolutely spotless can’t recommend enough.”

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Posted 6 years ago

“Happy with the product however was expecting a charger with the phone and in a box . Delivered within the time given . Would definitely use again .”

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Posted 6 years ago

“Lovely service as always”

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Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,832 reviews