Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,832 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 6 years ago

“Before placing the order I used the online chat I spoke to someone too check if the phone was in stock and when I would have the phone if placed the order that day. (27.04.2019) I was informed it was next day dispatch so placed the order. 29.04.2019 was then told that the order would be processed in 5-7 working days at which point its next day delivery. Based on this I cancelled the order this same day and requested a refund. 30.04.2019 I received an email telling me again that my order would be processed. So I emailed back stating I had cancelled. It’s now 13th May still not had a refund for a same day cancellation. Called up after 35 minutes waiting to speak to a Luke who claimed too the manager. Based on that conversation alone and the alleged manager I would never use, despite the rest of the ordering process!!!”

Helpful Report

Posted 6 years ago

Hi Jodie, We are sorry you are not happy with our service. We do not state or advise of a next day dispatch. Your order has been cancelled and will be refunded within the timeframe we advise. Kind Regards QMF

Posted 5 years ago

“Ordered a space grey I-phone 6s on 25th of April, it wasn’t for me personally it was for my grandson who was going on holidays tomorrow 14th May 2019, contacted on the 7th working day because had still not received confirmation it had been sent, was told it’s being processed 9th and 10th working day continued to be told its in process multiple emails all contradictory even an email at 2.00am on a Sunday morning.m that they had sent. Completely stressed Friday receive an email, can’t get a black one to you by Tuesday (I ordered a space grey) I also need it by today Monday not Tuesday, but can get a white one to you, within 35 minutes of receiving this email I responded yes please as long as it’s in the pristine condition I ordered, the 2.00am Sunday email I refer to comes saying dispatching on Monday. They won’t answer my questions directly I have tried ringing them 44 minutes the longest call being on hold then I get cut off. I asked last week if your cannot complete the order by the date it’s needed will you refund me, no answer followed, just continuous emails apologises for the delay no one answers any questions, 2 requests to ring me, no one has I’m distraught I ordered the phone in more than enough time and now I still have no phone or no refund to try to get him another one by tomorrow. I also asked to speak with someone senior as they are not responding now to email other than to say sorry for inconvenience and I cannot get through on the phone but I haven’t had that either. I could not have been clearer. They took my money and confirmed they could complete the order and they haven’t.”

Helpful Report

Posted 6 years ago

Hi. We are very sorry you have experienced a delay with dispatching your order. Our phone lines have been very busy but we do reply to all emails within 24 hours. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards QMF

Posted 5 years ago

“26 days and still no phone accompanied by 4 dispatch promises. The just lie and hope you will get fed up. Why they are allowed to exist is just wrong.”

Helpful Report

Posted 6 years ago

Hi Fuming, Unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 5 years ago

“The phone was in excellent condition. Very pleased with it. Ladies”

Helpful Report

Posted 6 years ago

“The iPhone 6 I purchased seems very good and good value at the price. My main criticism is that there isn’t sufficient warning before purchase that there may be a delay of a week or more before the device arrives.”

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Posted 6 years ago

“Very fast service good phone quick delivery”

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Posted 6 years ago

“Very happy with purchase would recommend to friends and will use again”

Helpful Report

Posted 6 years ago

“quick and efficent”

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Posted 6 years ago

“Very pleased with purchase. Fast, reliable service.”

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Posted 6 years ago

“Amazing service”

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Posted 6 years ago

“Great website I’ve bought multiple refurbished phones from here and they’ve all been in amazing condition and work just like a new phone”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“Received a faulty fone returned it next day (at no cost to me) and within a week got fone back and working perfect. Condition of fone is perfect looks like new. My daughter is over the moon with her new fone and after reading some bad reviews was a bit worried but must say so far all good and would defo recommend.”

Helpful Report

Posted 6 years ago

“Don't use this company! They are quick to debit your money but won't credit you. They come up with all sorts of excuses!”

Helpful Report

Posted 6 years ago

Hi. Unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 5 years ago

“Well what a disappointment I am an old woman and not very technology minded my grandson said get an iPhone 5 as it will be similar to my iPad but being on a pension did not have hundreds to spend so I found your sit and thought it sounded good not so you send me a phone without a pin or a charger so I can not get into it to put my sim card in and have had to spend more for a charger, no use at all without a pin can I send it back please”

Helpful Report

Posted 6 years ago

Hi Olwen, We are sorry to hear you are disappointed. Our website states what accessories are included with each phone before you order them. If you have any further questions, please get in touch with us via email. Kind Regards QMF

Posted 5 years ago

“Awful experience. £300 for a phone which has been returned 3 times in 12 months, I still don’t have back and it doesn’t work at all. But only a 6 month warranty mean as I have had 6 months continuous use they’ll not help!!! Don’t use!!! Now paying £20 for a diagnostics to prove I didn’t break it!!! It sat in a draw for three months because I’d lost faith and was using an old phone!! UNBELIEVABLE”

Helpful Report

Posted 6 years ago

Hi. Unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 5 years ago

“Everything was fine in time.”

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Posted 6 years ago

“The delivery was slightly strange as I waited in for it and found it had been delivered to a local shop. I picked it up the same evening.”

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Posted 6 years ago

“Very happy with my product.”

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Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,832 reviews