Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for phone a month after buying. So poor. Starting to think I have been scammed. I have wrote to rogue traders and citizen advice.”

Helpful Report

Posted 7 years ago

Hello We are sorry to hear you are experiencing a fault with the phone you have ordered. A member of the team will be in contact with you shortly. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Awful after sales service!!! Quick enough to take your money, not so quick to return it when the phone is faulty!! Ordered in May, returned in June, 30 working days from receipt of phone being received, still no refund, despite 14 day policy!! Absolute joke!! Now with bank & seeking legal advice!! Save yourself the hassle & buy new!!”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear this, a member of the team will be in contact with you shortly with an update on your order. We do apologise for any inconvenience this may have caused.d kind regards Quick Mobile Fix

Posted 7 years ago

“Judging by the number of positive reviews this company must be paying a lot of money to a lot of people to write all these "recommendations" for the only purpose to attract more money into their coffers. In reality they take money but do not provide goods or services. At least this is my personal experience and conclusion. If you do not want to lose time and money, stay away from them! I have paid but got nothing in return except aggravating and distress. No goods and no service. Time- and money wasters. Your time and your money. Your decision.”

Helpful Report

Posted 7 years ago

Hello, We can confirm refurbished devices are dispatched 10 working days after you place your order. You were on the 7th working day. If you have not had a dispatch email by 30.07.18 please email customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Quickmobilefix customer service team are not helpful and lied regarding my paid order ,telling me my order was due out and deliverd the next day.so after i took a day off after looking forward to my new phone the order never arrived and i lost a days wages of £130 It took me over 260 tries to get in touch with a customer service team member and 2 of them were not helpful and 1 even put the phone down on his side. So you can understand my anger. And now I've been told I'm going to have to wait 10 to 14 days for my refund due to me having to cancel my order, but it only took minutes for them to receive my payment. I am now getting legal advice to stop this company trying it on again .”

Helpful Report

Posted 7 years ago

Hello Joe, We are very sorry that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has been canceled and processed for a refund as requested. Please note refunds take up to 10-14 working days We apologize for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“Ordered a phone 4 weeks ago, still hasn’t arrived. Communication has been really poor with no explanation of why it’s taking so long. Impossible to get through on the phone and emails not being answered. I’ve asked them to cancel my order and refund my money.”

Helpful Report

Posted 7 years ago

Hello, We are very sorry that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has been canceled and processed for a refund as requested. Please note refunds take up to 10-14 working days We apologize for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“Still waiting for a refund for an item I never even received. To date that’s 11 working days. Would never consider using them again.”

Helpful Report

Posted 7 years ago

Hello Duska, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has now been canceled and processed for a refund as requested. We apologize for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“DO NOT USE THIS COMPANY. Offering to sell goods they clearly don’t have. Ordered two phones for my daughters’s birthdays, timescales missed, no phones, no response to calls and emails and when I did hear from them it was through a generic holding email. Ignored requests for refunds and sent phones (not the ones I ordered) on the day they were obliged to give me a refund by PayPal as I’d raised a dispute. One of the phones didn’t work. Now going through the hassle of sending them back and probably another month of hassle and being ignored as they play silly games. Company must really be in trouble if they don’t have the funds to refund £274! Wish I’d seen the reviews before I ordered. You’d be silly to have anything to do with them.”

Helpful Report

Posted 7 years ago

Hello Heather We are there was a problem with your order. We have advised you to send your order back so we can issue you a refund as requested. Kind Regards Quick Mobile Fix.

Posted 7 years ago

“My order took longer than advertised to arrive. I was not notified of the delay. I had to make contact several times to hear when my order would be delivered and twice I received an automated response. Only when I threatened to cancel and demand a refund was my order sent. The word Quick should be removed from your name as it is in breach of trade description. AND the charging lead sent with the phone doesn’t even work!”

Helpful Report

Posted 7 years ago

Hello Alison, We do aim to dispatch within 5-7 working days. We shipped your order on the 4th working day. If you are experiencing a fault with the phone please do get in contact at your earliest convenience Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“I am a returning customer, and I returned because the service 1st time was excellent. Guess what? Service 2nd time around is still excellent. I rate this company and its service very highly indeed.”

Helpful Report

Posted 7 years ago

Hello Owen, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Great service & speedy delivery on iPhone. Would definitely order in the future.”

Helpful Report

Posted 7 years ago

Hello Abby Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“iPhone 8 Plus as advertised. Will use quick mobile fix again”

Helpful Report

Posted 7 years ago

Hello Michael, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“took my money straight the way only sent phone after I emailed to chase having missed my sons birthday 10days after ordering . no customer service phones wont be answered good luck .”

Helpful Report

Posted 7 years ago

Hello Darren, We do aim to dispatch within 5-7 working days. We shipped your order on the 6th working day. Your feedback has been taken on board Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Service was easy and reliable and the phone arrived in a couple of days after purchase however now I've had the phone around a month signs are starting to show with the phone glitching and occasionally not responding.”

Helpful Report

Posted 7 years ago

Hello Lewis, We are glad you are happy with your purchase, however, we are sorry to hear you are having a problem. Please do get in contact via email at your earliest convenience and a member of the team will be able to assist you further Kind regards Quick Mobile Fix

Posted 7 years ago

“Goods as described. Prompt delivery.”

Helpful Report

Posted 7 years ago

Hello Peter Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very poor customer service. No communication at all.”

Helpful Report

Posted 7 years ago

Hello Lisa, We are sorry to hear about the issues you experienced with your order. Your feedback will be taken on board and we apologize for any inconvenience this may have caused Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“The payment wasn’t exactly next day. You have to wait 3 to 5 working days when other companies pay the actual day.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Your feedback has been taken on board Kind regards, Quick Mobile Fix

Posted 7 years ago

“Excellent service. Better than mobile cash mate who tried to rip me off once they received the phone. Quick Mobile Fix honoured the initial price, which was actually higher than mobile cash mate, and did not try to say that there was something wrong with the screen . I was confused when I saw this as my phone was in good condition, so I rejected their meagre offer and went with Quick Mobile Fix. Highly highly recommended!!!!!”

Helpful Report

Posted 7 years ago

Hello Assma Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Good service at a competitive price”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Quick, easy service.”

Helpful Report

Posted 7 years ago

Hello Donna, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Delivered high quality products especially for the price. Made it for my niece’s birthday as well.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews