“The idea is a good one but the actual process employed just isn't customer friendly. First - it isn't clear on the email from Quote Searcher that it is not they who will be providing a quote but that they pass details on to several companies. It then becomes a fight to see who can be quickest to phone you up.
What was then annoying is that you are spoken to by someone who then sends all your info onto someone else. My problem has been that no one can give me a quote as it's not within a month of my renewal date.”
Hi Martin,
Thank you for your review.
I am sorry to hear that you didn't find the process customer friendly. I will be passing on your points to the relevant people.
Again thank you for taking the time to leave your feedback.
Thanks,
Steph @ QuoteSearcher
“Absolutely appalling. Site is misleading. I was expecting instant online quotes but instead I have been bombarded with calls. I filled in the online information and started receiving calls within 15 seconds, which would be great but I filled it out at around 2pm and SPECIFICALLY asked to be contacted in the evening, I am at work during the day. I asked all the companies that called why I was being called during the day instead of the evening as I had requested and they ALL told me that this information had not been passed on to them. Would NOT use this service ever again nor would I advise anyone else to.”
Hi Kuldeep,
Thank you for your review.
I am sorry to hear that you were looking for quotes online. The service we provide means that you receive phone calls from selected brokers and then this enables you to compare the quotes.
I am also sorry to hear that the brokers didn't call you at the time you requested. I will feed this information back to the relevant people.
Have a good weekend,
Thanks,
Steph @ QuoteSearcher
“I regularly use comparison sites but this is the first time I have encountered a site which simply gives your details out to anyone & everyone. Having been bombarded by phone calls in a 24 hour period I lost track of the different companies who left messages, sent emails & rang hourly. I did get a better quote than my renewal that saved me a little under 10% but I'm not sure it was worth the hassle. Even when I accepted the quote & paid up it did not stop the phone calls. The insurance quotes I've had for other things online give policy summaries to make it easier to compare exactly what you get for your money & at most generate a few emails repeating their quotes.
Further, despite having supplied the information required, I had to repeat much of it, &, (as my mum used to say) whilst it cost nothing, it was vaguely irritating.
On balance I probably will stick to online only quotes next year”
Hi Kevin,
Thank you for your review.
The service we provide means that when you have entered your details we select the brokers that will offer you policies and quotes that suit your needs best based on the answers you selected.
Have a good weekend,
Steph @ QuoteSearcher
“Very misleading site name. The site doesn't actually go and search for quotes but simply distributes your details to companies who will inundate you with phone calls trying to hard sell their insurance.
There is no indication this is how the site worked and had I known I would never have provided any details. I'm expecting junk mail to follow any time soon.”
Hi,
Thank you for your review.
The service we provide means that the details you submit on our form are used to choose the most appropriate brokers for your needs. These brokers are then contacted with your details so they can give you a quote over the phone.
Thanks,
Steph @ QuoteSearcher
“Used the site last year for insurance. Had an email telling me my policy was up for renewal on the 30 october.Filled in the details expressing to be contacted in the evening.Following morning 4 calls between 9.00-9.30, the first asking for details that had been submitted on the form,then telling me I was contacting them too early and to call back nearer the renewal.I did point out all I did was to respond to an email I had been sent.Also that he was contacting me too early as I had requested evening as best time to contact me.He put the phone down on me !! The next 3 calls I politely told them not to waste my time.I think the site is a good idea its the insurance companies that use the information that are the let down.”
“VERY GOOD, EASY TO USE,HAD ABOUT 4 RESPONSES BUT CHOSE THE SECOND RESPONSE AND STARTED MY INSURANCE IMMEDIATELY AND RECEIVED A FURTHER DISCOUNT TO BETTER MY THIRD QUOTE.KATIE COULDN'T HAVE BEEN MORE HELPFUL.WOULD DEFINITELY USE THIS SITE AGAIN”
“Believing I was searching an online quotation site |I clicked the button only to be told I will be contacted, and wasn't I. Bombarded with calls from numerous calls at an inconvenient time (my husband is disabled and I was attending to him) and my insurance isn't even due till 2 months!!!
This should be made clear that by clicking this button you will be called back continuously.”
Hi Ginetta,
Thank you for your review.
The service we provide means that based on the details you select on our form, we choose the most appropriate brokers for your needs who then provide quotes over the phone.
I am sorry to hear that they called at inappropriate times. If you could let me know the times of the day that you were called I can then pass this information on. You can contact me at info@quotesearcher.co.uk.
Thanks,
Steph @ QuoteSearcher
“I never had one quote on my computer. My poor daughter was inundated with calls from people who wanted to ask the same questions I'd tried to answer on my application form. I would NEVER use these sites again I would much prefer to speak to someone who knows what they are doing.”
Hi John,
Thank you for your reply.
I am sorry to hear that you didn't think the brokers knew what they were doing. If you could email me at info@quotesearcher.co.uk with some more details that would be great.
With regards to the online quotes, this is not something we offer. The selected brokers give their quotes over the phone.
Thanks,
Steph @ QuoteSearcher
“i am not very pleased as i wanted an online quote and instead i get a barrage of calls from insurance companies on monday all day hence i will not be using this site again.”
Hi Abigail,
Sorry to hear that you were expecting an online quote, all of the quotes from brokers are given over the phone. Please let me know if I can help you any further.
Thanks,
Steph @ QuoteSearcher
“Using the site was OK, I put on it my renewal date was 1st November, but since then many calls sting the quote is only valid 30 days. Todays date is 12 September therefore NON were valid. Bit of a shambles really”
Hi John,
Thank you for your review.
I have passed this information on to the relevant people. Please contact me at info@quotesearcher.co.uk if you need anything else.
Thanks,
Steph @ QuoteSearcher
“Same as many of the other comments, nothing on the screen to compare just annoying phone calls asking more and more questions, most of which had no resemblance to what I was trying to do.”
Hi John,
Sorry to hear that you were expecting quotes online. The way our service works is that your details are submitted to brokers depending on what criteria you selected on the form and then you receive quotes over the phone to compare.
Thanks,
Steph @ QuoteSearcher
“Using Quote Searcher saved a lot of time, when the brokers called they had the basic details already. A few more questions would have made it easier for me as there were things we wanted covered that had to be explained to all of them, or maybe an open question at the end asking for any relevant information that hasn't been dealt with. On the whole a positive experience, and a site that I will use again. Janis Phillips”
Hi Janis,
Thank you for your review!
I am glad that we could help you out and we look forward to finding you a policy next year too!
Thanks,
Steph @ QuoteSearcher
“Terrible, only 1 response via email. When I responded back I never heard from them again. I only want publiciability insurance. How difficult can it be?”
Hi Nicole,
I am sorry to hear you had trouble finding a quote. If you are still looking for a policy please email me at info@quotesearcher.co.uk.
Thanks,
Steph @ Quotesearcher
“I thought I would get a range of prices on my screen - instead i was bombarded with phone calls from various companies. Really annoying. Is this in breach of the Data Protection Act?”
Thank you for your comments. The service we provide means we pass your details on to specialist brokers so they can quote you for your insurance.
Steph @ QuoteSearcher
“I liked the fact they tell you your insurance will run out soon,but I would prefer to have a lay out like the comparative sites to tell you which suits you best instead of all the phone calls”
