Hello,
Sorry you feel this way. The policy is already on the website and just in case one has not seen that we sent you a email and you actually acknowledged the policy before the return label was sent. The radiator was not needed as you had a engine blowout and we don't cover the return freight.
Roger
“Super impressed with how fast I got the radiator. Although, My radiator lasted 5.5 days. The box was busted when I got it. Aluminum ribbons already bent. Total bummer.
Customer service rep Liz did a wonderful job getting back to me. Worth the extra money for insurance. They refunded my radiator for me. Even though it was FedEx was probably to blame. Next time I need a radiator I'll certainly purchase from Radiatornow again.”
“I paid for next day shipping, but the radiator arrived a day late. However, a representative of the company reached out and made sure I got a partial refund for the shipping, once I had made it known it arrived late.”
“Had no problems. I called to verify that it was the correct radiator as they apparently had both single and dual fans for that year. Only issue was someone forgot to send email of transaction and shipping tracking. Called and got it correct. But it arrived as stated by date.”
Hello,
Apologize for the box being opened. Rest assured the boxes are properly stapled before leaving the warehouse. If it was opened it probably happened during shipping. Please contact us if there are any issues with the radiator. As for shipping what you paid for is standard shipping and the dates given are estimates only.
Thanks,
Roger
