“Not one problem with the radiator but the delivery on the other hand was an issue.
I placed an order to received in 2 days but got it in 4 days, don't Franco's radiators now fault but UPS's as tracking showed it stayed stagnant for 3 days in a warehouse two or three miles from its final destination”
“I had an amazing experience with radiator now.
Someone called to make sure I chose the correct radiator to save me time and shipping. I chose the option they gave me instead of what I ordered. I was thrilled with my experience and the team going above and beyond to ensure”
“What I ordered wasn't available, so they had to replace it. Which added an extra delivery day. I shouldn't have been allowed to order & pay for it ,had it not been available. But other that, the service was great.”
“Great customer service above and beyond. If i ever need a radiator this is the place for me. New radiator in my hands in less than 48 hours. Outstanding 5 stars”
Hello,
Sorry to hear about the damage. Definitely happened during shipping. Please send us pictures so we can let you know if it’s okay to install or will send a replacement.
Thanks,
Roger
Hello,
Sorry you feel this way. The policy is already on the website and just in case one has not seen that we sent you a email and you actually acknowledged the policy before the return label was sent. The radiator was not needed as you had a engine blowout and we don't cover the return freight.
Roger
