“My husband needed a new radiator. We checked locally and then online. We found RadiatorNow and were able to get the best price, fast shipping and awesome customer service. What more could you ask?”
“They should never have charged me for shipping, especially since what I paid for (Friday delivery) is not what I got. Didn't answer my phone call..or my email inquiry. They are not getting my business again.”
Good Afternoon,
Your order was placed on the 22nd Tuesday at 6.35 pm after hours. Was shipped the very next day 23rd Wednesday. The delivery dates are given when you choose the shipping and I don't believe the date could have showed Friday when Thursday was a holiday and the piece is shipping from California to North Carolina and you selected standard home delivery which takes 3-5 BUSINESS DAYS. So to say you paid for Friday delivery is incorrect as that would be considered a Next Day Air shipment.
You sent a e mail to cancel the order but it was nor possible to do so as it had shipped. We offered to send you a return label if you did not want to keep it. Once again our apologies and we don't believe this is a fair review.
Roger
Posted 2 years ago
In continuation to my email I just read you stated we did not reply to your email. This is not correct again as a reply was sent to you on Friday the 25th.
Thanks,
Roger
“I finally got around to putting it in. It fit very well. It would have been nice if the openings had plugs to keep dirt etc. out of the radiator. The packaging was ok but the radiator had a slight bow in the center but was nothing to hurt the way it worked or fit.”
“Couldn't be happier. After ordering three other radiators from mainstream suppliers, all of which arrived defective, I broke down and ordered one from RadiatorNow. Arrived earlier than expected and in perfect condition. I'll be ordering from you again in the future. Thanks - B.R. Moore, Fleet Manager, GPEC Inc”
Dear Customer,
Your order was placed on Friday and shipped the same day. Shipment is delayed by a day due to a holiday yesterday. It shows out for delivery today.
Thanks,
Roger
Posted 2 years ago
Dear Customer,
Just following up to ensure everything is okay with the radiator that was delivered yesterday.
Thanks,
Roger
“Good for the price but I don't believe it's an actual CSF radiator, there are no marking anywhere! Quality is decent, only time will tell. Nothing was said about it.”
Dear Robert,
I am quite surprised by your review. The box has CSF all over it plus the bottom tank has a csf sticker along with their serial number. You are welcome to call CSF and verify this.
I hope you change this review as we take the feedback from customers very seriously.
Thanks,
Roger
“was contacted by a company rep the day after placing the order for my 2001 Chevrolet Silverado 1500, making sure that i had ordered the right part. once it was determined that i had the right part, it came in the next day. part came complete and was easy to install. 5 stars.......”
