Hello,
The radiator for sure was damaged during shipping and we apologize for that. The question now is how fast do we take care of this issue. We have emailed you yesterday asking for a couple of pictures so that we can give you a full refund. Just awaiting your response.
Thanks,
Roger
“With ANYTHING, problems can happen, the difference is how it's taken care of after it does. Ended up getting a radiator that was damaged. Since it was in a factory shipping sealed box I will assume it was in transport at some point. I called the listed number and provided a couple of pictures, and in less than a half hour the full purchase price with shipping was refunded to my account. Great customer service! Quick and no hassle.”
“Easy to confirm fitment, quick to order and ship. High quality radiator, packaged very thorough. Even with the shipping cost it was considerably less expensive than buying local. Definitely be using y’all again. Thx”
Hello,
Sorry to hear about this. We have received your email at 6.30 pm PST which is after hours. We have not even had a chance to investigate this to see if it was sent to the wrong address by us or delivered to the wrong place by fedex.
Roger
Posted 2 years ago
Hello,
After investigating we figured Fedex delivered to the wrong address. This is something beyond our control.
We have already confirmed your refund and our dealing with Fedex to get the unit back. if you feel we responded positively please do take some time to revise the review.
Thanks,
Roger
“Good price on the radiator. The new one showed up and had two 7/16" metal posts coming up off of the top of the radiator, which went into two holes in a cross brace. There were two factory brackets that would have held the radiator in place, but they had two little plastic "fingers" that would have dropped onto those holes. I had to cut the fingers off and drill the brackets with a 1/2" hole, then all was well.”
