“Great customer service from the website, they called to personally tell me the radiator was not in stock for my express shipping but they did have a similar one in stock, but a big thump sound was heard when it was delivered, unfortunately it was cause the overflow was broken off once opened, no time to send it back so ill have to fix it myself”
Hi Jose,
Very sorry FedEx damaged the radiator. As much care as we take in packing there are times that FedEx will still damage the radiator. If for any reason you are unable to fix it please contact us for a replacement. I hope you will reconsider your review as these matters are really out of our control.
Thanks,
Roger
Hello,
Let me look into this. If this is actually a FedEx error and delay we might be able to do something on the freight. Please call and talk to Liz , if for some reason you have not heard from us. 800-788-2122
Thanks,
Roger
“RN switched the suppliers because the one I ordered was out of stock. One of the nuts affixed to the radiator, for the overflow bottle, was all messed up and it took me forever to figure out that, although it was the right size nut, the threads were jacked up. I had to remove the nut from the radiator to see that it was, for a small little nut, really damaged. I thought I was putting the screw in at a weird angle or the nut was the wrong size, but no, the nut was actually damaged, thus making it impossible to get the screw installed. I messaged support and was told a technician would contact me, but never did. I ended up using the old nut from the radiator that was being replaced. If I'm correct, the radiator they sent me was the slightly more expensive one of the two original choices on the website. Higher price/different vendor, did not necessarily mean higher quality.”
Hello,
I believe Steve our product tech did talk to you and you stated it had been resolved. Did you still have an issue? Please reach out to us @800-788-2122.
Thanks,
Roger
“I don’t like that the radiator I paid for was out of stock, after I paid for it. Then I was alerted i was get sent a “premium” radiator. Once it got here, googled the brand. Turns out everyone selling like radiators; DOES THE BAIT AND SWITCH. With these Chinese radiators.”
Hi,
There is no Bait and Switch. We sell only premium radiators and don't claim to be the only one's selling a brand. Please call us at 800-788-2122 and we will gladly take the radiator back and give full refund. The warranty remains the same for the one you may have originally ordered and the one we sent you. We send an email out before we ship and the customer always has the option to cancel.
Thanks,
Roger
Hello,
Sorry about the damage occurred during shipping. Please send us an e mail to hello@radiatornow.com and we will work on a replacement right away.
Thanks,
Roger
“box was crushed fedex turned the box around so you couldnt see it and left without telling anyone about it i took it out of the box and filled it up to see if it would leak and it didnt leak i hope when the rest of my parts come it dont leak under pressure”
Dear Shasta,
There was absolutely no delay from our end shipping the piece. With the holidays all carriers are running behind. However the good news is your package is out for delivery now.
Thanks,
Roger
“Good for the price but I don't believe it's an actual CSF radiator, there are no marking anywhere! Quality is decent, only time will tell. Nothing was said about it.”
Dear Robert,
I am quite surprised by your review. The box has CSF all over it plus the bottom tank has a csf sticker along with their serial number. You are welcome to call CSF and verify this.
I hope you change this review as we take the feedback from customers very seriously.
Thanks,
Roger
“HAD TO WAIT 6 DAYS. AND ALSO HAD TO GO PIK IT UP 14 MILES AWAY CAB COST 50 BUCKS ROUND TRIP. AND I HAD TO PAY SHIPING OF 21 BUCKS. THATS WHY. AND SPOKE TO CUST. SERVICE AND THEY SUPPOSINGLY SPOKE TO FEDEX AND SHE SAID IT WAS GOING TO BE DELIVERD TO ME. NOT THE CASE. BULL.”
Hello ,
Sorry for all the hassle you went through. On checking with my team I was told you called Fed ex and asked that the package be held at the Walgreens 14 miles away. Is there something I am missing ? Because after you called and told us that you were unable to go and can fedex deliver now, we called them for you and were told it would get to you.
Thanks,
Roger
“Well there’s an inlet outlet fitting (screw on) I only received one in box emailed the complaint no response at all still haven’t installed the radiator missing parts, no one has responded at all.”
“CUSTOMER SERVICE WAS GOOD. THEY WERE PROMPT AND COMPETENT. THEY GOT MY ORDER SHIPPED QUICKLY. THEY WERE KIND ENOUGH TO CALL AND NOTIFY ME THAT MY RADIATOR HAD BEEN RETURNED FROM A CUSTOMER, WAS THE LAST ONE AND HAD A FEW DAMAGED FINS, BUT THAT THE TUBES WERE OKAY. I ACCEPTED THAT AND THEY REBOXED AND DELIVERED ON SCHEDULE. UNFORTUNATELY AFTER I INSTALLED THE RADIATOR I NOTICED THE FILL NECK WAS PUSHED DOWN OVER HALF AN INCH. I HAD TO PULL AND POUND IT BACK INTO SHAPE. QUALITY INSPECTION PROCESS NEEDS IMPROVEMENT.”
Hello,
We did what we could to package it. It must have been damaged in shipping. Apologies, and if you wish to return it please let us know.
Thanks,
Roger
Hello,
Your radiator shows it was delivered on 5/20/22. I would suggest you please call FedEx and let them know. We will be back to work Tuesday.
Thanks,
Roger
Hello,
As you can see your order was refunded May 7th. Please check with your bank. We do not hold any funds. Hopefully you can revise this review as our customer service takes immense pride in providing 5 star service.
Thanks,
Roger
Dear Christoper,
Very sorry to hear the box was damaged in shipping. Please contact our customer service at hello@radiatornow.com and we will make the process of replacement easy and seamless.
Thanks,
Roger
