“Ordered online. Then got a call to verify they were sending me the correct one as my car if made in Japan took a different part number. Really appreciated that customer service. Receive the part the next day. Perfect fit”
“Weird thing we got it installed however the fan that attaches to the radiator had to be trimmed?? Old radiator didn't have a lip at bottom it was flat the new one had a lip at bottom not allowing the fan to fit perfectly. Not sure why it required minor shaving of the fan bottom to accommodate that lip at the bottom of the radiator and the parts sent with it were lose and kinda flattened some fins it kinda reminded me of a open box return where they put the parts back in the box and they giggled around both sides of the radiator. It arrived quickly and was installed hopefully all goes well”
Hello,
Sorry you feel this way. The truth of the matter is we would not be around for 30+ years if we did business the way you have stated.
Please do call me ( Roger) and let look into this, to see what exactly happened.
Roger
“Totally satisfied with radiator now besides the packaging. I feel that a little extra protection with the with the Internal packaging would of solved the Fed Ex carrier damage issue. But totally happy with the communication and help I received directly from them. I just needed my package to show up with no damage so that I can continue making money with the vehicle I have. Cost me more money to have to wait longer to receive a new radiator which could have been damaged as well. But radiator now did the right thing and refunded my money and did so in a timely manner. If you can fix the carrier problem everything will be okay but with them accepting liability I will definitely use radiator now again in the future.”
“Radiator was a perfect fit, thankfully your company called after my order and confirmed the correct radiator was ordered and luckily corrected the order and sent the right one.”
“Great buying experience! Easily located the part I needed on the user-friendly website, then received a follow up phone call after the order was placed to make sure that I ordered the correct model before shipping (which I had not!). Order was promptly corrected and shipped. First rate service!”
“Awesome customer service sold me a radiator that wasn’t in stock, they emailed me the next morning asking if they could send me a different brand same part number. Being that I bought the cheapest manufacturer originally they sent me one almost 3x the price no extra charge.”
