“Very pleased with the online order process, customer service follow up when different brand item was substituted for the original order, and the shipment tracking update notifications. Also, customer service agents pick up phones when support is needed. Always a plus in these times.”
“My radiator seems to be doing ok but the shipping sucks. Check out my pictures how my box was delivered. This is too expensive of an item to be shipped without done sort of protection around the radiator. Plus get a new shipping partner.”
Hello,
Glad to hear the radiator is okay. The CSF radiator we sent has one of the best packagings in the industry. The styrofoam inserts keep the core away from the walls of the box to prevent damage. Unfortunately, this radiator has been mishandled real bad during shipping for it to cause any damage to the fins. If you face any issues please contact us and we will take care of this issue as seamlessly as possible.
Thanks,
Roger
Hello,
Very sorry you had a bad experience. It would be nice to get an order number so that we can see what transpired. The only time we switch is if we are out of a particular brand due to supply issues. Even when we do that we always send an email or call or text. The order number or name on the order would greatly help to validate this review.
Thanks,
Roger
“Great i wish I would 9f gotten a tracking number when I thought ivgot scared it shipped but other than that it was great and works the way it should so 4 out of 5”
Hello,
Thanks for your review. Tracking numbers are automatically sent once the package is given to the shipper. Very often it goes to spam.
Thanks,
Roger
Hello Kevon,
Apologies for the damaged unit which has certainly happened during shipping. None of our radiators leave the warehouse in this condition. We can correct the situation tomorrow quite easily.
Will be in touch.
Thanks,
Roger
“This company went above the norm when I ordered my radiator, before just sending what I ordered (which was the wrong one) they contacted me and walked me through the information needed to correct my mistake before taking one cent and before sending me the wrong product. The correct item arrived, in pristine condition, quickly. My husband has not yet installed it but we foresee zero problems doing so.”
