Rafael Florist Reviews

Name: Rafael Florist
Address: 891 4th St, San Rafael
Rating: 4.76

4.8 Rating 184 Reviews

93 %

of reviewers recommend Rafael Florist

Company Reviews

Questions

Metrics

4.8

Based on 184 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Visit Website

Phone:

4154574711

Email:

info@rafaelflorist.com

Location:

891 4th St
San Rafael
94901

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always great arrangements!”

Helpful Report

Posted 4 years ago

“Intelligent website, clear communication, good product.”

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Posted 5 years ago

“The flower arrangements from this vendor are amazing. They are also extremely reliable about delivery. I have always been very pleased with their service and quality.”

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Posted 5 years ago

“The flowers were beautiful and were delivered in an extremely timely fashion! Can't wait to use again!”

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Posted 5 years ago

“On Thursday April 4, I ordered flowers to be delivered the next day via your website. On Friday morning April 5, I decided to call Rafael florist to confirm that my order would definitely be shipping that day. Although I had already paid extra for a rush delivery and a morning delivery, and I had gotten email confirmation of this, I thought it would be wise to call in and confirm anyway. When I did this, the customer service agent told me that my name was not listed in the queue for delivery. She did find my physical order packaged and ready to ship out, but the fact that it was not listed in the delivery queue is rather upsetting. If I never would’ve thought to call in and confirm, my recipient would have never received her flowers. The customer service agent told me it must have been an error on their behalf. After this phone conversation, I soon received an email invoice with my order confirmation. On this invoice, my recipient’s name and address both had typos! If these flowers would have never reached the destination due to an address typo, or if my recipient received her flowers with her NAME SPELLED WRONG, it would have been very embarrassing. Although the flowers were beautiful when they reached my recipient, I can’t say that I will use Rafael Flowers again because of such seemingly careless mistakes from customer service.”

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Posted 5 years ago

“My aunt sent a photo of the flowers and they looked beautiful. Thank you!”

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Posted 5 years ago

“Looked just like the picture and quick delivery!”

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Posted 5 years ago

“It’s the second time I ordered flowers from this store. Both times I had a great experience. Bathe bouquets were exceptional!”

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Posted 5 years ago

“Daughter said flowers were beautiful and very fresh and she got them the afternoon I ordered them. Thank you for this service. I would recommend your shop in the future. MLConley”

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Posted 5 years ago

“First time making business with you!! Perfect product and service......... Maybe add an email to the customer with all details after we complete the transaction online.... Peace”

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Posted 5 years ago

“Beautiful arrangements and excellent service. I would definitely recommend Rafael Florist.”

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Posted 5 years ago

“It was very easy to order the arrangement I wanted to send to my friend for her birthday. She loved it. She sent me a photo and it did not disappoint. Gorgeous vibrant flowers!!”

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Posted 5 years ago

“Called into Rafael Florist because it was unclear where to navigate on Yelp to access the Rafael Florist website. Customer service at Rafael Florist was kind and gave me the url.. If I remember it was their phone number.com From there I was able to customize the flower arrangements as well as customize a note for my team member. After an easy purchase experience I received a delivery email the following day as promised. Flawless experience and would recommend this process to anyone. Thank you Rafael Florist.”

Helpful Report

Posted 5 years ago

“Disappointing. Instead of individually hand tied bunches of daffodils lined up symmetrically in a pretty vase with pebbles, the pic my friend sent to me was of daffodils shoved in a vase. The flowers were fresh but there was no 'arrangement'. I was embarrassed to have sent something with so little care put into it, particularly at a cost of $100. I will not use Rafael Florist again.”