Rafael Florist Reviews

Name: Rafael Florist
Address: 891 4th St, San Rafael
Rating: 4.76

4.8 Rating 184 Reviews

93 %

of reviewers recommend Rafael Florist

Company Reviews

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Metrics

4.8

Based on 184 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Visit Website

Phone:

4154574711

Email:

info@rafaelflorist.com

Location:

891 4th St
San Rafael
94901

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flower arrangement was nice, the quality and price were acceptable. I paid $10 extra for early delivery (before 2:00 pm) The flowers were not delivered until 2:30 pm. The extra fee is not a big deal but next time I need to order flowers I'll go somewhere else. You should deliver what you promise, if not contact the customer.”

Helpful Report

Posted 4 years ago

“On Thursday April 4, I ordered flowers to be delivered the next day via your website. On Friday morning April 5, I decided to call Rafael florist to confirm that my order would definitely be shipping that day. Although I had already paid extra for a rush delivery and a morning delivery, and I had gotten email confirmation of this, I thought it would be wise to call in and confirm anyway. When I did this, the customer service agent told me that my name was not listed in the queue for delivery. She did find my physical order packaged and ready to ship out, but the fact that it was not listed in the delivery queue is rather upsetting. If I never would’ve thought to call in and confirm, my recipient would have never received her flowers. The customer service agent told me it must have been an error on their behalf. After this phone conversation, I soon received an email invoice with my order confirmation. On this invoice, my recipient’s name and address both had typos! If these flowers would have never reached the destination due to an address typo, or if my recipient received her flowers with her NAME SPELLED WRONG, it would have been very embarrassing. Although the flowers were beautiful when they reached my recipient, I can’t say that I will use Rafael Flowers again because of such seemingly careless mistakes from customer service.”

Helpful Report

Posted 5 years ago

“Disappointing. Instead of individually hand tied bunches of daffodils lined up symmetrically in a pretty vase with pebbles, the pic my friend sent to me was of daffodils shoved in a vase. The flowers were fresh but there was no 'arrangement'. I was embarrassed to have sent something with so little care put into it, particularly at a cost of $100. I will not use Rafael Florist again.”

Helpful Report

Posted 5 years ago

Rafael Florist is rated 4.8 based on 184 reviews