“ST8 wifi connection is a cumbersome exercise in futility...took hours to complete with cell phones. never could connect 3rd device with android emulator. tech support was no help. beware.”
“Ordered a product online, item received and unfortunately it was the wrong product. I see on the reciept that the company has a 30 day return policy, and request a return goods authorization. They say to go to fedex and mail it back to them. The product was around $4's and it was going to cost me $12's to ship it back just to get a $4 return. I called customer service and they say I was $&^% out of luck if I couldn't get it back to them for a refund. They have poor customer service and not customer oriented refunds policies that I will never do business with them again!”
“No confirmation of your order. After almost a week I sent an email to cancel the order if they really had the order. I get an answer at that point saying it was to late because it was ready to ship. Another week goes by and still no product. Never order online from this company.”
“Their online store is terrible. Does not offer you a receipt, or order summary when order submitted. You are supposed to receive an email receipt, but I never got one. I'm told I did not get an email receipt because some of the product I ordered had to be back order, but that is no excuse for not sending a receipt. Also, I would have never order the product, if the website had told be the product would have to be back ordered. Received some of the product, but no receipt came with shipped product. They sent a tiny product that could have been sent in a small padded envelope in a large box. This amateurish way of conducting business has turned me off the brand.”
“The products are great...but the customer service and shipping is horrible if you try to order anything from the online store. I placed an order on May 27th, and I've been waiting nearly a month for the $108 worth of products to arrive. I received a few things within a two weeks, but since then...nothing. Worse, you will receive zero communication as to why your order is taking so long.
If you're lucky enough to live near a big box store or other retailer that sells Rain Bird products, you can complete your system just fine as long as the store carries a large selection. They'll likely carry the basics, at least. For me, I'm finding that my local big box home improvement stores don't carry everything I want and need, which is why I ordered from Rain Bird's online store in the first place...
So, I'm left with choosing a different brand for my irrigation system or finding some other 3rd party that carriers the products and has better customer service. It is incredibly frustrating and disappointing.”
“I have tried to order 3 different times from the website. Each time there is a problem and I have to order somewhere else. This time I made sure items are in stock, after a week of no info called and ... items are out of stock and will take 2 weeks. They really do have bad customer service.”
“I've been using Rain Bird product personally, and professionally, for at least 30 years. Now that I'm retired I have time to put a little extra effort into my personal landscape. With all the COVID-19 BS I decided to order parts online from Rain Bird. First order of 5 part numbers came in two boxes two weeks after the order was placed. One of the 5 items is terminally backordered. The second order was 4 part numbers. Two boxes with 3 of the part numbers came quickly. I'm still waiting on the third box. From the second order one of the items was wrong (tees instead of ells). Rain Bird wants me to send the wrong item back, on my dime, then reorder the correct item and pay shipping again. Nope. I will try and source local. Rain Bird needs to get its act together.”
“Placed an order for all the parts to set up my sprinkler system. Ground shipping became FedEx SmartPost, which takes over a week to arrive. The sprinkler heads were missing. OK, so they'll ship them ASAP like I asked. Sure, SmartPost again and another week lost, so I got the parts from Home Depot where they were in stock and cheaper. I emailed RB on Sunday to stop the shipment and requested a refund. Nontheless, on Monday FedEx notified me of the pre-shipment, which they did not get until Tuesday and it will not be delivered until NEXT Tuesday. In the meantime RB has not responded to any of my emails. Time to dispute the order charge with Amex and refuse the package. This is real $$1tty service RB!”
“I have an extensive home landscape irrigation system and I use mostly Rainbird products. I like the products but the company shipping is terrible. I placed my order and it was cancelled "by our system" without informing me. So here I was waiting for my products. Only after tree emails they informed me that the order was cancelled. Advised to place a new order. Well NO. I will buy my irrigation products somewhere else. Advise from me: do NOT order here.”
“I have an extensive home landscape irrigation system and I use mostly Rainbird products. I like the products but the company shipping is terrible. It takes a couple of days to process an order. When buying enough product to qualify for free shipping ,it can take several weeks for the order to arrive. When I pay extra for two day FedEx service, they are not smart enough to ship to the physical address on the order when the PO box is shown on a second line.
I now avoid shopping Rainbird and use Drip Depot or Sprinkler Warehouse when possible.”
