“Terrible support for Rain Bird. I had an issue with the Rain Bird app and called at least three times and they could not figure out what the issue was. They thought it was a software issue and were going to escalate it to their software department and get back to me. They never did. I called again and spoke to support he said they will get back to you tomorrow never did. They are the worst support they could possibly be. If you have a major issue you are on you own. They say what you want to hear and that's it.”
“Be aware that the WiFi module has no protection against power surges. During a light rainstorm power was interrupted causing a surge. The slight surge fried the WiFi module. The storm wasn’t even strong enough to trip a breaker. It appears neither the controller or the module has any surge protection built in to the system or any warning to customers.They do cover the WiFi module in the warranty under , acts of God are not covered. As the Module and controller cost around $250 , I guess this helps sales.”
“Rain Bird has the best customer service dept. I've been in my house 23 years and my old rain bird TRU6-I. I brought another one and called rain bird customer service dept. and they where great. I'm 65 and they walked me through how to install my new one. Great customer support.”
“The esp me wi fi chip has been a nightmare since I installed a new rainbird system ..has been changed after year 1 and this is year 3 and still won't function..talked to rainbird support numerous times and still doesn't work..many .many complaints about that specific wi fi chip ! Waiting for a response to se if they are going to change it with an upgraded one at no charge ...let you know soon !”
“Rain bird WiFi is junk. Do not buy it don’t work. I bought it 2018 and it’s 2024 and still using the same app with no updates and hasn’t worked since 2018. Their support is junk too. Pick another company”
“WLAN kann nicht installiert werden. Hatte dazu Kontakt mit unserem Gartenbauer, Rainbird in Deutschland und USA, Telekom. Unser Gartenbauer hat dann einen „Spezialisten“ beauftragt, der nach drei Stunden erfolglos aufgegeben hat. Unser WLAN sei unzulänglich. Jedoch waren drei Fernsehgeräte, zwei LapTops, drei Smartphones, Smart Home, PV-Anlage, fünf Überwachungskameras und vier WLAN-Steckdosen ohne Probleme zu installieren. Habe das WLAN-Modul zurückgegeben und meinen eigenen Workaround erfolgreich installiert.”
“FALSE ADVERTISING. CATERS TO HISPANICS. NO MANAGEMENT. NO RETURNED CALLS. LEFT ON HOLD MULTIPLE TIMES. ADVERTISES FREE DELIVERY & CHARGES FOR DELIVERY, NO WAY TO REMOVE CHARGE. MANAGER IS ALWAYS ON THE OTHER LINE & PROMISES THAT HE WILL RETURN MY CALL NEVER HAPPEN. THIS COMPANY IS A TOTAL POS.”
“Wish I had seen the reviews before ordering on Rain Bird online store. What has happend to this company? Lawn sprinkler controler damaged due to lightning strike sn reordered a replacement. Not shipped on first day for order placed on Sunday, they say they ship same day for orders placed before 9am but did not ship Monday but were able to charge my account on Monday. By Wednesday order was showing shipped via Fed-X but no tracking status available. Friday and still no tracking status available - what gives. Multiple attemps to chat unsuccessful, one attempt to get customer service said 2nd in line and 19 minute wait, responce to email takes 2-4 days. All I can say is I will never have another Rain Bird product in my system and God bless our country if this is the future of our country with AI.”
“The quality of Rain Bird products continues to drop each year
I have been using the 8 port multi distribution head for more than 5 years an the last couple of years I have had occasions when all of a sudden the start leaking through a a pin hole in the side requiring replacement
I just purchased a couple of these 8 port heads for replacement parts and installed on today. Absolutely unbelievable none of the unused ports would fully shut off. I added the caps which I have never had to do before and they still leaked.
I am being forced to seek out out options
Rain Bird not the company they once were”
“They only shipped part of my order. I received about 1/3 of what I ordered. When I contacted them, they said everything had been shipped and delivered.”
“Rainbird sprinklers are a joke. I have spent 2 hours wasting water trying to adjust the sprinkler head. I have watched several videos that show how easy it is but its not. No matter what I do it only stops on one side and still goes all way around on the other side. There has to be other sprinkler heads out there that are better and easier to adjust. If I could give them a zero rating I would.”
“Never stays connected….
Constantly in error connect issues.
tons of stuff on the app but nothing so simple as to simply click for each day the time zone, the hour ( like a 24 hour clock ) and day, to check mark each one you want active on the day. instead, it’s a lot of other stuff, crappy connectivity and no real auto schedule option on wireless controller”
“I replaced my Orbit b-hyve after it died of “NoAC” error, expecting to have a better system. The app seems to be designed by someone who never had to program an irrigation schedule. It disconnects frequently and you have to wait for at least a minute before trying to connect again. There is no test feature to test each zone. Figuring out different times and schedules for each zone seems to be impossible. I am going to return the ARC8 unit to Home Depot.”
“This company is unbelievable. I can get no one on the phone. I can't set the sprinkler because it waters all night, rain or shine. I tried going online to view the demonstration, nothing they explained appears on the screen. I have had sprinklers before and all I had to do was set the time of day, number of minutes and frequency. This stupid company expects you to do everyday individually and I cannot even read what's on the screen. I can only operate this system manually so when I go on vacation, I have to choose between no water or water all day. I might add the cost of water is very expensive in my area. I will never ever purchase anything from this company again. STUPID!!!!”
“Rainbird put the order on hold over the weekend, pending "verification" even though they withdrew the funds already. Sounds like phishing. asking for information they already had.”
