“Updated review: We ordered this item along with 3 large Rain Bird kits and some tubing. It has all worked great and is installing as expected. 1 sprinkler head was not adjusting and spinning 360 degrees. Initially customer service wasn’t helpful but I believe it was a 1 off employee and their corporate customer service has come through with flying colors! They apologized, looked into the matter and handled it internally, and have not only replaced the defective item but gave us additional replacement items. We will definitely continue to support this product and customer service.”
“It doesn’t make me happy.
I’ve had it for two or three years. Never have been able to program it. I had an earlier model several years ago and it was very simple and straight forward. This one should be recalled.”
“Rain Bird has the best customer service dept. I've been in my house 23 years and my old rain bird TRU6-I. I brought another one and called rain bird customer service dept. and they where great. I'm 65 and they walked me through how to install my new one. Great customer support.”
“I have 2 ESP-TM2 systems purchased within the past 2 years. Recently I needed to program the auto system. It was going not going on or going on and repeating stations. I called the 800 number and received pleasant, tremendous help from Yvonne. She talked me through both systems and explained so much I didn't understand. She was very patient. I admit to being 70 and somewhat technically challenged. I now understand how to work the system and how I can change it. Thank you Yvonne.”