Rapid Office Furniture Reviews

Name: Rapid Office Furniture
Address: 30 The Avenue, Birmingham
Rating: 4.80

4.8 Rating 108 Reviews

97 %

of reviewers recommend Rapid Office Furniture

Company Reviews

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Phone:

0800 014 8590

Email:

sales@rapidoffice.furniture

Location:

30 The Avenue
Birmingham
B45 9AL

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Rapid Office Furniture 4 star review on 15th July 2017

Rapid Office Furniture 5 star review on 13th February 2017

Phil Stickland

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn’t wish anyone the experience of dealing with Lee Chambers (the new owner) on anyone. He likes to talk you into ripping you off, from stupid charges like removing cardboard. He treats everyone, customers included, like absolute trash. He’s lost so many good employees over the years and is now left with incompetent people who don’t care about the customer experience, except for Stacie in the office, who tries her best to help you out but always ends up with Lee who over rules her and leaves customers either annoyed by delays, poor quality furniture, delays or paying way over the price for what they pay for. Please shop around as most other companies will offer a better, more friendly service for a better price.”

Helpful Report

Posted 4 years ago

“Communication was good until the payment/order was placed then received no communication at all. I had to do all the chasing. The desks I purchased were part dismantled so arrived part assembled in bits, with no protection in terms of packaging, just carried in by the driver in bits. The white furniture (two desks purchased) were filthy, covered in soot, took repeated attempts to clean and only then were they presentable. There are marks that will not clean but luckily they are not visible with the desk layout that I have used. The cleaned desks now look pretty good but if I had known how they would arrive I probably would not have ordered them from this supplier.”

Helpful Report

Posted 8 years ago

Hi Kirti, I'm sorry to hear you weren't satisfied with the service we've provided. I've looked into this and as your order had a 4-week lead time we didn't have any updates until the third week when the order was ready to be delivered. As for the furniture not being packaged sufficiently, we've since spoken with the manufacturer and all orders are now packaged correctly for delivery. We hope you will shop with us again so we can demonstrate that the service we provide has been improved.

Posted 8 years ago

Rapid Office Furniture is rated 4.8 based on 108 reviews