“Appalling service! The jetblack service which used to run every 30 min (so they say) has been cut from 6:40pm onwards into a hourly service this year (2022) AND THEY JUST CAN’T COPE TO BE ON TIME! The 7:30 bus is non existent, it consistently turns up 15-20 min late on a daily basis with no logic explanation. I have been taking this bus everyday for the past 8 months and can confirm NOT EVEN ONCE it arrived before 7:45. When it should be arriving at my stop at 8.35 being the second stop from their depot in Reading. No excuse whatsoever!
THEY ALSO FALSELY ADVERTISE WI-FI ON BOARD which is a blatant lie! Not once in 6 years of everyday use I saw a Wi-Fi network available on board . It can be quite distressing when you don’t have a connection and can’t use the mobile travel card or ticket!
I’m going to speak to MP Laura Farris and the West Berkshire Council why is this absolutely ghastly service from Reading continues to be subsidised by us tax payers when it just keeps getting worse and fares are astronomical!? The customer service on the phone and email is rude and unprofessional, you can not communicate effectively with anyone in this company. They are always clueless and never apologetic.
They fail to inform the public in Newbury from route/ schedule changes on a regular basis like we are second class passengers. They only care to provide a good service in Reading, with local routes, nothing else.
If you dare to complaint you get shouted at by staff.
We are in 2022, transport connections between cities should improve not be reduced and stop lying about your Wi-Fi on board! Shame on you Reading buses”
“Nr 16 10 minutes late on Sunday terrible service's for the amount of money they charge really disappointing and they have the guts to brag they're one of the best bus's service in the country”
“Terrible service. Bus drivers shout at you and are rude. Refused me to get on the bus when it was because their card machine was paying up and then started telling me it people like me why his hasn't had a pay rise in ten years.
The fare is not cheap and the service is shockingly bad.”
“Absolutely disgusting at how much the prices have gone up, and people wonder why people drink and drive. As if things aren't difficult enough for people that are struggling. I'm sure you must make plenty of extra cash when you don't give out change and some people like me get on the bus without the correct money and end up paying more then what the fair is”
“Hi
I'm really sorry to say that but I must write it.
Absolutely rude behaviour of the driver of the bus9 .grumpy impatient answers ,implying that I'm not intelligent and cannot read.all I asked is a daily ticket.
I think if people like me need to be travelling a lot on the buses and paying for tickets a lot as we do that is not nice experience.
There are a lot of nice drivers looking for work that could replace such rude and frustrated once already employed........”
“The prices have recently changed and I wasn’t aware of it so I was 20p and short and the bus driver started yelling at me saying I should’ve known cause it’s been there for so long when it’s only been in place for a couple weeks. I understand I was short of money but I didn’t know and he was unnecessarily rude to me and could of approached the situation in a much better way then yelling at me.”
“The bus drivers need to be able to understand and sometimes they just go past you when your waiting there. Terrible service. They also need to improve the bus drivers.”
“If I could give 0 stars I would bus nr 17 always late never on time does not stop even when I waved at the driver
At George Street going to town centre at 5:02 on 09.08.2021 and we pay 2 GBP for this”
“Worst Bus company in the UK. I had to put at least 1 star but I wouldn’t give this company or these people a single one. Utterly rude staff, drive past people whilst they’re signalling for the bus to stop when you’re at a stop (this bus was in service), then when you challenge it’s not their problem. Then drivers with no disability badge get the urge to tell you to put a mask on but they can’t wear one themselves, I’m no communist but what a joke those drivers are. You took the £1.30 fare away for those travelling short distances during a pandemic. You sick puppies. Would rather walk these days. Disgusting.”
“In the covid 19 rules the buss driver's at 60b line are packing the buss full some people don't wear the masks this is a joke no wonder the infection is rising”
“Reading buses have not dealt and have lied about an incident that took place about a year ago. Not acknowledging the incident or investigation leaving a potentially dangerous driver in control of such a large heavy vehicle is not customer service or protecting the public.”
