Red Education Reviews

Name: Red Education
Address: 50, Berry Street, Suite 803, North Sydney
Rating: 4.76

4.8 Rating 4,033 Reviews

97 %

of reviewers recommend Red Education

4.8

Based on 4,033 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Red Education:

Red Education is the leader in specialist training and professional services for the IT community across all of Asia Pacific including Australia, New Zealand, South & North Americas, Europe, Asia, India, and the Middle East.

We provide you with vendor-accredited training either in a classroom setting, as a virtual delivery, or on-site at your location. Since our inception in 2005, we have delivered over 85,000 training seats to every major enterprise, Government agency and service provider in the region.

Visit Website

Phone:

02 9657 4242

Email:

info@rededucation.com

Location:

50, Berry Street, Suite 803
North Sydney
2060

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Red Education 5 star review on 11th June 2020

R Trotter

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The class was not well organized. It was based mostly on labs. If you don't have a little prior knowledge on checkpoint you would be lost. The labs where we'll written and quite straightforward until you hit a snag. The instructor was respectful and available to help. Quite knowledgeable on the subject. More control over the class wouod be nice because the more experienced attendees were too jumpy and this kept distracting the instructor. The worst part was the VMs that got erased and ended the class abruptly. That was a fatal error that spoiled my enter experience of the training. Totally unacceptable. Offering access to the VMs at Red education's own convenience was not nice at all hence my low score.”

Helpful Report

I'm so sorry to hear that occurred. I'll have Operations look into what happened and report back to me, and I'll have someone get back to you as soon as possible with an answer. My sincerest apologies, however, I appreciate your feedback. Thank You.

“lab is not good”

Helpful Report

Hi Billy, I apologise for the inconvenience and will have the Account Manager get in touch with you to learn more about the problem and any necessary corrective action. Thank you for your feedback and we will be in contact soon. Thanks

“Not sure if I will attend another Red Education course. There was a language barrier in my last class. Not that he didn't do a good enough job speaking, I feel he didn't add any more than what was in the book to read because of said barrier. And if that is the case, I am better off just reading the book myself.”

Helpful Report

I'm sorry to read that. We value your feedback and thank you for this information. I've spoken with the Ops Manager and think we have a way to make it up to you. We'll ask one of our local instructors when they are available and at your convenience. I've asked him to approach you personally so keep an eye out for his email and discuss your availability. We'll also communicate this internally as well. Thank You for your support and feedback. Apologies for the sub-standard experience.

“I have learned LTM and GTM from Red. It was nice but this time It wasn't up to the mark. Even we couldn't complete our assigned practicle. Not happy”

Helpful Report

Sorry to hear that Sandeep, we checked the formal survey and didn't see any comments from you so I'll have someone reach out ASAP and follow up where we fell short. The remainder of the student's feedback was OK however we must have dropped the ball somewhere so will follow up and look to rectify it. Thank you for letting us know and look to hear from us soon. Thank You.

“Attended the Check Point Certified VSX Specialist (CCVS). Spent the first hour and a half on day one waiting for the labs to become unbroken. Constant issues with being disconnected from the labs. Day 2 we were unable to complete the lab tasks as files to perform the work were not available. Overall I would not call this course 'Specialist'. It was very light on content and not in depth at all.”

Helpful Report

Dear Anonymous, I'm so sorry you didn't have a perfect experience. At Red Education, we always strive for perfection however we definitely dropped the ball on this one. We've identified some technical issues which affected your labs degrading the performance speeds. I'll have my Head of Operations call you directly to see what we can do to help improve the situation. Our sincerest apologies however thank you for your honest feedback. We'll endeavour to do our best to turn this around for you. Expect a call today. Thank You.

“The trainer seemed to be knowledgeable in the content (Pure Storage Administration) but his delivery was overly repetitive and rambling, to the point it was hard to maintain concentration. The course contained too much content that seemed to be more marketing in nature than relevant to the topic. Labs were not done throughout the day but held to the end of day 2 and 3. It would have aided learning to structure the course to spread the labs out more, providing breaks from content delivery and a chance to put into practice theory directly after learning a module. Only two breaks per day! Not really conducive to retaining lesson content. I found this course schedule of long sessions, delivered in a rambling fashion, with no labs interspersed during the course, quite exhausting. I'd venture to say that this course does not follow industry standard course structure and certainly does not compare favourably to the many other IT courses I have undertaken in the last 20 years. I cannot recommend either this course or training organisation on the strength of my experience.”

Helpful Report

Thanks, Troy I really appreciate your feedback. Sometimes the Vendor products we train to... vary from Vendor to Vendor so sometimes we struggle to relay the content in an engaging VILT experience. However, that shouldn't be an excuse. It's up to us to think outside the box how we can improve that delivery to ensure it's relevant and engaging. Your comments are both constructive, insightful and very helpful. We will have the Operations Manager do an investigation on the delivery in conjunction with the Instructor and look to implement some of your suggestions. Thank You for this feedback, it helps us to improve the quality control of our deliveries. I do apologise, however ...that the delivery wasn't up to your expectations and hope someday you come back and sit another training event with different vendor content and hopefully, the delivery is to our usual expectation of a five-star performance. Thanks in advance.

“This CCSA course conducted by Jamal is really one of the worst class I have ever attended: - Course contents are just covered by reading through slides - Doubts and questions are not clearly explain, but simply flipping back to slides to repeat the slide reading again - Instructor asked too many questions to student without first explaining the fundamental, where the answer is simply in the slides - Two many times when questions asked to instructor, with the answer that the topic is not in the scope but will be covered by CCSE course I would definitely not recommend this class to my colleague.”

Helpful Report

Hi Qin Yu Lu, I was really disappointed to read this feedback. We always pride ourselves on delivering an exceptional experience and we've not lived up to your expectations. I thank you for your insight and we have discussed this at operations and management level and will be in contact with the respective instructor to raise your concerns and look at any necessary remediation to address these points. On behalf of the company, my apologies for not delivering an exceptional experience, however, thank you for your feedback and you have my promise, this will be addressed to ensure we maintain our high standards across JAPAC.

Red Education is rated 4.8 based on 4,033 reviews