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Red Education Reviews

4.8 Rating 3,186 Reviews

97 %

of reviewers recommend Red Education

Company Reviews

Product Reviews

4.8

Based on 3,186 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Red Education:

Red Education is the leader in specialist training and professional services for the IT community across all of Asia Pacific including Australia, New Zealand, South & North Americas, Europe, Asia, India, and the Middle East.

We provide you with vendor-accredited training either in a classroom setting, as a virtual delivery, or on-site at your location. Since our inception in 2005, we have delivered over 85,000 training seats to every major enterprise, Government agency and service provider in the region.

Visit Website

Phone:

02 9657 4242

Email:

info@rededucation.com

Location:

50, Berry Street, Suite 803
North Sydney
2060

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Red Education 5 star review on 11th June 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most of the time LAB was not working for EDU-260 Date 25 to 27 Mar”

That's odd? We didn't have anyone else complain about this. I'll have our operations manager provide me some feedback. Thank you for bringing this to my attention. Kind Regards Mike Baird CEO Red Education

We are extremely sorry to hear about the issue you faced with the LAB not working properly during the EDU-260 sessions from the 25th to the 27th of March. This is definitely not the kind of experience we want our valued customers to have, and we apologise for any inconvenience caused. However, there were some mitigating circumstances. As a follow-up and after an investigation, there were some issues with our labs on Day 1, but from the second day onwards, labs worked well for all other students. You encountered further credential issues on the PANW CSP Portal because they have enabled the OKTA MFA. Unfortunately, that was outside our control. However, I'm told you've received some additional days in lieu to make up for it. If not, please notify your Red Education account manager, and we will look into it further on your behalf. My apologies for a less than spectacular delivery. It's not our usual standard, as we expect. Thank you for your patience. Kind Regards Mike Baird CEO Red Education

“Lab was horrible. Lab was so slow it was unusable.”

Thank you so much for taking the time to provide us with your valuable feedback regarding your experience. I genuinely appreciate your effort in letting us know about your lab session. I would like to extend my sincerest apologies for the inconvenience you faced. We had some equipment go down during the delivery, causing these issues. This was unexpected and unforeseen. I will have an account manager approach you to see what we can do to assist. Kind Regards Mike Baird CEO Red Education

“Unnecessary DRM implemented on Lab instructions and course materials. Labs had multiple faults that the instructor had to spend time fixing during the course. Thankfully the instructor was very knowledgeable and was able to fill in the gaps.”

Thank you so much for taking the time to provide feedback on your experience with Red Education. I truly appreciate your valuable insights and comments. I'd like to apologise for the workarounds on lab guides and courseware materials; we always pass feedback back to vendors, and these get rectified in time. The lab issues, however, sit entirely with us, and sometimes we don't get them right for a myriad of technical reasons. My apologies for falling short on this. If we haven't already been in contact, I will have my AM follow up and see what we can do to assist. Thank you for your patience. Kind Regards Mike Baird CEO Red Education

“Please ensure your labs are working and accessible. I ended up losing most of the 3rd day of class due to problems with lab environment resources (firewall and desktop clients) not working or just losing connectivity. This problem affected most of the other students as well, making for a very poor experience.”

Thank you so much for letting me know about your experience with Red Education. I apologise for the lab environment problems. Something must have gone wrong, and I'll investigate the issue. Generally, things go smoothly most of the time; however, I apologise for any inconvenience. I'll have my staff reach out and work out a resolution. Thanks for the feedback. Regards Mike Baird CEO Red Education

“The training is insufficient to pass the CCES 156-535 exam. The book provided with this course only gives about 20% of what is actually covered in the exam. And then there is also a mistake in the book with regards to cplic print command. I would not recommend taking this course to pass the CCES exam. Rather use the CP online harmony deployment guide and R81 deployment guides. Then secondly, the instructor that provided the Singapore course was really not good. He didn't engage the audience and just rambled on. Also, just said to follow the instructions in the book and then he disappeared. At some point, he was presenting with no audio and didn't respond to us. Almost like a recording that didn't work correctly.”

Thank you so much for this feedback. I'm so sorry you weren't happy with the full experience. I deeply appreciate your input and will bring this to the attention of the Vendor who create and manage the courseware and exams to investigate the gaps mentioned. I'll ask your account manager to reach out and talk to you to see how we may be able to assist you further to bridge any gaps. Regards Stuart Frampton Global Operations Director

“The training was cancelled due to poor LAB testing”

Thank you so much for taking the time to provide some feedback about your experience with Red Education. We apologise for what happened with the cancelled training due to lab issues, and if not already, we'll be in contact to rectify this. Please accept our sincere apologies, and we will do everything we can to assist you. Regards Mike Baird Managing Director

“Rededucation has done everything right, except for one of the most important things - providing a functional document. All lab set ups, instructions and instructors were fantastic. But due to the documents not containing actual content in the index (or 'outlines' as mimeo calls it) it's a complete nightmare trying to navigate. Sure, I can find the labs easy, but now I have to scroll through hundreds of pages to find the bloody content for the lab! For a course that costs $5k+ you'd expect to be left with functional materials.”

Thank you so much for this feedback. I'm so sorry you weren't happy with the full experience. I deeply appreciate your input and have scheduled a call with the head of F5 Education Services based in London on Tuesday evening. We always take feedback seriously, and I wish to discuss this matter with him directly. I'd really appreciate it if you could provide us more insight so we can pass along your recommendations to improve the F5 courseware materials. If that's okay, I'll ask my Director of Operations to talk to you and find out more. My apologies.

“Trainer was not best trainer I had. no help in LAB to less additioanl inforamtion”

I'm sorry to read this, I'd like to understand in more detail where we went wrong and see if we can assist you further with the training, my apologies, we'll be in contact soon including any further remedial work we need to do to assist you with.

“There is nothing about this class or the process to take the class to recommend using Red Education. The interface for the labs is bad. The class structure was bad. The instructor was hard to understand from time to time. There were several instances where she clearly did not understand what I said. Even the survey at the end was really annoying and poorly done. There are several spots where there needs to be a "None" answer, like what is the next Palo Alto class you intend to take. Or especially the one about "is there any other vendor class you would be interested in taking that Red provides", there needs to be a "No, I would not take another class with Red" My coworker put it best, "This is like getting Palo Alto training from Wish" P.S. Red Education please do not contact me about this review or my survey. I do not wish to spend any more time on this and will not be willing to speak to you further.”

“Schedule time of training not suitable. As this is an online training, at least provide the link to download the training material 1 week ahead so we can better prepare during the course.”

Hi Siew, Thank you for your feedback. After an internal investigation, and unless our records are incorrect,... the courseware materials should have been received sometime PM-Wednesday 2nd March direct from the vendor, with the course commencing five days later, Monday 7th and a local start time at 9.30 am. Sorry, you feel this wasn't acceptable and worth a one-star response; however, I'll have the account manager reach out and just double check this information wasn't correct. Thank You

“The lab isn't working 100% which is the most important part of this training.”

Hi Jeremiah, I'm really sorry to hear that. I'll have one of our staff contact you to find out exactly what the issue was and to see if there is anything we can do to improve your experience. My sincere apology that it wasn't to your liking. We'll be in contact shortly.

“no video,no ppt . And the pdf can not download”

Hi Junchao, Sorry to hear about your experience. After investigation, we have found that the requests for a recording, PowerPoint handout and hardcopy manual you were hoping to obtain are blocked by the Vendor due to copyright, so unfortunately out of our hands. Please feel free to reach out to your account manager if you'd like to discuss further.

“Traning was not fruitful as described by the trainer. The trainer must use real scenarios and device integration. The training material was not good as expected.”

Hi Shyamlal, We'll investigate and have someone approach you for further details. We apologise we didn't meet your expectations and will be in contact soon. Thank You.

“The instructor was descent but gave a really weird best practice of upgrading one firewall and waiting a week to verify traffic is good. Then upgrading the second member of the cluster. Labs were complete junk. We had to skip some lecture because the labs were broke sooo many times. I WILL NEVER USE RED. A waste of money!”

Dear Anonymous, I'm must apologise for this situation. We used a third-party lab which caused this issue unexpectedly. Unfortunately, this really impacted the user experience and on behalf of the business, I apologise. This is by far no excuse and ultimately our fault. If not already... we'll be in contact to see if we can offer further support and once again our sincerest apologies. We pride ourselves on exceptional service and we've fallen well short, this time.

“There were a number of annoying things (like issues with lab access and so on), but the key points boiled down to this: - Despite being training sessions specifically for Vocus, the trainer had no idea of how we were using the Arista boxes. This lack of knowledge invalidated most of the training. - The usage of marketing videos in a technical course was both unprofessional and uninformative. As an engineer I spend a lot of time trying to get past marketing information to understand the actual significant information behind that. I expect training to help with that, not add to it.”

Hi Adam, We're sad to hear that... I've asked my Operations Manager to contact you Friday to investigate and understand what areas we can improve upon. Appreciate and thank you for your feedback.

Red Education is rated 4.8 based on 3,186 reviews