“Wedding suit LOST and refunding STILL pending.
I purchased my wedding suit from Reiss over two years ago. They then lost my suit after sending it for alternations, promised and committed to a refund within five days....One month later and I am still waiting! I have emailed, called, visited the store several times but still nothing. I need the funds to be able to purchase my new wedding suit. I can't believe how inadequate this service is and how it lacks any kind of empathy given my situation. Shocking.”
“Leider erreicht man niemanden im Kundenservice. Ich habe im März Ware im Wert von 770€ retour und bisher (Mitte MAI) keine Rückerstattung erhalten. Ich werde dort aufredenfall nie wieder bestellen zudem die Kleider nicht sehr hochwertig aussahen.
Tut mir sehr leid”
“i ordered a dress and did not see the default address. within a minute i tried to call customer service and every way i attempted, it did not work. i then got on a live chat that was the worst customer service i have ever experienced. i just wanted to cancel and reorder, give the correct address and he kept saying it has to be delivered first. it is being delivered to another state. who is going to return it form there? i will NEVER shop with them again. horrible experience.”
“Awful user experience. Can't filter by size because it shows all sizes when you select one size. Site crashes, doesn't hold your items in the basket when you shop. Terrible. Need to hire some people to sort it out.”
“Approx 3 weeks, I spent €1,000 on clothes to be delivered to Cyprus - I was so impressed with the efficiently - order arrived quickly and loved all the clothes. So wanted to order more - however now the website shows Cyprus in US Dollars and the prices don’t reflect the different the exchange price - they are just double? The Jacket I want to buy is £400 but in dollars is $670? I’ve tried to get my n touch with Reiss but all I get is a ‘how did we do?’ email. Disappointing!”
“I ordered a pair of cream Florence jeans to go with the gold blazer I also bought for Christmas.
I didn't think to check washing instructions until it came to wash them. Imagine my horror "DRY CLEAN ONLY"! I would never have spent £138 on these if I had realised.
Extremely disappointing!”
“I ordered a dress for an upcoming event and 3 days after I placed the order Reiss cancelled by order due to stock issues. I have already bought a bra specially for this dress as it is low cut and the bra cannot be returned. I also now have just a few days to find an alternative. Pretty poor service all round.”
“I went to the Regent store today 6th December to collect my online order I had to wait a long time and was told by the staff that she can't find my order, I asked her where my order is she asked me to wait again for a long tome and again no record to show where my order is. I said I was not happy about not having the order and no knowing where it is. They told the my ordet has been returned to Warehouse they have no way to track it.
They called me after a few hours and left voice message saying they found my order and asked me to call them back.
I called the regent street telephone number many time no one answered the phone”
“I wish I read these review prior to my ordering with this company.
The quality of clothes is very good, however, their customer service is terrible. I mailed them an item I needed to exchange and got no item back nor refund. Now, they want pictures of the shipped item as a proof. Well, I didn’t take pictures since I assumed a high end retail would be on top with their services.
I provided proof of delivery that the items was received by them.... now I have to dispute this charge with credit card company.
I want to say the company is scam since they don’t care about their customers.”
“I have been trying to make an exchange for a pair of shorts I ordered over a month ago and numerous emails! I wish I read these reviews on Reiss.com prior to purchasing! I will never order anything from this company again! Horrible customer service!”
“Brutal. Seriously brutal. I caution anyone from purchasing anything online from this company. I made an extravagant purchase in November (feeling sorry for myself in COVID) and ultimately decided to return the item a month later. I am still waiting for my refund (which is not an insignificant amount!), even though they received the item back a month ago. I have had to follow up countless times to inquire about my refund - the latest contact I had was that a different credit card (not mine ... or anyone I know) was given the refund. I am still waiting to hear back from them on the resolution. NEVER AGAIN will I purchase anything from Reiss.”
“Reiss has terrible customer service; they are not helpful and supportive.
I had an international delivery, and Reiss promised to cover all the expenses that DHL charged me. However, it never happened, and a debt collector sued me. Reiss sent me promising emails saying that they transferred money to my account, but I've never got this money. It was the worst shopping experience and lots of stress, I've never been treated like this.
Also, the quality is terrible. My sister ordered a dress, and it falls apart after only wearing it twice.”
“The worst customer service I have ever experienced. Buy a lot from Reiss and was very disappointed by a recent dispute after a dress costing £250 was fraying after just one wear. Just fobbed off by customer care with no response to emails.”
“This company's clothing is overpriced and of poor quality with very outdated silhouettes. The brand needs to move with the times. I have heard awful things about the treatment of staff in stores also, very uncompassionate company and management.”
“Buyer beware of purchasing goods online - they are shipped from the UK and customs duty is payable. Whilst this is made clear on the Reiss website they do not make it clear that "legislation does not allow a refund of customs duty if you return them to the supplier because:
* you change your mind
* they don't fit
* you do not like them
Very misleading. I have raised the issue with Reiss 4 times seeking a response to why they do not make this information available and they have yet to reply.
Shoddy service and practice.”
“Placed an order for three tops at the beginning of June and nothing. No emails, no calls, no notification that Reiss have dispatched the order. Why on earth are they taking people’s money if no orders are being sent?
If you like Reiss clothes, shop through a department store like Selfridges that has a customer service team.”
“I’m missing a pair of jeans from my order and all I got as a reply was “ As a precautionary measure we have asked our warehouse to perform stock counts on the style of the items, which would highlight any stock discrepancies.
Our counts are correct on this line which also reconfirms that all items were picked, packed and dispatched to you.
Well where are my jeans?”
“Terrible company to purchase clothing from especially if being shipped from UK. Very unreasonable and difficult customer service and no flexibility What so ever even now with all stores closed In malls. Very stressful and upsetting purchasing experience.”
“I like the Reiss brand very much, and due to Covid-19 there are no local stores for me to visit to purchase your products. I spent almost $500 and was charged $175 for duty fees which I accepted. I had to return two items as one was small and one's color was different from what you see online. I had to pay $90 for return shipping that I do not believe I should be responsible for. All other major brands doing online orders include free return labels with their products (Club Monaco, Massimo Dutti for example). Overall, I'm very unhappy with this experience and would never shop from Reiss.”
