“Terrible company to purchase clothing from especially if being shipped from UK. Very unreasonable and difficult customer service and no flexibility What so ever even now with all stores closed In malls. Very stressful and upsetting purchasing experience.”
“I like the Reiss brand very much, and due to Covid-19 there are no local stores for me to visit to purchase your products. I spent almost $500 and was charged $175 for duty fees which I accepted. I had to return two items as one was small and one's color was different from what you see online. I had to pay $90 for return shipping that I do not believe I should be responsible for. All other major brands doing online orders include free return labels with their products (Club Monaco, Massimo Dutti for example). Overall, I'm very unhappy with this experience and would never shop from Reiss.”
“Ordered and paid for same day delivery and still not arrived on the third day. Customer service promised it was out with the driver, later on in the day I called again to check where it was and the gentleman told me it wasn’t out for delivery that day! Why when I emailed them first thing this morning and then called at 11am!
DO NOT BUY!!!”
“Went shopping last weekend at Reiss outlet last weekend and bought 2 tops, a skirt and a dress for £360. I said I was unsure about the dress and was told I had a fortnight to return it. I returned just the dress today a week later and I was told I could only have a credit note. It was not a lie but the shop assistant consciously misled. I felt conned and will never shop there again. Dreadful! Don't trust Portsmouth Reiss outlet”
“Visited Cambridge branch yesterday but I couldn’t buy anything because Reiss doesn’t stock the average size of English women, 16. The assistant had a very dismissive & arrogant attitude - I left feeling like a leper, all in all a horrible experience. I would never ever return even if they did stock my size.”
“Ordered $140 shoes. Shoes arrived with holes in them and nasty feet debris and imprints inside as if they had been worn many times. How can any employee do this to customers? The person that packed the shoes must have seen the holes and nasty imprints but chose to pack the shoes anyways. Shame to Reisd. I will be asking for a full refund”
