“Karolina with Reiss in Kensington was extremely helpful with finding a dress for me. When I was ready to give up, she convinced me to try this Elena coral dress on and it fit perfectly. I was even surprised that the color of the dress highlighted my skin tone. I will continue shopping with Reiss, due to the great customer service.
Many thanks
Eva
Store 4220.”
“I have bought lots from REiSS in store and on line ...contrary to many reviews I have had excellent service with delivery and refunds.
The quality of the clothes reflects on the prices .... I also try and buy in the sales.
Especially coats.
Most items are delivered as my nearest Reiss store is around 20 miles away.
Prompt 24hr delivery.... no complaints whatsoever... just love their clothes !”
“Reiss experience
I was shopping today in a store in Market place 14-17 London and went out from my fitting room to get another size of the top to try on. When I came back with a new item to my fitting room, another lady jumped in and locked in my fitting room. Luckily I had my personal bag with me, only my coat and some shopping bags were left there. Your security guard worked very well, he came to me straight away and asked what’s happening. He helped me to remove that lady from my fitting room who already started to check my coat pockets ( I could see it through the small hole in your fitting room). I am writing just to say thanks a million to your staff member security guard from Market Place 14-17, well done! He prevented my belongings from stole. His Line Manager needs to see my thank you letter and the other staff members have to take the best example from him.
All the items I bought today are amazing!! Great quality and assistant helped me to find the right sizes quickly”
“I bought a coat yesterday. I paid for standard delivery, and to my surprise the coat came today. Their customer service is excellent. And the quality of the coat is so good. I love it. I am very happy from their service.”
“Stunning delivery service. Reiss and DHL really have their act together. Ordered Dec 20, 8:29 pm USA Eastern Standard time (EST). Received notification it was shipped Dec 21 at 10:27 am EST from the UK. Arrived at Heathrow 1:00 am local time on the 22nd. Cleared customs and arrived 8:40 pm Chicago local time at Franklin Park sorting facility. Departed processing facility 4:46 am local time, arrived 8:10 am to delivery facility, departed delivery facility with courier 9:51 am. Delivered to Chicago apartment 11:47 am on Dec 23rd (12:47 pm EST). So order received at Reiss in UK to delivery in Chicago via DHL was just over 64 hours, 2.5 days! I’m seriously impressed.”
“Totally different and the materials excellent just bought 3 summer tops and loved them all - very classy clothes and Reiss as a company great to order from with no fuss a fast delivery will buy again great company! Beautifully packed.”
“Great quality , fantastic on line service . Ordered on a Saturday delivery was on Tuesday. Kept it n touch all way of process by email and from courier. Love Reiss as the soft fabrics and fit are of a superior quality to other brands”
“Purchase a bikini and realized 2 weeks later that it was an Xs top and bottom S
Cut tags and trow away receipt
Called Brent Cross to see if I could bring it back for a size S exchange
Really lovely ladies assisted me and put one size S on side to try to see it feel better
Went the next day with my XS top bikini to try S
Couldn’t find full transaction but she did due to date I remember check my card details!
Done all sorted with the right size!
Really impressed with the service
Thank you so much that now I will enjoy my full bikini on my holidays
Much appreciated for a simple and efficient service”
“Great customer service at your London Liverpool Street store. I was en route to a wedding and they had a wonderful selection of clutches and bags to choose from. The staff were so nice and made the shopping experience very fun. Thank you!”
“The quality of clothes is great: the cloth is carefully chosen and the handwork is fabulous. I especially like the design: fashion and elegant for work.”
