“Excellent Service Planned from Start to Finish ......We had 2 houses moving into 1 over the course of 4 days Big thanks to Dave, Mark & all the rest of the guys who ensured everything was taken care of ...... And we just beat the snow ....! Well done Guys”
Paul, Lisa & George,
Thank you for your kind words, it's always nice when the big moves go to plan (even when the weather tries to scupper us!)
We'll be sure to pass on this review to the crew that moved you.
We hope that you are enjoying your new home.
Thanks again,
All at Reliable
“Unbelievable brilliant service, Reliable moved us out to France and 10 years later moved us back to England, David and admin were extremely professional, with regards to the chaps that deliver (Steve and Matt ) nothing was too much trouble. For anyone who needs moving or storage do not hesitate to book Reliable 10 out of 10 !”
Geoff & Susie,
Thanks for taking the time to leave us a review (Welcome back to England!).
We'll make sure that Steve and Matt get to see this.
We hope that you're enjoying your new home.
Thanks again,
All at Reliable
“Mark and Reece made an excellent job of packing, and putting my furniture, belongings (and over 20 patio plants!) into storage for just over three weeks. Both the moving out and moving in process was made with no fuss and Mark and his team were cheerful, friendly, most helpful and accommodating. Nothing was too much trouble. David and his admin team were also most efficient and very helpful, answering questions and keeping me informed at all times. I would definitely recommend Reliable Moving!”
Karla,
Many thanks for taking the time to review the service that you received (It's always nice when the office staff get a mention!).
We hope that you are enjoying your new home.
Thanks Again,
All at Reliable
“Valerie Anne Campion
· December 19, 2017
Move did not go well. Completed at the eleventh hour due to buyers solicitors negligence so had keys BUT the removal men decided not to work after 4.30pm leaving me with only the clothes I stood up in. Refused to move me until Monday and charged £508 for storage.
Although my daughter finally persuaded them to move me on Friday afternoon they still charged the extra £508. I feel I have been taken advantage of by this greedy removal company. Their van was outside my new house when the monies were transferred but they chose to take my goods back to their depot, which was 20 minutes down the road and unload them there.
I would never recommend RELIABLE REMOVALS to anyone.”
Dear Mrs Campion,
Thanks for taking the time to review your experience with our Company. We are deeply sorry to learn of your on-going bad-feeling towards us.
Unfortunately when a completion doesn’t go through until after 17:00, We cannot force our employees to start work & carry on working until late at night.
In these circumstances we endeavour to deliver your furniture at the earliest possible date. Fortunately, we were able to complete delivery the following day at a reduced cost of £420 + VAT. Overnight storage charges or warehouse handling charges were not applied.
As discussed, your costs may be recoverable from the solicitor at fault for the delay. We will provide any supporting evidence to assist your claim.
Please be assured that your comments have led much discussion and that we are using them positively to improve our business going forward.
Once again, we wish you the very best for the future in your new home.
All at Reliable Moving & Storage
“Reliable Moving & Storage were just amazing! They were so organised. We couldn't have found a better removal company. They really were Reliable. The girls who take the bookings and answer any queries helped and advised us when first chain fell through - on the day of Exchange. It was a really stressful time for us. And when we found another buyer and the day of Exchange was approaching the second time, Reliable kindly advised us and told us not to worry so that we didn't lose our moving date slot.
Scott and Gary (the two guys who moved us) were simply amazing! We had so much stuff - including plants in pots and gardening equipment and they managed to get it all packed into the lorry in such a short space of time and they took it all in their stride; they weren't stressed at all (unlike us!)
We moved from Essex to Cumbria over two days in December and Scott and Gary did an absolutely AMAZING job. And they were great guys, really friendly and helpful. Thank you both for making our move stress free and thank you Reliable. I would recommend you in an instant.”
Mr Normanton,
Many thanks for your kind words. It's nice when the staff in the office get recognition for the hard work they put in as well the road staff.
We hope that you are enjoying your new home.
Thanks again,
All at Reliable
“Mark, Paul and Darren provided a fantastic service on our moving day despite the difficulties that presented themselves. Thank you for making our move as easy as it could be. A great team.”
Kim,
We're glad to hear that your move went as planned. We'll make sure that your comments are passed on to Mark, Paul and Darren.
We hope that you are enjoying your new home.
Thanks again,
All at Reliable
“How disappointing! Great service even on the day but damage to furniture they are disputing even tho photo was taken on day & we were told lorry was too small hence why it was all crammed in! A damaged handmade footstool costing £700 needs remaking and been offered £100! Referring to their insurance company & still nothing since 31 Aug! Our advice don’t use them if you have nice stuff!”
Dear Sir,
Thank you for your comments. I have had the opportunity to review your file & investigate the issues raised.
Please note that we do not dispute that damage occurred to your footstool which constituted a small dirty mark and a loose thread. Our offer to have the item professionally cleaned & repaired was declined by yourself, and as such the matter was then referred to our insurance provider for their consideration.
I am saddened that the matter has still not been resolved by them & this is far from the high standard of service that I have come to expect from them. Please be assured that I have personally taken the matter up with the Director and that this point will be considered before renewal. I hope that you will soon have a conclusion to your claim and that the matter will be closed.
I am somewhat disappointed that this matter has impacted your rating so heavily - you have referred to the great service you received on moving day itself.
However any feedback is good feedback & I thank you for taking the time to complete a review. Please be assured that we continually review our processes and service provision & will use your feedback to assist us in this endeavour.
Yours Sincerely
Jon Atkinson
General Manager
“Reliable Moving and storage are a very professional outfit. They managed to fit us in at relatively short notice and the guys who turned up on the day were considerate, knowledgable and friendly. Our move day ran smoothly because of them. Would definitely recommend.”
“From initial enquiry to moving day whoever we dealt with were courteous and professional. On the day of removal the team carefully and quickly stowed our belongings onto the lorry. The guys were really friendly and polite. At the other end for unloading they helped manage the considerable delay of our sellers even though it meant hanging around for sometime waiting. We were both completely satisfied with the service and wouldn't hesitate to use again or recommend to our friends and family.”
“fantastic service from both office staff and our team, will and joby, on moving day. can not find fault. made the day easy for us and put us at ease from the moment they arrived. would definitely recommend this company.”
“fantastic service from both office staff and our team, will and joby, on moving day. can not find fault. made the day easy for us and put us at ease from the moment they arrived. would definitely recommend this company.”
“They provided a first class service from beginning to end. The two man crew that were with us for the majority of the day were professional, friendly and very polite. They made a very stressful and sad day a pleasant happy experience. Everyone at this firm with whom I came in to contact with made life easy for us. They are a firm that provides an excellent service at a very reasonable cost. I would not hesitate to recommend this company to anyone looking to move.”
“2 teams over 2 days and both times they worked their socks off helping us move from old to new. A huge amount of respect to Peter, Reece & Jordan followed by Peter, Jamie, Jordan and Paul.
Their knowledge of the job required and each other, their teamwork and easy yet professional manner towards us is the reason I would recommend Reliable Removals to anyone and everyone.”
Emma,
Many thanks for your kind words. We'll make sure that your message is passed on to the crew.
We hope that you are enjoying your new home.
Thanks again,
All at Reliable
“What an amazing company and 3 lovely men who helped my husband and I move. They made the day entirely stress free and took great care with our full house load of items. Their teamwork was wonderful to see and they didn't stop for a moment. I would highly recommend this company!!”
Ken & Sharon,
Many thanks for your kind words. We're glad your move went well.
We hope that you're enjoying your new home.
Thanks again,
All at Reliable
“Having lived in our house for many years we knew it would be a big job. From our first telephone call to enquire about their services we were more than impressed. We used the packing service which took away so much of the stress of moving home. We used storage facilities as we moved a long distance and our new home was not ready to take our furniture. Everyone at Reliable made this a much less stressful experience than it could have been. We would like to say a special thank you to "It's not a problemm" Will who always had a smile on his face even after a long journey from Essex to Plymouth and then while unloading our furniture. A big thank you to all concerned from us both.”
Mr & Mrs Mason,
Many thanks for taking the time to share your moving experience.
We are glad that everything went as planned (we'll make sure that Will sees your review).
We hope that you enjoy your new home.
Thanks again,
All at Reliable
“Reliable removals were fantastic from start to finish, I was so pleased with the service. The delivery men were fantastic very professional, knew what they were doing and very respectful of your property and belongings. My completion of sale date was different to completion of purchase so I used the storage service too and again fantastic service , I had to visit once to collect something from storage and I was amazed by the organisation of the storage unit and the help I received whilst there was so good in fact I talked about it to family and friends just how helpful the man (did not catch his name although lives near Stanford lee hope) was. So kind, friendly and so helpful (thank you) . Overall fantastic service and I would recommend to anyone, in fact I have already recommended to a friend in work. I was so pleased . Made move easier and so much less stressful”
Georgie,
Thank you for taking the time to leave such a lovely review of the service you have received.
I will pass your comments on to Gary (our warehouse manager).
Thank you again for passing your recommendations on. We hope that you are enjoying your new home.
All at Reliable
