RememberTheFilter.com Reviews

Name: RememberTheFilter.com
Rating: 4.82

4.8 Rating 1,044 Reviews

97 %

of reviewers recommend RememberTheFilter.com

Company Reviews

Metrics

Info

4.8

Based on 1,044 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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RememberTheFilter.com 5 star review on 27th May 2024

Anonymous

RememberTheFilter.com 5 star review on 29th September 2023

Jennifer Kimmerly

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is way too fragile use as a water system. I was carefully rinsing the inside of the tank and it shattered in my hands. i was Extremely careful too. Unfortunately it ended up in the garbage. We have replaced it with a stainless steel model from Emergency Essentials.”

Helpful Report

Posted 11 months ago

We’re truly sorry to hear about your experience with The Glass Water Machine. It’s disheartening to know that the glass tank shattered, especially after you were so careful. Please contact customer service at 866-469-8556 and we can get you a replacement tank. Thank you for your feedback, we will help with a solution. Sincerely, The RememberTheFilter.com Team

Posted 10 months ago

“Not received . Delivered to wrong address . No reply from Support after emailing twice”

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Posted 1 year ago

“I only received one of the 2 filters I ordered and paid for. I had to contact you AND send pictures to prove only one came. You sent me an email that you were an in-between, not the supplier. You should have gone to the supplier and asked them how many they sent, I shouldn't have to have sent the pictures to prove what I got. I have gotten an email that the other one has been sent but I have not received it yet. I will NOT buy from you again.”

Helpful Report

Posted 1 year ago

Dear Carol, We sincerely apologize for the inconvenience you experienced with your order and understand how frustrating this situation must be. This was an honest mistake during shipment that we worked to resolve as quickly as we could for you. While we strive to serve as a reliable intermediary between our customers and suppliers, we recognize that communication could have been improved regarding your shipment. We appreciate your patience in providing the required documentation, unfortunately it's needed and we try to make as easy as possible. We’re glad to hear that the other filter has been shipped, and we hope it arrives shortly, it looks like it should be to you on Friday based on the tracking I just looked at. Your feedback is invaluable to us in helping us improve our service and ensure that similar issues don’t arise again. Thank you for your understanding, and we hope you will reconsider us in the future. Sincerely, The RememberTheFilter.com Team

Posted 1 year ago

“Well, we took a chance on custom-making a grill hood filter using a MERV 13 filter. Reports from the deli are that "It got more smoky today." Some customers complained. So apparently a MERV 13 filter isn't the right filter for a grill hood that circulates air back into the dining area.”

Helpful Report

Posted 1 year ago

Dear John,Thank you so much for taking the time to provide us with your feedback about your experience with RememberTheFilter.com. We sincerely appreciate your effort to let us know about the issues you faced. We want to extend our apologies for the inconvenience and dissatisfaction caused by the use of a custom size MERV 13 filter for your custom-made grill hood. These filters aren't typically used in a situation like that. The filters ordered are not an appropriate filter for a grill hood in a kitchen that circulates air back into a dining area, as it seems to have resulted in more smoke and customer complaints. Once again, we are truly grateful for your feedback and apologize for any inconvenience caused by your tests to make these work for your unique situation. We look forward to your response and the opportunity to improve our service and see if we can help you find a better solution. Best regards, Customer Service Team RememberTheFilter.com

Posted 1 year ago

“Terrible communication and terrible customer service”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your valuable feedback on your experience with RememberTheFilter.com. We truly appreciate your willingness to share your thoughts, as it helps us improve our services for all our customers. We would like to sincerely apologize for the disappointing communication and customer service you encountered. We understand the frustration that can arise from such experiences, and we deeply regret any inconvenience caused. To further assist us in addressing the issues you mentioned, we would love to hear more details about your specific situation. Could you kindly let us know the specific aspects of our communication and customer service that you found unsatisfactory? Your insights will greatly assist us in identifying areas where improvements are needed, and we genuinely want to make things better for you and all our customers. Once again, we appreciate your feedback and thank you for bringing these concerns to our attention. Your satisfaction is of utmost importance to us, and we are committed to addressing and resolving these issues promptly. If there is anything else you would like to discuss or if you require any further assistance, please do not hesitate to reach out to us. We are here to listen, learn, and provide you with the exceptional service you deserve.

Posted 1 year ago

“customer service was very helpful I enjoyed working them they tried very hard to get my order to me and they kept on top of it. My displeasure was with how long it took for the second part of my order to get to me. The first part of my order came with no problem and only took about 3 days.”

Helpful Report

Posted 1 year ago

Dear Sheryl, Thank you so much for taking the time to share your feedback about your experience with RememberTheFilter.com. We truly appreciate customers like you who let us know about their journey. We are glad to hear that you found our customer service team helpful and that they made efforts to ensure your order was delivered promptly. We always strive to provide exceptional service to our customers, and it's wonderful to know that their hard work is recognized and appreciated. However, we sincerely apologize for the delay you experienced with the second part of your order. We understand how frustrating it can be when expectations are not met, especially after the smooth delivery of the first part. Please be assured that we value your satisfaction and take this matter very seriously. To ensure we rectify this matter, we would be grateful if you could provide us with more details regarding the delay. This will help us identify areas of improvement and work towards making your future experience better. Our aim is to make sure you receive your order promptly and without any inconvenience. Once again, thank you for bringing this matter to our attention, Sheryl. Your feedback is essential in helping us provide the best possible service to all our customers. We look forward to hearing from you and working towards a solution

Posted 1 year ago

“After a lot of searching, I thought I had found the filter I needed. You put the order in as the correct size. You TOOK MY MONEY. And, we received the WRONG SIZE FILTER. I asked for an RMA since the order was entered correctly but, you shipped a different size. No one has responded except to say that you can't get the size I need. However, you TOOK MY MONEY.”

Helpful Report

Posted 2 years ago

Thank you Rita for your feedback regarding your experience on RememberTheFilter.com. I am sorry for what happened and I can understand your frustration with us. We should have handled your inquiry with more attentiveness and responsiveness by providing an appropriate answer to your request for an RMA and detail our Filter Fit Guarantee. It looks like customer service is working to make this right and in communication with you by email. You can also reach out to us at 866-469-8556 if it would be easier for you so that we get this resolved quickly for you. Once again thank you for your valuable feedback!

Posted 2 years ago

“We needed the filters by a certain date, so we double-checked the timeline with their customer service rep and paid for expedited processing. The order was not only not expedited, it was late. Since it was late, the filters were useless to us. I asked them to cancel the order before it shipped. They didn't. Now we have a large box of useless filters just sitting here and we're out almost $300. Needless to say, we will remember to never use Remember the Filter again. Best to search around your area for an in-person HVAC supply company. Their prices are likely to be much better, and their service will be too.”

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Posted 2 years ago

“Bought 12 filters and they were not the correct size even though the description said it was the correct filters I needed. Very disappointed!”

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Posted 2 years ago

“I received the wrong order and wrote requesting the missing piece (12x24x1”. The response was a repeat of the original shipment (two of 20x20x1”). Now I have FOUR of the 20x30 and NONE of the 12x24”. Up til now the service has been great😡”

Helpful Report

Posted 2 years ago

“Contractor Accounts and competitor pricing simply makes more sense I’ve been referring my customers do your website for over three years until I just looked in to the website and seen the pricing was much higher than competitive pricing at local retailers such as Ace Hardware ECT… I am not comparing to Amazon I do not use Amazon as a contractor I use distributors only I sent email to you guys regarding (contractor) account and never got a response At this point my referrals as a service contractor and all my employees Will be instructed to use air filter supply locally or another distributor after New Direct ship distributor would be located for my customers No response is simply not good business sorry”

Helpful Report

Posted 3 years ago

Hi Mike, I'm looking into this and apologize if you never received a reply to an inquiry. I searched our customer service tickets and couldn't find anything. Was your request sent to our support email? I also couldn't find any pending wholesale account applications. We would be more than happy to process an application for a wholesale account you, please visit our wholesale application page that can be found at the lower section of the home page. As with everything unfortunately prices are increasing but we always do our best to stay as competitive as possible. Shopping local is a great option and we support stores like Ace Hardware as well that can be located through our Filter Partners program. Many times they can save you money since they don't incur the high cost of shipping direct to a customers door. If we can be any assistance in resolving any issues or provide better pricing or price match a filter please contact customer support at 866-469-8556 or support@rememberthefilter.com. Your satisfaction is our number one priority.

Posted 3 years ago

RememberTheFilter.com is rated 4.8 based on 1,044 reviews