RememberTheFilter.com Reviews

Name: RememberTheFilter.com
Rating: 4.82

4.8 Rating 1,044 Reviews

97 %

of reviewers recommend RememberTheFilter.com

Company Reviews

Metrics

Info

4.8

Based on 1,044 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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RememberTheFilter.com 5 star review on 27th May 2024

Anonymous

RememberTheFilter.com 5 star review on 29th September 2023

Jennifer Kimmerly

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the filters in a timely fashion. They are in great shape and fit perfectly. Put one in today!”

Helpful Report

Posted 2 months ago

Hi Carolyn, our apologies some of your filters arrived damaged. We want to be sure we get this taken care of for you. Please send a couple images of the damaged filters to support@rememberthefilter.com so we can start a claim and get replacements shipped out to you. Customer service will reach out in a private message as well.

Posted 2 months ago

“I think price is way out of line for type of filters. Bought before and can't see that kind of price increase. May be last order.”

Helpful Report

Posted 6 months ago

“Very good filters, but shipment took forever to arrive.”

Helpful Report

Posted 11 months ago

Thank you for your review, Roger! We're glad to hear that you like the filters. We understand that shipping delays can be frustrating, and we apologize for any inconvenience this may have caused. Your feedback is important to us. If there's anything else we can assist you with, please let us know. We appreciate your support!

Posted 11 months ago

“they wasn't made as well as the other filters i got from your company.the ohers ones had a better cardboard construction that hold the fibers.the new ones cardboard was flimsy.the other ones i loved because of better construction.some one did a better job on thoses.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. It sounds like there may have been an issue during production, which is not common, but things can happen. We take pride in the quality of our filters and want to ensure you’re fully satisfied with your purchase. We’ll reach out to you in a private message to address this further and make it right. Thank you for bringing this to our attention, and we appreciate your understanding

Posted 1 year ago

“I thought the wait time for delivery was curiously and relatively long after order was placed although within the time frame promised.”

Helpful Report

Posted 1 year ago

Dear Beverly,Thank you so much for taking the time to provide us with your feedback on RememberTheFilter.com. We truly appreciate it! If you ever have any questions or need assistance with anything, please don't hesitate to reach out. Our dedicated support team is always here to help you out. Once again, thank you for your valuable feedback. We look forward to serving you in the future!

Posted 1 year ago

“It took a little longer than I expected to receive the order once made and the box was mashed in on one side which then bent a couple of the filters. I'm not sure any of those are the fault of RTF.com. We bent the filter back into shape and made it work.”

Helpful Report

Posted 1 year ago

Dear Stacye, Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the delay in receiving your order and the condition of the package upon arrival. While we strive to ensure that all orders are delivered promptly and in perfect condition, it appears that UPS handling caused some damage this time. We want to make this right for you. We would be happy to issue a refund or send replacement filters. Could you please provide us with a quick picture of the damaged filters? This will help us file a claim with UPS and prevent similar issues in the future. Thank you for your understanding and patience. We appreciate your business and look forward to resolving this issue for you. Best regards, Customer Support Team RememberTheFilter.com

Posted 1 year ago

“I wanted 12 filters I was told they were sold in packages of 24 I ordered the 24 package and was charged for 24 I received 20 unpackaged filters . I was refunded for the 4 I did not receive I wondered why I only got 20 when I was told they were only sold in packs of 24 and why I couldn’t get 12 when they arrived as singles in a box…..”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Anna! We really appreciate you taking the time to review RememberTheFilter.com. We strive to make sure our customers are satisfied by providing quality products and support. The filter model you ordered ship direct from the manufacturer and they miscounted your order during packaging as the model ordered is only sold in cases of 24, this is we why expedited the refund to you for the 4 missing filters. Please don't hesitate to let us know if you need help going forward. We are always here! Thank you for choosing RememberTheFilter.com.

Posted 2 years ago

“Long lead time. Some were damaged”

Helpful Report

Posted 2 years ago

Hi Frank, Thanks so much for the review of RememberTheFilter.com! We're committed to making sure our customers are 100% satisfied, customer support will be reaching out to find out how many filters were damaged so we can get that taken care of. We will ship more out or get a refund issued for the damaged. UPS does a good job overall but things can happen. If there's ever anything else we can do to help, please don't hesitate to reach out to us. All the best, Beau

Posted 2 years ago

“The filters were delivered when promised.”

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Posted 2 years ago

“Filter is always great but shipping box was damaged .”

Helpful Report

Posted 2 years ago

“Three of the filters were damaged but I think they will still work.”

Helpful Report

Posted 2 years ago

“One of the filters was torn and the quality was very mediocre.”

Helpful Report

Posted 2 years ago

“I need to replace the box of filters received. I mistakenly received a size too small. I need a larger size of heating filter. I was told by email I can’t return the wrong filters. I need to find another source for the wrong filters. I should be able to return the wrong filters and receive the correct size heating filters.”

Helpful Report

Posted 2 years ago

“Filters were correct size. The 8x24x 1 filters did not have the corners glued very well. I had to use hot glue gun to fix the corners on all the filters , at least two corners on each one. Pictures attached.”

Helpful Report

Posted 3 years ago

“The only issue I had was that I was never given a delivery date or expected delivery date. After my purchase I never received any more correspondence. After two weeks I sent an email inquiring about a delivery date. I did receive a prompt response saying delivery could take up to several weeks. I would have liked that information up front. In the times we live in of 2 day deliveries, knowing it could take several weeks would have been helpful. Product quality was good and I've had no other complaints.”

Helpful Report

Posted 3 years ago

“Does not indicates MERV and is lacking internal ribbs.”

Helpful Report

Posted 3 years ago

“The price of greed continues to sweep the USA and these filters used to cost me $40 or so, now it is $80, guess I'll have to use them longer than before. These are not even the best filters, but are still costly. One day no person will be able to have a house because we can't afford the A/C. GREED IS DESTROYING THE WORLD”

Helpful Report

Posted 3 years ago

Hi Roger, first off we truly appreciate your business and for choosing RTF as your source for replacement filters. I hope that you were able to shop around before making your purchase and choosing to go with us for a lower price when compared to our competitors. We strive to provide the best pricing and service we can for our customers. Costs of everything have increased from raw materials, shipping, labor and everything in between. I can assure you any costs increases you have seen on our end have been directly related to the increase in costs from our manufacturers and shipping carriers, in many cases we are making less on an order as we have had to absorb some of the costs and have tougher competition from big box retailers and Amazon. We truly appreciate your choosing to shop with us.

Posted 3 years ago

RememberTheFilter.com is rated 4.8 based on 1,044 reviews