RememberTheFilter.com Reviews

Name: RememberTheFilter.com
Rating: 4.82

4.8 Rating 1,044 Reviews

97 %

of reviewers recommend RememberTheFilter.com

Company Reviews

Metrics

Info

4.8

Based on 1,044 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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RememberTheFilter.com 5 star review on 27th May 2024

Anonymous

RememberTheFilter.com 5 star review on 29th September 2023

Jennifer Kimmerly

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting for a confirmed order to arrived. I have not received a shipping notice yet but I am wondering what is taking so long. Do I need to cancel and order elsewhere?”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention. It appears you placed two orders back-to-back, and we see that one of the two cases hasn’t shown as delivered yet. We’re investigating this further to get it resolved as quickly as possible and will reach out with an update. Thank you for your patience, and please don’t hesitate to reach out if you need any further assistance in the meantime.

Posted 1 year ago

“Quality was poor corners of filters are coming apart and filters are filmsy. Plus the new filters werent reinfored with metal like the last ones I purchased were.”

Helpful Report

Posted 1 year ago

Thank you, James, for your feedback about RememberTheFilter.com. We appreciate your input and value your experience with our product. We apologize for the issues you encountered with this batch of filters, as this is not the quality we aim to deliver. Our customer support team will reach out to resolve the issue and arrange for replacements to be shipped. Thank you again for sharing your experience, and we look forward to ensuring your satisfaction.

Posted 1 year ago

“Your website for order processing did not indicate that you didn't stock the filters that appeared to be available. After a week of ordering and not receiving my order, I couldn't find any tracking information. You apparently have too few customer service agents because I could never reach anyone on the phone and had to leave multiple messages. Several days after my last voicemail to customer service which indicated that I was going to cancel the order, I finally got a message that you didn't have the filters and were pending shipment from your source - I received the filters about a week later. The boxing is probably too fragile for delivery by UPS; the package was left at my residence and the box was lightly crushed with a puncture in the box. About 3 of the 12 filters in the box were slightly crushed but I suspect that I will be able to use them. Overall, an unsatifactory experience and I most probably would not order from you again”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for taking the time to share your feedback. We appreciate the opportunity to address your concerns. Firstly, we want to assure you that we strive to respond to all customer inquiries on the same business day, and we’re sorry if we didn’t meet your expectations in this instance. Our customer service team did reach out to you, and we understand how frustrating it can be when there are delays or difficulties in communication. Regarding the processing of your order, we make every effort to display the expected processing times during checkout and in your order confirmation emails. While we aim to keep all filters in stock, there are occasions when items may need to be sourced from our suppliers. We apologize if this was not made clear and for the delay that occurred as a result. We also want to acknowledge the issue with the packaging and the condition of the filters upon arrival. We have issued a refund for the damaged filters, as we want to ensure you have received the quality you deserve. We’re are always working with our shipping partners to improve and to prevent similar issues, damage can happen by the carriers due to the fragile nature of the filters. In these situations we will always make it right. We regret that your experience was not up to the standard we strive for, and we hope you’ll consider giving us another chance in the future. Thank you again for your feedback, as it helps us improve our services. Sincerely, The RememberTheFilter.com Team

Posted 1 year ago

“Ordered filters on Aug 30. Delivered Sept 13. Only took 2 days for shipping. Order and process time way to SLOW!!!!!!”

Helpful Report

Posted 2 years ago

Thank you so much for your honest feedback and for shopping with us over the years! We are sorry that it took two weeks for your order to arrive this time around. We certainly understand your frustration with the order and process time being slow. We deeply appreciate you taking the time to share your experience.

Posted 2 years ago

“Sent me the wrong filters its difficult to reach customer support and get this issue resolved. Customer service has not followed through.”

Helpful Report

Posted 3 years ago

Hi Eugene, our apologies you received the wrong size filters with one of two sizes ordered. It looks like the plant made an honest mistake on your custom filter size and customer service was able to get you taken care of after speaking with you on the phone. Your correct size filters should be arriving very soon. Again our sincere apologies for the inconvenience this likely caused. If we can be any further assistance please let us know. Your business is truly appreciated.

Posted 3 years ago

RememberTheFilter.com is rated 4.8 based on 1,044 reviews