“I was unable to register my son to the program because they said classes were full. I completed the registration online and paid the registration fee, then got the email that my son was admitted to the program, but around 10 minutes later I got an another email that classes are full and that to try again enrolling in 2 weeks. My fees were refunded automatically which is why I am giving 2 stars instead of 1 star. But I was really looking forward to having my son be part of the program because I've heard all the great things about it so it was disappointing to be turned away.
This is the email they sent me:
"Dear Parent, thank you for your interest in RemoteLearning.school's education enrichment program for kids ages 5-17. Unfortunately, due to high demand, the program is currently at capacity. We received a record number of enrollments this week, and we want our admissions department to give new members the full attention they deserve as a student, and our staff takes great care to assign each new student their curriculum, JuniorFolio, student ID, and more, as they begin their new learning journey with us.
We have therefore placed your son on the waitlist, and we currently estimate the wait time to be 2 weeks. Meanwhile, we are refunding any fees you paid during the registration process."
Like I said that's a disappointment since my son was eager to get his school email address and write for the school magazine and learn classes such as Korean and electric guitar, never before have i seen him so excited about learning! But at least they refunded my money fast without me even having to ask. I will try again enrolling in 2 weeks I really hope to get my son in this program.”
Hello, this is Jacob, the Program Coordinator at RemoteLearning.school. I'm sorry that your son had to be put on the waiting list. That week, we had one of our commercials go viral, and due to that we had a lot more parents enrolling their children in our program. We wanted our staff to give all parents and students the full attention they deserve in setting up their accounts and orientation; Thus, we were forced to temporarily limit the number of enrollments, resulting in some students being placed on our waiting list.
I see that, since then, your son has been accepted to our program! I've also applied a 25% discount to the first month's membership fee to make up for the inconvenience. Welcome to RemoteLearning.school!
