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Renparts Reviews

2.5 Rating 74 Reviews

35 %

of reviewers recommend Renparts

Company Reviews

2.5

Based on 74 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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Renparts 1 star review on 22nd July 2022

Renparts 1 star review on 22nd July 2022

Renparts 1 star review on 22nd July 2022

Renparts 1 star review on 20th April 2021

Martin Widdowson

Renparts 1 star review on 20th April 2021

Martin Widdowson

Renparts 1 star review on 20th April 2021

Martin Widdowson

Renparts 1 star review on 21st December 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an engine over the phone for a customers renault kangoo van paid extra for a complete 54k. engine to include injectors, intake etc. Paid for delivery 7 -10 days, turned up 3 weeks later 2 injectors.missing on an engine that looked like it had been on the titanic since it sank. After numerous phone calls, excuses and lack of help, got told to use my own parts off the old engine!!!! Please avoid using this company at all costs. Promise the earth and under deliver. Very unprofessional.”

Renparts 1 star review on 20th April 2021

Renparts 1 star review on 20th April 2021

Renparts 1 star review on 20th April 2021

Posted 3 years ago

“Absolutely shocking service. Waited nearly 3 weeks for a gearbox, numerous phone calls being told it would be delivered on such a day, never turned up. Currently in the process of trying to get my money back! Avoid at all costs”

Posted 3 years ago

“My experience of renparts i should of read the reviews seems to be a bit of everybodies experience in my story.any way went online find a part or whatever it was renparts came up write numbers on parts i required (A BODY CONTROL MODULE FOR A VIVARO ) good price so ordered on 7th december meanwhile van is stuck at garage waiting for part couple of weeks later nothing so on the phone, courier has it then still didnt turn up so on phone aqain apparently because i paid by card mine wasn't sent out,,so bit longer still nothing on phone again "we have had to source a new part as we haven't actually got it" ok anyway it turns up ....totally wrong part.. so i buy another from lithuania which turns up in 10 days right numbers no problems . it then takes 2 weeks for them to get parcel force to pick the part up also another 4 phone calls to get money back with excuses like parcel force cant deliver your part back to us for a refund because its snowing... i think the best one was we got broken into over christmas and they stole the phones ..... Anyway i got my money back yesterday i will never go to ..renparts every again and i would advice caution”

Posted 3 years ago

“I really should have read the reviews before ordering a spare wheel. Needless to say 3 weeks later no spare wheel, £63 out of pocket. When phoning the chap was very polite but clueless about the order, courier was blamed, he said he'd call back but didn't. Please stay well clear.”

Posted 3 years ago

“Ordered a spare wheel for my Renault Megan on the 23rd of November Warning Warning !!!!!!!!!!! Total fraud and liar people. Don't buy anything from them. first they take payment from you for the part then give you delivery time then after few days when you call them and ask about your parcel they will give you fake news that your parcel is lost and offer you a refund which they never give to you. Multiple promises of “It’ll be there tomorrow” and then they blame the courier for losing it. should have come today not here”

Renparts 1 star review on 21st December 2020

Posted 3 years ago

“Warning Warning !!!!!!!!!!! Total fraud and liar people.Don't buy anything from them.Long story short, first they take payment from you for the part then give you delivery time then after few days when you call them and ask about your parcel they will give you fake news that your parcel is lost and offer you a refund which they never give to you. whenever you call them and ask about a refund they make new stories every time.”

Posted 3 years ago

“DO NOT USE THIS COMPANY. Absolutely useless. Ordered a part 2 weeks ago. Still haven’t received it. Multiple promises of “It’ll be there tomorrow” and then they blame the courier for losing it. They haven’t offered any apology or any goodwill gesture.”

Posted 3 years ago

“Totally useless call yourself renault specialist cant waited over a week for part after chase up get excuses system down then lost with courier then said send one out again on next day and guess what yep the wrong part even though they had pictures and part numbers to match too staff are rude and don't even care basically trys putting blame onto us the customer would never use again dont even deserve a 1 star”

Posted 3 years ago

“Hands down the most incompetent company I've ever dealt with. I asked them to send me an air box lid, and paid them full price for the air box. After phoning, I followed with an e-mail asking them only to send the lid, and giving the exact dimensions of the required part. They then sent me the air box with the lid missing! Literally unbelievable, you couldn't write it. I phoned to point this out to be told "sorry, I'll send the lid today". One week later, nothing received. I've had to source the part from my local scappy who were infinitely more helpful. As per other reviews, do not use!!!”

Posted 3 years ago

“*AVOID RENPARTS* I am not one to complain, but this company has been awful. I called to see did they have an item i needed, they said yes and took the payment of £100. Happy days i thought! No chance. I asked on several occasions for tracking info which i was always told will be sent to me shortly. After item didnt arrive on the day Kat said it would i rang again for info. I was assured the item was posted and should arrive any day. I then received a message telling me the delivery company have noticed damage to item and did i still want it. I requested a refund. Still waiting on it and again i am being ignored as regards to that. They have lied to me from start to finish and i would not recommend this company to anyone. They knew i was waiting on this item before other work could go ahead. I now have to go theough bank to try and get my money back. *AVOID PLEASE*”

Posted 4 years ago

“This is a dreadful company to deal with and I would advise any potential customer to avoid them at all costs. They quoted me for some central locking parts for my daughter's Renault Clio and I subsequently contacted them by phone, was assured that the parts required were in stock and would be delivered within 2-3 days, and paid by credit card. When they did not arrive I contacted Renparts and began a very long and irritating series of communications with their manager,Kat, who consistently made excuses and told me lies. This went on for between two and three weeks until I finally received completely the wrong parts!! I subsequently obtained a full refund through my credit card company but this was no real compensation for the whole irritaing and time consuming process of trying to deal with a dishonest and probably fraudulent set of people.”

Posted 4 years ago

“Terrible company. Avoid. 2920 pounds paid for engine after weeks of delay renparts write: "If you can let me know when you receive it we would then be able to send you a feedback revision request and once the feedback has been revised we can then offer you a discount of £50 off the price" they are afraid of negative feedback. REnparts go to work and don't fool the poor people with missing parts and different items, when shipped! Item is different from description, missing parts, The right way with this company is police report”

Posted 4 years ago

“I bought a jaguar engine they ship the engine after 16 days, when the engine arrived there were no turbines and other parts. the company writes: If you are not willing to change the feedback, I have no reason to then give a good will gesture. If you would like to continue and get a partial refund on the engine, you would need to let me know if you are willing to change the feedback. They request change a feedback before refund and I don't have the turbochargers, the pipes and the money for 20 days of delay. trust these people.....”

Posted 4 years ago

“Unfortunately I received the wrong car parts twice. I spoke with Kat sent emails but I don’t have response. I don’t know how to return the parts and get my money back.The parts I received were not the same as in the picture in online store.”

Posted 4 years ago

“purchased a turbo and told correct by reg number,it was wrong when arrived and was returned, 10 days on still no refund was told chap who did refunds off sick but will be done by a lady called kat,phoned again 4 days later she forgot what she said total lies never did it,apparently she was off skiing the next day AVOID!!!!”

Posted 4 years ago

“Hi i also bought a part from renparts that lady "Kat" tells lies it on the way its been 4 weeks still no joy paid £156 im fromSouth Africa bad”

Posted 4 years ago

“YOU HAVE BEEN WARNED!!!! Stay very clear of this company, RenParts is in liquidation and is now trading as RenPart Europe Ltd, i requested a gearbox and was fobbed of for 3 months and in the end they sent me a gearbox that was so bad the one i took out of my old one was in a far far far better shape, i am not sure how that got the 5 stars reviews transferred over and i do not believe its true as i am sure its all fake. I used parts gateway and the concept is great and would use them again as i did eventuality get my gearbox from a different dealer within 24 hours. RenParts Ltd/RenPart Europe concept is to say they have the parts and take your money then send you over a dispatch note and then it starts "" oh i will look in to it why you have not received it" a week passes " still with transport will be with you by the end of the week" week passes " oh its been lost in transit i will locate you a new one will come back to you" i hope you can see were this is going and how this plays out to " i am sorry i can not get you one i will have have to refund you but just give me a couple of days as the owner hates giving refunds" and the same process starts to get your refund. as i did say i went back on PartsGate way and found a gearbox from others but when i put a new search RenParts pop up again advertising a gearbox for £475.00 the director is the girl whom takes your call and the one who lies and cheats you and she goes by the name of Kat...”

Posted 4 years ago

“Worst company I have ever dealt with...... They sent a faulty part. Said they would replace it but didn't. Asked for a refund and they keep putting it off. They lie all the time. I don't know how they sleep at night. Looking into legal action. *********Do not use*********”

Posted 4 years ago

“Fraudulent Company I paid £ 122 for a THROTTLE BODY on September 8, 2019 I never received it they say they return the money but they never have it I have dozens of emails that don't even respond. I do not recommend anyone because they run out of money and without the part they buy”

Posted 4 years ago

“hi the worst company that I had to deal with they sent ma a part it wasn't right I sent it back recorded delivery up to now i have not got my money back and my out of pocket expenses ,as a company I will never deal with these people again all they keep saying have I sent the item back its recorded it leaves a paper trail if I could of you wouldn't of got 1 star”

Posted 4 years ago

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Renparts is rated 2.5 based on 74 reviews