“I have paid out £230 and was promised my fridge freezer would be repaired in 48 hours by Jake. I heard nothing for 24 hours and chased up and after ages got through and eventually an engineer got in touch to say they can't come out until next WEdnesday! 6 days not 48 hours. I would not have booked with you if I had known and have now been told I will lose the money if I cancel!! That's not good”
“I accepted a quote and paid upfront after being told there was a 48 hour wait which would mean job done on Friday. Later had a call saying no slots on Friday and I would be told on Monday morning what slot I would be given. I can't cancel without a penalty of around £79 so accepted this. If I had been offered Monday before signing up and paying for the repair would have definitely have looked elsewhere. I realise I may be even more unhappy if the repair is not done before visitors arrive on Monday but am trying to hope for the best (difficult).”
