Repaircare Reviews

Name: Repaircare
Address: Connect House, Talbot Way, Small Heath, Birmingham
Rating: 1.48

1.5 Rating 226 Reviews

11 %

of reviewers recommend Repaircare

Company Reviews

Questions

Metrics

1.5

Based on 226 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Phone:

0844 557 3701

Location:

Connect House, Talbot Way, Small Heath
Birmingham
B10 0HJ

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Repaircare 1 star review on 26th March 2021

Ed Kennedy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had them in to replace the clock on our Rangemaster cooker. Paid a flat fee of £175 and after a short time it went wrong - could not set the time. Slow to answer the phone so several attempts and when I did get through they booked an engineer call which never happened. So I called them again to be told that the visit had been cancelled because by the time I'd got through to them I was outside a 90-day warranty period. Nobody had contacted me with this. And if I wanted them to come out now it would cost another £175. Not happy!”

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Posted 6 years ago

“wasn't even fixed properly was here for 14 minutes, spent 120 on a 14 minute job that i had to go back over because the guy couldnt be bothered to do his job properly. Not happy with this at all was a waste of my time and my money. if i spend time and money researching how to get it repaired i do not expect to then have to go back over it again so it will actually work, i dont get paid to fix it and i didnt want to pay to have my time wasted.”

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Posted 6 years ago

“Engineers visit cancelled yet again today, due to "sickness" !!”

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Posted 7 years ago

“No parts on van. took three days to arrive. No repairers in Surrey/SouthWest London. Our man came 80 miles from Rayleigh Essex. Parts (oven thermostat and door seals have to be sent from Birmingham to Rayleigh and then brought 80 miles to Leatherhead ! ) No estimate of completion date. They were told last week the oven needed to be ready for Thanksgiving day which was clearly impossible if the service engineers are so busy and do not hold parts. They take the money, take 10 minutes to answer the complaints phone line (that says it all) . This firm is a joke and reminds me of the chaotic British Leyland car company. To cap it all they sent two engineers on separate occasions on the same day to view the job !”

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Posted 7 years ago

“I booked in a hoover to be repaired by Repaircare in May and got it back over 8 weeks later in July. My experience started badly when Repaircare omitted the fact that they required the broken appliance to be boxed before their courier would collect it. After that they offered no updates on the whereabouts of our expensive hoover unless I contacted them, and each time their response was vague and unhelpful. In fact, it took so long that we were forced to buy a new vacuum in the interim, negating the point of getting the original repaired. Poor communication, poor customer service. It took over two months for Repaircare to perform a simple repair. I would not recommend using this company.”

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Posted 7 years ago

“The engineer Paul was very nice returned calls and texts fixed cooker in half an hour I told them the problem that's more than I can say about the phone service when I made the appointment I was given a number if I had any queries(I repeated the number back)when I rang it it was John lewis??you can never get through on the phone after reading the other reviews don't think I will use again”

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Posted 9 years ago

“hotpoint cooker 1year 4mths with 5 call outs after 2 mth last call out i was told out of date so i joined with company requested by hotpoint @8pound 70 a month try to inform this company my cooker was repaired friday after i used oven the lights fused in my house for the third time”

Helpful Report

Posted 10 years ago

Repaircare is rated 1.5 based on 226 reviews