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Repaircare Reviews

1.5 Rating 226 Reviews

11 %

of reviewers recommend Repaircare

Company Reviews

1.5

Based on 226 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Phone:

0844 557 3701

Location:

Connect House, Talbot Way, Small Heath
Birmingham
B10 0HJ

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Repaircare 1 star review on 26th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company have to be the worst service I have received for a long time. Be very careful of the what seems like a good website offering next day visits. Paid my money and no visit happened on the Monday as agreed . Time off work wasted. backwards and forwards with emails as the engineer would not answer his phone ever. Today is Friday and I am being told by one person the parts have been ordered and by another that the parts need to be ordered. This company are terrible at customer service and don't deliver their promise. I am sure lots of people sign up to this company as the website will offer you next day attendance and this simply does not happen. Its a con . I have asked for a date for an engineer to attend and have been told they do not know. Refund has been granted as appalling service given. Sort out your customer service Repaircare and stick your dates that you book with the client. I will tell everyone I know to be very wary of using you”

Posted 8 years ago

“Stay as Far away from this company as possible, I meet them through Gorenje so you will be meeting these if you have one. They will try everything they can to send a report back saying there's nothing wrong with your Appliance, How trading Standards have allowed this to go on Protecting Gorenje is unbelievable.”

Posted 9 years ago

“Think this is a scam company. We have been waiting ages for the ‘engineer’ to come back to fix our dishwasher. He doesn’t show up and doesn’t tell us he has no intention of showing up, when we have been waiting for him all day. When we called to see if he was indeed coming, at the end of the day, he was rude and dismissive. We’ve been washing up for our family of five for nearly 3 weeks & waiting for repair care for 2. What a waste of time and money. They don’t repair or care!”

Posted 1 year ago

“Waiting for repair since Jan 5th They took the money but no repair since they don't have the part for my washer. Date for repair keeps changing they still don't have the part after almost a month. Now will only return less than half the money paid - not even sure they can be trusted to do that. I think this is a scam.”

Posted 1 year ago

“I have no words to describe how dishonest and awful this company is, it's almost criminal! These clowns have cocked up my "repair" for my cooker since day one, and are still keeping my money after doing nothing. The trail of emails and evidence I have can wrap around several houses, so I don't make reviews like this lightly without something to back it up. They send out an "engineer" (service tech) who misdiagnoses the electrical problem with our cooker, orders the wrong parts, then says a gas engineer is needed to fix my oven not sparking (electrical). A week later the gas guy comes out, completely clueless to what happened the week before. Tells me that he has the wrong parts, and it's a completely different problem. He orders a different electrical part - known as an "interference suppressor". Although upon initial queries with the subcontractor, I was told it's a "transistor like thing that fits on the back of the oven" (that's almost a direct quote). A week later I get a text that the part (singular, one part - this will be important later) is out of stock with no ETA. To save whomever is reading this an afternoon, after dozens of emails and hours on hold to multiple phone numbers, RepairCare has flat out lied and without my knowledge, closed the repair and kept my money without ever telling me. I only found out by chance as I was checking my repair status ten days later - after Linda told me they were "looking to source the part from another supplier". But WOAH... all of that changed magically and what started at one simple part, now became multiple parts - and the "parts would exceed £250". However the original part identified was a simple £20 part that is easily available. After a whole lot of back and forth, now it is THREE parts that are needed, not just the one... Important to note - the decision to change the entire "problem" was made 10 days later without any engineer or tech actually seeing or doing anything. The whole palava escalated over time, they kept giving different excuses, and not surprisingly were reluctant to put anything in writing. They keep bringing up their "Terms" (with a capital T) referencing different "Terms" to suit whatever excuse they're giving. However, they don't stick to their own side of the bargain and try to find an excuse to cheat you out of your money. Luckily I've gleaned enough emails from various people in their company and subcontractors that prove their dishonesty, inconsistencies, incompetence and contradictions. Took a lot of time, but the paper trail is pure gold and I'll be forwarding it on to trading standards. I can't imagine if I were a pensioner or someone vulnerable and had to deal with this in the dead of winter. Seriously - do not trust these people. You've been warned!”

Posted 1 year ago

“DO NOT USE THIS COMPANY !!!!!!!!!!!!! I described my appliance in full and that it is a LPG range with a gas leak. I paid £175 in advance and was assured an engineer would come out to the house and the fee would cover the work and any parts ! Engineer came took a look slapped a 'danger do not use' sticker on the range and said sorry it's the LPG hose I can't do it !!!! I'm furious !! My invoice states ... RANGE LPG they took my money under false pretences. I feel totally scammed !!!”

Posted 5 years ago

“The price was OK but to book, I couldn't get an answer on the phone on multiple tries so booked and paid on line this should have been taken as a warning. I was then contacted by a local repair company who came and fitted a pump to our Siemens dishwasher, they were really good. 2 months later the same fault code came up. Couldn't get an answer at repaircare again so called the local agent who fitted the pump and they got authorisation to fit another pump and did so. The same fault then occurred 3 months later This time the local agent said I must call repaircare. On the 8th time of trying, 10 minute ring each time, I let the phone ring for 12 minutes and someone answered. After being pushed around a bit I was told I had to pay the full price for another repair. This I told them was unsatisfactory and not good customer service. I then got a whole load of spieal which was effectively a shrug of the shoulders and I was told I should try elsewhere. My advice to the buying public is not to use repaircare, to fit your own parts as I have done in the past buy them from somewhere like espares. That is what I am now in the process of doing. My advice to repaircare is change your name to repairdon'tcare or employ more telephone staff and start caring.”

Posted 6 years ago

“CONMEN - BEWARE - CAREFULLY READ THE TERMS & CONDITIONS Booked a repair online, for a 'no fix no fee' cost of £179. I declaired that my appliance was more than 8 years old and consulted the FAQ which clearly states that if the engineer cannot repair the appliance a full refund would be given. It seems that because my appliance is more than 8 years old and the parts are no longer available I will not receive a full refund of £179 - instead they will deduct a £45 call out fee ! Not impressed in the slightest - I do feel that this point should be a part of the FAQ and not hidden in the small print of the T & C - but then if it was made clear they wouldn't be able to get away with ripping people off quite so easily !”

Posted 7 years ago

“I requested a repair on my Dishwasher.The engineer came out, striped it all back and told me I would need a part. He want away and three weeks later the only contact I have had is a text saying that the ETA for the part is 4th November.Today I went online to check the status of my repair, the content reads " the engineer visited your property on 20th October but unfortunatley was unable to repair your appliance" This isnt true, so I have written to the Company asking for an explanation as to why such inaccuracies are being written and I have requested a full and comprehensive understanding of my repair status. Like many others on here,I wished I had read the reviews before paying out money........”

Posted 7 years ago

“We were told that we would get a call on the morning of the job to confirm and a call 30 minutes before the engineer was due to arrive. We received neither. We, the customers, have to wait in ALL DAY for the appointments. It beggars belief that these people cannot organise a diary competently. IN ADDITION, when we called to find out where they got to, we were told that the engineer came and no one was in, so left a card that they had visited. So, firstly, with a wheelchair user in the house, sometimes it may take a little longer to reach the door, etc. This I had told them in advance, so would have expected a little patience.......BUT, it didn't matter anyway, because it appears THEY WENT TO THE WRONG FREAKIN' HOUSE! Now, don't get me wrong....there is some confusion: there are 2 of our house numbers in our long road, but the road is separated as either Mile Oak Road, Portslade, or Mile Oak Road, Southwick, AND the postcodes are different. Finally, it comes down to how you handle the cock-up. And here again, what deeply, deeply aggravating management: we now have to wait 3 more days before the WORK THAT HAS ALREADY BEEN PAID FOR gets a visit again. Why would they not PRIORITISE a job that THEY had screwed up on. Repaircare....very poor. And as contractors to Daewoo, I am very disappointed.”

Posted 8 years ago

“This is my second review of the same dealing i had unfortune to experience with this company. In my first review i described how they wasted my time leaving me for a week without a fridge but this was just a top of an Iceberg. I complained about why they send engineer that only looked at apliance and was not aware of what appliance he is about to repair , although all information about fault and appliance and its serial number was provided by me at time of booking. I even received email with confirmation and statement that on day full repair will be carried out and if they will have no parts or will not be able to repair , i will receive phone call. Nobody have called me, so it clearly shown that they are fully prepared to do the job. THEY WERE NOT. GUY WAS NOT EVEN INFORMED WHAT APPLIANCE IT IS. I called company to complain about this. And here is punch line. They called me back straight after to inform that i will be also charged 45 pounds according to T&C . Blood boiing communication.!!!!! I called again to find for what exactly i am being charged ? Apparently fridge contain wrong type of gas. And here we go . If they new what appliance they are about to repair they should know what kind of gas was used and advice me that they cannot fix it. How customer can know what kind of gas is inside fridge.? NONSENSE. BEAWARE THIS IS TRAP. A TRICK THEY USE TO MAKE EXTRA PROFIT FOR NOTHING. SCAM IN MY OPINION NO FIX NO FEE ? In phone conversation they said that they didn't know what gas is in this appliance till engineer checked that. This is a pure lie as well. How engineer find out what gas is innit by looking on it? To makes it even worse few hours after engineer visit gas leaked out of fridge. I have called national grid as smell in kitchen was like gas. National grid engineer investigated and found that it was smell of gas that leaked of fridge. Representative of repaircare sarcastically said that fridge gas have no smell, and that is lie again because some types of Freon do smell similar to scent that is added in national grid gas. I am disgusted with this company. If they will not give me a full refund i will escalate this matter. As high as possible. 45 pounds sounds not much, but as customer i will never agree to be subject of such a dishonest manipulations. AVOID THIS COMPANY !!!!”

Posted 8 years ago

“I am compaining about the repair you carried out to my beko freezer model ZA635F at the end of june 28th 2 weees leter the same problem happened , which was the food melted again, as I have been in hospital recently I havent been back to complain , please do you not think I am entitled to a refund.I paid £129 for nothing at the end of the day please return my email soon as I have no freezer I am so disappointed with the service I recieved. The company came from Inverness which was 60 miles away' email to moirajannetta8@gmail.com If nothing is forthcoming I will take it further.”

Posted 8 years ago

“So Annoyed! Had to wait nearly 8 weeks for a new-ish washing machine to be repaired! (Which didn't!) Rubbish service all round from customer services to clueless repair engineers - if they even turned up! Waited weeks on end with wrong parts or no parts ordered.... All day everyday waiting and phoning. Family of five getting more smelly and a mountain of baby washing later - had no choice but to buy another new machine and Fight for money back as per T&C (use a credit card) What a waste of time! Would not recommend at all.”

Posted 8 years ago

“My review is just the exchange of emails between myself and this totally dishonest and incompetent organisation which will tell the story. Make your own mind up! Obviously it reads in reverse order from today:- I'm sorry but I cannot believe anything you tell me. How does your company survive Today is the 6th working day not including the day you promised me a refund in 3-5 working days and not including Saturdays! In addition you have updated my job status to say that an engineer called on Monday 3rd August but was unable to repair the appliance. Oh what a surprise! Do you employ the invisible man as I can assure you that no one visited us on Monday nor did we receive a phone call, so just who called and what have they told you I believe that this is yet another blatant lie. From rccdirect-existingconnect-distribution.co.uk Date 29/07/2015 - 10:32 To Subject RE: repaircare Post-Sales Enquiry C3118433 Dear Mr xxx Thank you for your email, please accept our apologies on the delay in returning to your email. I can see from your emails that there have been delays with your repair, and no update. Please accept our apologies on any inconvenience this has caused you. We have taken on your feedback and will fully refund you, this will be processed today and will be in your account in the next 3-5 working days. Thank you for bringing this to my attention and for your patience. Kind regards Carol From: Date Tuesday, July 28, 2015 To Ignite-RC Direct Existing rccdirect-existingconnect-distribution.co.uk Subject RE: repaircare Post-Sales Enquiry C3118433 Hello - just which Thursday will you be updating me on 2 have passed since your email of 14th. Apologies are not good enough in these circumstances it is more than a month since I booked the appointment and 17 working days have passed since the brief visit by your incompetent engineer, I have had no news of the obsolete parts, although LG tell me that all parts are available! Not that I want any further involvement with your organisation! I have still not seen the full refund on my Credit card as requested on 11th July. Do I have to go through the Small Claims Court to get this From cdirect-existingconnect-distribution.co.uk Date 14/07/2015 - 16:52 To xxxx Subject Re RE repaircare Post-Sales Enquiry C3118433 Dear Mr xxx Thank you for your email. Please accept our apologies for any inconvenience this has caused you. Our engineers have now informed us they have sourced the parts on all the information you provided. Several parts are required, one part is being checked by our technical team, due to the manufactures advising the part is obsolete. This will be checked to see if there is an alternative. If this is confirmed available the parts will need to be authorised to see if we can continue, as per terms and conditions, if the parts exceed an amount, the appliance will be deemed beyond economical repair, and you will be fully refunded. Please leave this with me to check with our process and I will update you on Thursday. Thank you for your patience. Kind regards Carol From Date 11 July 2015 To Ignite-RC Direct Existing rccdirect-existingconnect-distribution.co.uk Subject Re RE repaircare Post-Sales Enquiry C3118433 Just who are you employing to do this work? THE SERIAL NUMBER IS ON A LABEL ON THE TOP RIGHT SIDE OF THE MACHINE - IT IS IMPOSSIBLE NOT TO SEE THIS - PHOTOS ATTACHED There are three labels here and the model number is on the front panel. The person you sent hardly spoke a word and was here less than 5 minutes just after 2 pm. Whats more he came from a shop 2 minutes away, but still did not have the courtesy to phone with a time. If he had spoken to me I would have given him the serial number. I think I have had enough of your organisation. Please refund my payment immediately under your no fix no fee promise. I do not want incompetent people sent here again. From rccdirect-existing connect-distribution.co.uk Date 09/07/2015 To Subject RE repaircare Post-Sales Enquiry C3118433 Ticket Good Morning Mr xxx Thank you for your email, I am very sorry that we have only just received this and was not able to reply before the visit. In regards to the engineers calling before arrival with an eta this is something we request but you should of been made aware that we can not guarantee this so can only apologise if this was not made clear. I can see from looking into your job reference C3118433 that the engineer did visit yourself yesterday and has made his report on the system to say that he was unable to identify any labels or serial numbers on the machine. This report will be currently being processed by our technical team to see if they are able to proceed as in most cases these numbers will be required in order to identify the parts required. As soon as this information is gained the engineer will contact yourself to update on the situation, as to how we can proceed. Kind Regards Steph From: Date: 08 July 2015 To: Ignite-RC Direct Existing <rccdirect-existingconnect-distribution.co.uk Subject: repaircare Post-Sales Enquiry C3118433 Job Number C3118433 Message: I have a repair booked for today. You advised me that the engineer would call prior to attending to discuss the repair and that he would call on the day to provide a guide time. Neither of these has happened. I have tried to contact you by phone and been kept hanging on for ages. I have texted you but no response! Please confirm that this job will be done today and give an approximate time. it is now 12.50”

Posted 8 years ago

“One star is too high for this bunch......my mother of 96 years ,who lives alone,bought a White Knight washing machine approximately eighteen months ago but just short of twelve months of not very high use,the machine developed a knocking sound. Being as the machine was under guarantee and Repaircare were responsible for honouring any repairs during that period,I phoned for an engineer to call. To his credit,an engineer attended within seven days of my call and tightened something in the region of the drum which temporarily rectified the fault. After another eleven weeks the machine developed the same fault and Repaircare were again called and on the 28th May,2015 an engineer again called, inspected the machine and told my mother that it would need a new drum. No mention was apparently made as to what would happen next or when my mother could expect to hear anything further. In the meantime she was left with no means of washing her laundry . I telephoned the company who confirmed that the machine needed a new drum together with other parts and that these had been put on order. A fortnight went by without any news whereupon I phoned Repaircare again when I was told by a female in 'customer services' that some of the parts had arrived but others were still awaited: probably a five to seven days wait but when they arrived they would contact my mother to effect the repair. As my mother is hard of hearing,I asked the female if I could be notified so that I could make the appointment , and to that end provided her with my e-mail details which she confirmed she had entered on her computer. Two weeks passed and there was still no contact from Repaircare so once again I telephoned their customer services and again spoke to a female, querying the situation of the missing parts. On this occasion the background noise sounded as though their office was having a party and it was difficult to hear what was said but the female told me to hold on the line and was gone for nearly five minutes until telling me that parts were still awaited and that we would be contacted when they arrived. On Friday 3rd July, I phoned them again and this time spoke to a male operator who was unable to tell me of the current situation but who said he would check their store after the weekend ( apparently store staff didn't work weekends) and let me know the following week. I suggested I could be contacted by e-mail as they had my Internet address but the man said there was nothing entered on their computer to that effect. The best part of a week passed without any further news so on Thursday,9th July, I phoned again and this time was told (what appears familiar from an earlier review) that a part had been delivered but was damaged and it would be another five to seven days before it would be received from the manufacturer. Nothing further was heard until I made yet another call to customer services today,Tuesday, 21st July, eight weeks after my initial call. This time I was told that the drum and parts had arrived and that I should contact the engineers section to arrange a fitting date. Thinking that at last my mother would soon have her machine up and running,I phoned the engineers dept.,and spoke to a female who was unable to sort anything out for me via the computer as it had 'crashed' and asked me to hold on while she did a manual check for availability. After a few minutes she returned and said that they couldn't do anything until the machine was pulled out of the room. I asked if she meant the machine to be pulled away from the wall which I informed her the engineer must have done when the first repair was made. She repeated that the machine should be manually moved completely out of the room in which it is situated as that room is too small to carry out a repair. Granted the kitchen is small and forms part of a one bedroom chalet type bungalow with a combined lounge diner but if the engineer was able to effect the initial repair I could see no reason why this repair could not be done. In addition there was nowhere other the machine could go and did they really think a 96 yr old woman was able to move a washing machine. The woman was adamant that no repair would be made until the machine was moved. I then queried if it was policy from their company that every house they went to ,they would expect the occupant to do the heavy lifting regardless of age and was this not part of the job when engineers called. The woman had no answer and would only repeat that the machine must be moved. I emphasised how dissatisfied I was with their so called service and asked to be put through to their complaints department only to be told that was her ! Service from Repaircare is abysmal and I certainly would not recommend to anybody. Apart from the fact that it does not say a lot for White Knight products if their life is little longer than a year, by using a company such as Repaircare does their name no good whatsoever . Perhaps they could do with a name change....can I suggest 'Repair don't Care'”

Posted 8 years ago

“Very bad experience!!!!!!!!!! DO NOT RECOMMEND THIS TYPE OF COMPANY!!!!!!! After contacting them every day in the week to find out when the broken part will arrive, no information with approx estimate given. We have decided to cancel it because we did not have a clue when the spare part will arrive and we could not be without washing machine any longer. They have on web site NO FIX NO FEE!!!! Ha ha ha big joke!!!!! They have charge us 45,- and they have not fix anything!!!!!!!!! When we asked them what part they ordered, we found out that it is main part, the most expensive part in the washing machine and that was the reason they have been taking looong time to order and deliver that part!!!!!! Will never use this kind of company again. And do not recommend to anyone to use it!!!!!!!!!!!!!!!!!!!!!! ?”

Posted 9 years ago

“I was given Wednesday 21st Jan for an engineer to repair my whirlpool fridgefreezer. This was confirmed by a text. I took a day off work. No one came & no one contacted me. At 5.45 I rang repaircare to find out what was going on. I was told that I should ring back after 6pm as engineers were out working. I rang again at 6.30 & was told engineers can't be contacted after 6 as they finish work at6pm. I was told to ring back in the morning. I rang another company instead who gave me an am slot, came on time. Repaircare have made no attempt to explain or apologise. My job no was 03CCVV”

Posted 9 years ago

“Do NOT use this company. They ripped me off. 'No Fix no fee' does not mean what it says. The engineer left saying he would order a part and would call me within two days and be back the following week. When I didn't get a call I rang them. Eventually after running up a big bill calling them from my mobile I was told it couldn't be repaired and I had been charged £45 call out fee. I will be contacting trading standards and suggest in the meantime you do not pay them any money. They do not deserve to be in business.”

Posted 9 years ago

“Avoid this company! They were due to fix my appliance this morning and phoned with no warning to say they couldn't send an engineer due to unforseen circumstances. I call the centre, explain that we have a contract and that they need to honour it. I also explain that I have taken a day off work and that costs are associated with this. They say the best they can do is next week! I explain that, as THEY have breached contract I am due a full refund and some compensation for being out-of-pocket. They say, 'tough' - they will get my money back to me (in 3 days) and if I want to pursue them for out-of-pocket costs through the courts then so be it. Absolutely no attempt to reach a sensible settlement. So, avoid them - you have been warned!”

Posted 9 years ago

“We booked a repair for our washer drier and paid our fixed cost of £129.00. There would be a wait of 4 days which we thought was quite acceptable. The repair man came on the day booked, a Thursday, and identified the problem and advised that the machine required a couple of parts, a sensor and harness. These would be ordered by the admin girls. After hearing nothing for a few days, I phoned on the following Tuesday for an update, and spoke to 3 ladies, Sinnita, Dee and Eileen. I had different stories; the engineer was to order it, it could take 28 days, not in the Uk, and it had been ordered!! I asked to speak to the manager who advised he would investigate and come back to me, he never did. Now the part that was required was available in the Uk from AEG, I offered to buy this myself, I just needed to get the go ahead, but it never came. On the Weds I asked for another update, it had been ordered and was to come from Germany, great news, next day delivery. I called again, and the following Monday was told that it was with DHL, but lost. Enough was enough, Eileen tried her hardest but that was it, I requested a full refund and got it a few days later. Would I use this company again? What do you think?”

Posted 4 months ago

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Repaircare is rated 1.5 based on 226 reviews