“Absolutely dreadful service. Left me stranded on a busy motorway for over an hour, although quick to take £40 excess over the phone in dangerous situation then relayed me to nearest services. Waited there for another 5 hours with texts telling me of delays then no contact whatsoever. I called them again after nobody turned up to be cut off after waiting ages. Eventually got relayed to garage (only 110 miles away) 9 hours after initial breakdown. So much for being a single female pensioner with a heart condition. RMC not interested in my complaint at all - they responded with several inaccuracies which I had to correct, only for them to pass on meaningless apologies. Needless to say their very untimely reminder to renew my subscription will not be taken up!! Will never use them again.”
“Absolutely appalled at the experience of dealing with this company. Other reviews say you get what you pay for and its true. Lots of hidden costs and get outs with these. Paid for top cover but when my daughter broke down they charged her an extra £200 to move the car on special truck (its only a fiat 500) and then wanted another £110 to take it to a garage because they were all closed. Whats the point of recovering it to home and then leaving it there ? The the recovery agent lost the car key at a cost of £100. So i could be over £400 down using this company”
“I called them last Friday when my car broke down and I was unable to drive it. After 40 minutes of listening to "stay on the line, we will answer your call", I put the phone down. I realise that it was a bank holiday weekend, but surely answer the phone in the first instance, and advise that they will will call when they're able to to get the ball rolling.
They weren't there when I needed them, therfore the money spent on cover proved to be completely wasted. Thankfully, a family member was able to tow me.
I would not recommend this company.”
“Steer clear. Phoned them to report my husband’s car had broken down and they were so unhelpful. He previously had another car so when I explained that he had changed it, I was told that they couldn’t help me. Had all the proof needed but they refused. Going back to Greenflag, they’re worth the extra money. Definitely won’t be recommending these jokers”
“Stuck on the side of the M62 & had to climb back over the barrier to make a further payment as my "type" of breakdown was not covered under my policy.
Cannot locate the wording in the policy to this day where I must pay additional fees if my breakdown isn't as specific as the "clutch" but unfortunately I'm not a mechanic so I couldn't diagnose the fault so was forced to pay to be safe from 4 lanes of traffic.
Please avoid - lots of very specific T&C's. If you are on a motorway at a weekend you will end up paying extra to get to an open garage & onward journey is only "contribution" to hotel or taxi but no amount is specified.
Trust Pilot Reviews that led me to purchase unfortunately are based on ease of purchase - not performance of recovery.”
“agoScam artists. I missed the emails saying that my policy was about to renew and subsequently missed the cooling off period by 2 weeks. I was charged for the whole year for something I don't need. They refused to refund me for the 11 months I don't need.
No text message reminders, because that would mean more people would cancel and this would hurt the companies profits. No option when signing up to just to join for 1 year and not for automatic renewals. Very dishonest business practices. Avoid.”
“Stay away from this outfit l have been with them for a number without having to call them on the one occasion they were needed they were a complete waste of space .I broke down at 1 pm on a very wet day and was informed that they would take 3 hours to get to me they arrived at 5.15 pm the people they sent with a breakdown truck couldn't do anything as their winck waste working said there would be another truck along in 30 minutes 2 hour's later still no truck repeatedly wrang the company each call involved a twenty to 30 minute waite to get through eventually they informed me that a breakdown truck would be coming out at 11pm 10 hour's after calling them out I told them not to bother and took a taxi home vehicle was eventually recovered at 1 clock the next customer service did not consider a problem be warned with this company”
“Pathetic company left me stranded halfway to my destination and only willing to take me to Basingstoke to pick up a hire car in the opposite direction to where I was going!!!! I had to paid £300 to another company to get us home- AVOID.AVOID.AVOID. pay more get a decent reliable breakdown company.”
“Avoid!!
First call out wasn’t needed in the end as I fixed the problem myself. Paid extra as hadn’t realised there was a £40 access.
Unrelated second call out was denied unless I paid £40!
Don’t take this cover as they’ll find anyway not to come out to you!”
“Laughable company. Please learn from my mistake.
Never called them in two years, so thankful for that. Had a puncture yesterday, managed to limp the car home and called first thing this morning to be told that in order for them to attend/assist, I either had to have a spare tyre or a puncture repair kit. My car manufacturer stopped with spare tyres years ago, opting instead for run flats. And as for a puncture repair kit, surely this would negate the need for a call out service for this issue?!
Call me cynical, but I'm not entirely sure how this company is rated so highly. It appears that I made a mistake by using a smaller company that is really looking to avoid helping at all costs.
Thanks Rescuemycar - policy will be cancelled today with AA or RAC benefitting.”
“Rescue my car.com are the worst service you could ever experience
We were covered for 2 years with no breakdowns
The first time we needed them they refused collect us left us stranded 2 hours from home at midnight eventually had to pay £400 for a company to come and recover our car and they only refunded a set amount
We paid for the full cover personal and car return home and got nothing
I would never recommend this company to anyone
I complained and they said I had no grounds
Absolutely shambolic do NOT use
I would not even put 1 star if I had the option”
“After almost 2 years of years of cover my vehicle broke down approximately 85 miles from home. I had personal breakdown which is supposed to cover myself in any vehicle with passengers. After much communication and arguments with rescue my car regarding recovery and being told they would NOT recover any passengers I had in my vehicle (FAMILY), which was a young adult female and 2 very young children, I was advised that they should make their own way home as this company could not send any recovery breakdown company that can carry 4 people. (LOAD OF RUBBISH according to the breakdown driver). Anyway after 4hrs 30mins stuck on the A55 in North Wales in ridiculous heat I was eventually recovered on my own with my vehicle and taken home. Anyway I had to make arrangements for another family member to travel to my breakdown location to collect my family and transport them home. Totalling a round trip of around 170miles at my expense. Oh but I was rudely told on the phone that if I wasn't happy with the service I had received I could always find another breakdown company and also to lodge a complaint. Well with the attitude I have already received I really don't see the point. Anyway. Less waffling my advice DO NOT USE THIS RIDICULOUS COMPANY FOR BREAKDOWN ASSISTANCE UNLESS YOU WANT A LOW QUALITY EXPERIENCE”
“The proof of the pudding is in the eating, or so they say!
After looking at Trustpilot reviews and assessing the feedback against the AA, RAC, and Green Flag, I chose to go with Rescuemycar.com.
Unfortunately, I suffered a breakdown, and that's where the issues started! In summary, where the long-winded version would last as long as the recovery took!
- Inaccurate communication from the initial representative.
- No breakdown assistance, if you want local assistance you need to identify an appropriate garage yourself.
- Failure to offer relay to the original destination
- Inability to recover driver and car, where the car had to go to storage for onward relay over 3 days.
- Recovered the vehicle to storage, but would not provide any authorisation to transport driver to pick up alternative transport (despite earlier agreement)
- Failed to advise on vehicle movements over the period, which resulted in a number of Tracker alerts (despite agreeing to keep informed)
- Reassurance that the vehicle was safe in Walsall when in fact the vehicle was 170 miles away!
Yes, you can save some money going with this company, but do not set the expectations too high if you actually need to call them for assistance.
Woeful service, I have now decided to bin the cover and go with the AA instead.”
“Do not buy breakdown cover with rescue my car until you have read my review. For about 6 years I have been a loyal customer mainly because of the price and me thinking national recovery means national recovery when it does NOT!
On Saturday 7th of may 2022 at around 19:15 I broke down in Lancashire around 240 miles away from my home in surrey. I had a coolant leak and was certain this would not be fixed at the road side as it was a big leak.
As I had national recovery, I thought I had nothing to worry about and I would get recovered home if it was not possible to fix at the roadside, But I had this wrong and that's when my problems started with this firm.
I called rescue my car explained the situation, Rachel told me that even though I have national recovery it doesn't work like that, I was told that someone would attend and if it can't be fixed which I was certain it couldn't then it would only be recovered within 10 miles to the nearest garage and if it can't be fixed within 24 hours of a working day only then they may recover me home. It was Saturday evening with no garages open Sunday garages were closed and I would have to wait till Monday to be seen and that's when the 24 hours would start. I would have to pay for hotel out of my own pocket for the next 3 nights and only then they may recover me if the garage cannot fix it in 24 hours of the working day. After speaking to Rachel I spoke with a senior member of staff who was James. They couldn't careless off my situation even though I had purchased the top product they sold. I was in the middle off no where they were not willing to send a recovery driver unless I could tell them which garage within 10 miles I could go to. Me being unfamiliar with the area I was told to get off the phone and do a search of garages within 10 miles otherwise they will not send anyone to me, if I cannot name a garage close by I did ask for someone to be sent while I search online and then I could tell the driver but they said this is not possible.
Just because the price is cheap it's actually one of the most expensive breakdown covers if you have to make a claim, taking into account no national recovery is offered even though you pay for it and you will have to take it to a garage within 10 miles only and then pay for a hotel out of your own pocket, while parts are sourced and garages can check issues. I'm now with a very well known breakdown company yes it's slightly expensive but they recovered me all the way home no questions asked and had other benefits.
I guess you pay peanuts and you get monkeys.
Do Not purchase breakdown cover with this company you will regret it if you breakdown. Call handlers were unhelpful and made it clear they didn't care about my situation. I will never use this company ever again!
CHECK OTHER GOOGLE REVIEWS!”
“Do not use this company!, disgraceful service. Broke down half ten at night got a txt “can’t seem to get a driver”. Then a phone call telling me I had two options. I could either wait until 7 or later the following morning or could arrange my own recovery n they would reimburse me!!. Angry was an understatement these scroats left me having to get my niece to come n pick me up at idiot o clock! N all this after they took money off my card during the call so I could get recovered!!.”
“Not Fit For Purpose.
I just wish I had read the reviews before buying this pseudo service. ..it really is that bad.
I had ball joint failure and I was blocking the highway.
Oddly enough the telephone number is not a freephone number which peaked my attention immediately on breakdown. Of course you end up jumping through hoops dealing with a phone robot...press number one etc. For heavens sake, you have broken down...pick up the phone in person.
I explained I was blocking the traffic to the point that even the police had to put on their emergency lights initially. The car could not be pushed....this was a priority recovery and I made it very clear.
I was anticipating getting recovered within an hour as Green Flag would and do predict.
It took four hours to get recovered.
Four hours of blocking the traffic with the constant threat of the police removing my car which would have led to the car being impounded.
This company should be closed down by the government. ..they really are that terrible.”
“Was informed by Jamie Brown that no longer has the vehicle at the time of renewal, my parents paid for it the year before but still took payment at renewal from their account 🙁 they contacted them and was told payment would be returned,lied still took payment. Stay well clear pay extra for a reputable company.👍”
“Worst company ever! We have national recovery cover with alternative travels for up to 7 passengers (This is what this compnay promised in the policy) . But when car broke down they resuced only the car (Waiting time is more than an hour). My family with two young kids were abandoned middle of the night asking to us find a way to get home. We were 60 miles away from home and had to pay for the taxi to get home. It doesn;t matter what cover/ policy you have bought from them, they won't provide the service according to their policy citing covid rules. What's the point buying a breakdown cover if company can't help the customer to get home? Won;t recommend this company for anyone. Spend little extra and buy a cover from reputed company. Don;t spend your money on scammers like this. I wish If I can give Zero star. You don;t worth at least one star.”
