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Reservations.com Reviews

1.1 Rating 136 Reviews

1 %

of reviewers recommend Reservations.com

Company Reviews

1.1

Based on 136 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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Reservations.com 1 star review on 23rd November 2023

Karpetis Dimitris

Reservations.com 1 star review on 8th May 2021

Reservations.com 1 star review on 8th May 2021

Reservations.com 1 star review on 8th May 2021

Reservations.com 1 star review on 8th May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hijacked my wife's browser booking at Mariotte. She thought it was a bargain. But undisclosed, they charged in USD for a reservation made in Canada for a Canadian hotel. They also charged a $20 USD charge she was not expecting. The charge shows up as Expedia which is a company I have long since blocked on our router...”

Posted 2 years ago

“Looks like we all had the same experience. When I see "Free Cancellations" that's what I expect! Marriott cancelled with no fee. Reservations.com charged me $19.99. BUYER BEWARE! Check the website url BEFORE you book. I thought I was in the Marriott website. I booked the Marriott directly and it was ONE HUNDRED DOLLARS LESS on a ONE NIGHT STAY!!! Marriott charged $233, Reservations.com charged me 333!”

Posted 2 years ago

“They hijack you from the hotel website and not knowing they book you they charged us $165 for we don’t know and $19.99 for the reservation. They do this to everyone SO NOT USE THEM!!!!!!! I’m emailing them every day to find out what the $166 is for still no explanation after almost a month !!!!!!!”

Posted 2 years ago

“Until you checkout, reservations.com does not disclose that they have a nonrefundable service fee of 19.99. Plus a transaction fee. And if you don’t read carefully at that point, you don’t realize it’s non-refundable until you try to cancel. Then they throw a scam of discounts for future bookins at you. Even printing the alternative of cancelling in tiny dark letters and their OFFEr in big bright letters. Horrible. They do not reveal the total amount in terms of state and local taxes as well until you have entered all your card information. the charges show up inder three different names on your credit card bill. Beware. They are doing nothing that any of the regular travel sites do but they are scamming the customer in the checkout line. They are not in the service business. Use orbitz, Booking.com, travelocity instead.”

Posted 2 years ago

“THIS A TOTAL SCAM. First off, I am in the US and the Hotel is in the same state as mine NJ. I went to the Hotel to make the reservation and somehow, I've got redirected to this useless site RESERVATIONS.COM When I've got the bill, they claimed the charges were made in British pound sterling (GBP) and because of the currency change had charged me my bill went up really high. Second, the bill I received from them clearly stated included room rate, taxes, and a service fee. Later, I received another charge claimed to be a "service fee" also in British pound sterling (GBP) and converted into dollars was really high (~$28.33). Initially I called the hotel to question these charges because I used their Web site, and they told me the reservations came from reservations.com. I called reservations.com and after a long wait and explanation they suggested I email my card receipt and their confirmation receipt which had the breakdown of the initial charges. I emailed all my information as requested and until now no one from reservations.com are willing to take ownership of this case. When I called back and asked to escalate this to their supervisor, they told me they are too busy helping "other customers" and cannot help me. After they hung up on me twice, one of their agents suggested I follow up via email again and hung up on me. RESERVATIONS.COM SHOULD NOT BE ON BUSINESS AND THE BBB SHOULD TAKE THEM DOWN. I will report them to the BBB. AVOID these SCAMMERS. Angel.”

Posted 2 years ago

“got a jury duty notice in error. Booked a room for the night before since it was 3.5 hours away. Called them to let them know that the message was an error and they refused to refund anything. They said it was policy and non refundable since it was the day of check in. I will never use this site again if they give a free stay and 5 million dollars. I hope they all choke on their words. They are all crooks.”

Posted 2 years ago

“The worst. Same as everyone else. I thought I was at the hotels site. Then realized I wasn’t- but it’s as too late. They did refund me - however I saw a $19.99 fee. When I called the company and my cc they said that it was a non refundable fee and refused to reimburse me. Super scam. We gotta be careful with these 3rd party sites.”

Posted 2 years ago

“I thought I was on the Hotel site didn't know that they took over it and when I saw the enormous charges to my account I immediately contacted them to be on hold for 35 minutes, they said I could not get a refund nor cancel .They are a complete scam. The BBB should put them out of business the fees are way over the top and they can't even tell you what they were for!!! Never again will. I use them for anything.!!!!”

Posted 2 years ago

“They refused to modify my reservation by one day. I requested that it be moved one day earlier for both check in and check out. They wanted to changed me the full fee for the first reservation and charge the full fee for the altered date. What a rip off.”

Posted 2 years ago

“This site came up first when I googled the name of the hotel I wanted to stay at. They have designed it to look like a legitimate hotel’s site with a banner to “call for deals”. After an inordinate amount of time on the phone and complete prepayment my receipt had a $20 “service fee”. The hotel service manager said this was “unheard of” and reservations.com has refused to refund me. This is pretty clearly a scam and it’s hard to believe they are in business.”

Posted 2 years ago

“Tried to charge $19.99 as a "service" fee and almost $45 in "other" fees which far exceeded taxes. What's the point of using them if they charge you more than other websites or booking directly from a hotel?”

Posted 2 years ago

“They charged a hefty fee of $19.98 to book a reservation. Read the fine prints, there was no refund when I book 3 days prior to my arrival, even with valid reasons.”

Posted 2 years ago

“This site is a scam 150$ service fee canceled 10 min after called them 5 times for hours. Get refund less 150$ F^@# this site!!!! Bunch of crooks!!!!!”

Posted 2 years ago

“Total scam. They make their website look like the hotel site. Charged $19.99 fee even though they say a full refund.”

Posted 2 years ago

“You charged us an extra $150 for a night at the Westin Denver airport hotel and your email says it is non-refundable. When we went directly to the hotel, we got a night for $150 less.”

Posted 2 years ago

“Total and complete scam!!! DO NOT USE THIS SITE!!! Booked two rooms for two nights for visiting relatives April 27-29, 2021. Upon arrival at the hotel family members unable to check-in because my adult daughter did not have state issued ID card - out $508.61.”

Reservations.com 1 star review on 8th May 2021

Reservations.com 1 star review on 8th May 2021

Reservations.com 1 star review on 8th May 2021

Reservations.com 1 star review on 8th May 2021

Posted 2 years ago

“Total fraud! Wasted hours. Typed my state and ended up with right city name in wrong state, out $358 with no hotel room. They would not help at all just kept going in circles acting like they would help, but then would not. Do not use them!!!”

Posted 2 years ago

“Can I give a zero stars? This is a scam! We went through the process to book a room for $87 a night. It took two minutes to book and apparently there were 8 rooms at that rate. I was booking at 3 am on my iPhone. When I processed my card I was charged approx. $425.00 . When I called to ask what happened they said their rates were “subject to change “ . I wasn’t notified of the change at any point nor was I notified of the $20 service fee they add on top of it all. I was told that there was nothing they could do for me. I asked for a supervisor and was told it may take 2-4 minutes to transfer. 15 minutes later the same lady got on the line and said she would have to put in a request to have someone call me in 24hrs. You can’t legally charge someone something that they do not authorize. She claimed the rate change showed on the screen which it did not. Then she said maybe it didn’t show because I was booking on my phone. Who cares! You can’t do that. I’ve never used these guys before and never will again. Use Priceline or booking.com or cheap tickets.com. Use anything but this!”

Posted 2 years ago

“I made a reservation and tried to cancel in less than 24 hrs. Their agent said it’s non refundable. I was on hold for more than 15 minutes just to talk to a supervisor. I hang up and called again. Agent was very rude! Worst service ever 👎🏾”

Posted 2 years ago

“I made a reservation and was charged way more than expected. When I tried to cancel was told it was nonrefundable! Now I wonder if I even have a reservation?”

Posted 3 years ago

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Reservations.com is rated 1.1 based on 136 reviews