Returntoearn.co.uk Reviews

Name: Returntoearn.co.uk
Rating: 1.72

1.7 Rating 53 Reviews

8 %

of reviewers recommend Returntoearn.co.uk

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1.7

Based on 53 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email

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Phone:

08432896180

Email:

info@returntoearn.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had problems from the start but to only get £6 back when I gave so many decent mostly new clothes. Never using again.”

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Posted 6 years ago

“Still didn't receive any money yet ! It's now 3 weeks !”

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Posted 6 years ago

“Truly abysmal. Next to no communication, sack and cheque (when eventually received) had a different trading name on so it was not at all clear they were connected with return to earn at all. After waiting with no communication for weeks, I received £1.63 for over 20kgs of clothes, 90% of which had barely been worn and were in excellent condition. Have since failed to open a support ticket to query this as the site simply won't let me log in. I will just take my clothes to a charity shop next time (I haven't the heart to give my preferred charity the £1.63, which was my intention).”

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Posted 6 years ago

“I'm really disappointed with the service from this company....I sent a bag of really good clothes and shoes in 3,weeks ago and I'm still waiting for my payment ..I think this is unacceptable as I've heard absolutely nothing from them...I will never deal with these people again”

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Posted 6 years ago

“I sent a their bag back, which was almost full. It contained all good quality clothing and I received £6.87. absolute home. I will never be connected like this again. You should be ashamed of yourself es. I have since read hundreds of reviews the same.”

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Posted 6 years ago

“You haven't paid me. Waited over 2 weeks now. Please investigate for me. Tiffany lawlor. 1 evenlode road. Moreton In Marsh. Gloucestershire. Gl560ja”

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Posted 7 years ago

“absolute rubbish , would rather give it all to charity”

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Posted 10 years ago

Dear Mrs. Gibbs, We are somewhat concerned that you are dissatisfied with your Return to Earn experience. We were able to accept 100% of your clothing as it was of very good quality. You were paid in full for all of your items, 10.88kg which amounted to £6.52. We are constantly seeking to improve our service. If you could let us know, what specifically you were unhappy with, we would like to address it. Best Wishes, The Return to Earn Team

Posted 10 years ago

“i went to a lot of trouble washing drying and ironing the clothes. Some were hardly worn and from the higher end of the market (not designer) It was probably my fault but I could not believe how little I got for the clothes. I would have been better selling on Ebay or in fact just giving them to the Charity shop. Admin side of things good, but return in terms of cash pointless”

Helpful Report

Posted 10 years ago

Dear Ms. Francis, Thank you for your comments. We do understand that the value of second hand clothing is quite low. We purchase all clothing in bulk, with all items being treated as equal in value. The advantage of this is that customers may estimate their payment in advance and decide whether or not this service is suitable for their needs. You sent us 9.37kg of clothing, which means you could have received a maximum of £5.62 for your items. We had to reject one kg of clothing due to bobbling and staining as these photos document. Your payment after these items had been removed was £4.98. http://www.returntoearn.co.uk/crm/Image_Gen.php?imgpath=RejectedImage/152126/10033703&ordno=10033703 We would suggest that if customers wish to receive more money for individual items, eBay would be better for their needs. Best Wishes, The Return to Earn Team

Posted 10 years ago

“The money you get for large quantities of clothes is pitiful.”

Helpful Report

Posted 10 years ago

Dear Mrs. Peckham, We are sorry that you did not find your payment to be satisfactory. Unfortunately the value of second hand clothing is quite low. We pay our customers 60p per kilo and we are also running a promotional rate for our Facebook fans, which allows customers to be paid at a rate of 70p per kilo. We would recommend that all customers weigh their clothing prior to collection to estimate how much they will be paid in advance. If you are not happy with this amount, then we would suggest using an alternate service. You sent 12.96kg to us which amounts to a payment of £7.78. We had to reject several items, due to staining and wear as these photos document. These items were disqualified from payment, so that your total amounted to £7.00. http://www.returntoearn.co.uk/crm/Image_Gen.php?imgpath=RejectedImage/151492/10032925&ordno=10032925 Thank you for your comments. We appreciate you taking the time to review your experience. The Return to Earn Team

Posted 10 years ago

“Crap”

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Posted 10 years ago

“This firm`s integrity is non existent. Having sent back a full blue bag of very good quality clothing, some of which had never been worn and still had labels attached, I was sent only £2.50. There was no negotiation of whether or not I would prefer the items to be returned to me, or which items had been considered substandard. I had made sure that all used items were clean, dry and neatly packed in accordance with the rules. I would advise you not to believe this firm`s promises. I certainly will not be sending any more clothing to them.”

Helpful Report

Posted 10 years ago

Dear Ms. Roberts, I am sorry that you have not found our service to be satisfactory. I wanted to investigate this matter further to ascertain where the discrepancy had taken place. I can see that you placed several orders with us last year. We accepted 100% and 79% of the clothing in your first two orders, for which you were paid £11 and £7.22 respectively. Unfortunately in your last order with us, the clothing was of poor quality. Much of it was damaged and stained and we could only accept 41% of these items. I have included a link the photos of your rejected items so that you may see why they were unsuitable. We do always provide photo documentation, when we reject clothing so that our customers may have a transparent understanding of the process. http://www.returntoearn.co.uk/crm/Image_Gen.php?imgpath=RejectedImage/153748/10039513&ordno=10039513 Unfortunately we cannot return items once they have been sent to us. We do make this clear on our website and in the Terms and Conditions, to which you agreed when you registered with us. As soon as the bags arrive on site, they are processed to ensure customers are paid within 1-2 days. The items in a bag are sorted into their relevant categories ie. Men’s, women’s, recycling etc. The items are not stored in the individual bags in which they arrived. As such it is impossible to recover all the items in a bag and return them. This is why nothing is returned, once it has been processed. We do appreciate your comments. We are constantly striving to improve customer satisfaction. Perhaps we can make it more explicit that items cannot be returned to our customers. Thank you for taking the time to leave a review. Best wishes, The Return to Earn Team

Posted 10 years ago

“Felt utterly ripped off. Would never use this service again!”

Helpful Report

Posted 10 years ago

Dear Ms. Hayes, I am sorry to hear you were dissatisfied with your Return to Earn experience. From our records I can see that we accepted 93% of the clothing you sent to us and you received £8.43 in return. We rejected just under one kilogram of clothing because several items did not meet our purchase criteria. I have included a link the photos of these items so that you may see why they were unsuitable. http://www.returntoearn.co.uk/crm/Image_Gen.php?imgpath=RejectedImage/154180/10036162&ordno=10036162 If you would be so kind as to let us know why you were disappointed, we can investigate the matter for you. We are constantly striving to improve customer satisfaction and we would really appreciate your comments. Best Wishes, The Return to Earn Team

Posted 10 years ago

“Disappointed to earn nothing despite filling a bag full of clothes, shoes & accessories. I was almost certain it was at least 10Kg. Lesson learn't. Weigh the bag before ringing for a collection and read the Terms & Conditions.”

Helpful Report

Posted 10 years ago

Dear Ms. Reynolds, Thank you for taking the time to review your experience with Return to Earn. I am sorry to hear that you did not receive payment for your bag and as a result were disappointed with the service. I would like to explain why we cannot pay for bags weighing less than 10kg. Transporting the clothing is quite an expensive process. In fact the costs associated with transporting the items, can quickly outweigh the value of second hand clothing, which is quite low to begin with. If we do not receive at least 10kg of clothing, we actually experience a loss on our end. If we were to pay for all underweight bags, this loss would become significant and we could not operate. We do try to make the 10kg minimum as clear as possible to customers. It is listed on our website, in the letter which is sent with the bag and once more when the collection is scheduled online. We would advise all customers to weigh their bags prior to collection to ensure it meets this threshold. We will certainly take your comments on board and try to make it even clearer to customers that we impose a weight requirement. I think we can definitely considering amending our website so that all customers are advised to weigh their bags prior to collection. Best Wishes, The Return to Earn Team

Posted 10 years ago

Returntoearn.co.uk is rated 1.7 based on 53 reviews