“Difficult to get to the bottom of issues and Revolut are acting irresponsibly with customers. I do like the app and the principles of making money handling easier and more responsive.
I have had a significant issue however which Revolut have been very unhelpful with. They claim fee free top ups using a variety of payment methods and encourage people to use credit cards and apple/google pay.
I chose to top up my account using a credit card purchase through Google Pay as Revolut assure there will be no fees. On reviewing my credit card statements I saw my deposits had led to fees and interest. Revolut are taking cash advances from credit cards (like a cash withdrawal which nearly always attracts fees) rather than charging as purchases.
My bank say they have no control over how this money is requested from them i.e. why a cash advance rather than a purchase. I then spoke to a Revolut agent who said they offer fee free top ups and the cash advance payment type is nothing to do with Revolut which directly contradicts what my bank has said.
I also see that the app accepts credit card top ups directly with no warning that these are cash advances which are rarely fee free.This may lead to significant financial issues customers and is irresponsible customer service.
I have been left in the middle with no clarity on what is going on and why. I have received quite clear communication from my bank that it is Revolut who decide to take cash advances from credit cards, rather than purchases --- this will clearly lead to fees for customers and should be made much clearer.
Be more open with your customers Revolut!”
“Opened a premium account with Revolut, mainly for easy trading and because of vault interests rates. Interest dropped from 1.35 to 0.80% within 2 months. Trading is buggy (graphs not up to date or showing false information), with huger delays, and is only good for playing, not for proper trading.
Then I was asked for evidence of revenue sources, which I provided immediately. 3 weeks later, account was blocked, the reason being "pending review of evidence provided". That was 2 days ago, I have been trying to get support from revolut since.
I am not sure how to put it, but my feeling is that I trusted an amateurish, careless business with quite a lot of money, which I cannot access (i.e. use or transfer) anymore. I would not want to be in an emergency situation and have to rely on revolute. My trust in this business is below zero.
I would advise everyone to only use revolut with money that is not going to be needed. Revolu give online banking a very bad name. If in any doubt, avoid.”
“Revolut will limit your account meaning that no money can be transferred in or out. No payments can be made. They will do this on even small sums of money eg 5000 pounds. So far I have been waiting over a day. But i read others waiting 6 days! It means you cannot transfer anything substantial sums into your account without huge disruption and no one to tell you when it will be approved. I will no longer use Revolut for large transactions. Its not worth the hassle. Moneycorp you can speak to an account manager at any time. On line chat service is a farce. No one has replied to my app requests.”
