Rieker Shoes Reviews

"have been buying Rieker shoes for YEARS. I sang their praises for the quality, design, comfort. I just bought a pair and was shocked and dismayed to see damage on my brand new red shoes after wearing TWO DAYS of just walking around. There are huge scuff marks on the toe and inner heal where the color is GONE. These shoes are ruined. Rather than being dyed material, it seems that the color was just spray painted on! This is NOT the level of quality that I have come to expect from Rieker and that I rave about. These shoes aren't worth the $89 I spent for them! This quality is what I expect of cheap shoes that cost less than half of what I paid. This quality is akin to something from a Dollar Store.\r\nWrote the company. Received this condescending, smug response:\r\n\r\n\"Thank you for contacting Rieker.\r\n\r\nWe are sorry you are experiencing an issue with your Rieker shoes; this is certainly not the usual \u2018Rieker customer experience\u2019. We endeavor to produce excellent quality shoes that our customers will enjoy wearing for some time.\r\n\r\nWe must point out that your legal purchase contract is with the retailer from whom the goods were purchased. This being the case, the retailer from whom you purchased the goods should be your point of contact. We are only able to assist with purchases made directly through us on our website in the USA. Unfortunately, we are unable to assist with purchases made through a retailer in a different country.\r\n\r\nPlease may I respectfully ask that you contact the retailer. \r\n\r\nI hope this information helps you with the situation. Thank you, \r\n\r\nTodd Reinhard \r\nCustomer Service \r\nRieker Shoe Corp \r\n299 Rio Drive \r\nOrlando, FL 32810"

"have been buying Rieker shoes for YEARS. I sang their praises for the quality, design, comfort. I just bought a pair and was shocked and dismayed to see damage on my brand new red shoes after wearing TWO DAYS of just walking around. There are huge scuff marks on the toe and inner heal where the color is GONE. These shoes are ruined. Rather than being dyed material, it seems that the color was just spray painted on! This is NOT the level of quality that I have come to expect from Rieker and that I rave about. These shoes aren't worth the $89 I spent for them! This quality is what I expect of cheap shoes that cost less than half of what I paid. This quality is akin to something from a Dollar Store.\r\nWrote the company. Received this condescending, smug response:\r\n\r\n\"Thank you for contacting Rieker.\r\n\r\nWe are sorry you are experiencing an issue with your Rieker shoes; this is certainly not the usual \u2018Rieker customer experience\u2019. We endeavor to produce excellent quality shoes that our customers will enjoy wearing for some time.\r\n\r\nWe must point out that your legal purchase contract is with the retailer from whom the goods were purchased. This being the case, the retailer from whom you purchased the goods should be your point of contact. We are only able to assist with purchases made directly through us on our website in the USA. Unfortunately, we are unable to assist with purchases made through a retailer in a different country.\r\n\r\nPlease may I respectfully ask that you contact the retailer. \r\n\r\nI hope this information helps you with the situation. Thank you, \r\n\r\nTodd Reinhard \r\nCustomer Service \r\nRieker Shoe Corp \r\n299 Rio Drive \r\nOrlando, FL 32810"

"I have been buying Rieker shoes for YEARS. I sang their praises for the quality, design, comfort. I just bought a pair and was shocked and dismayed to see damage on my brand new red shoes after wearing TWO DAYS of just walking around. There are huge scuff marks on the toe and inner heal where the color is GONE. These shoes are ruined. Rather than being dyed material, it seems that the color was just spray painted on! This is NOT the level of quality that I have come to expect from Rieker and that I rave about. These shoes aren't worth the $89 I spent for them! This quality is what I expect of cheap shoes that cost less than half of what I paid. This quality is akin to a Walmart purchase."

"I have been buying Rieker shoes for YEARS. I sang their praises for the quality, design, comfort. I just bought a pair and was shocked and dismayed to see damage on my brand new red shoes after wearing TWO DAYS of just walking around. There are huge scuff marks on the toe and inner heal where the color is GONE. These shoes are ruined. Rather than being dyed material, it seems that the color was just spray painted on! This is NOT the level of quality that I have come to expect from Rieker and that I rave about. These shoes aren't worth the $89 I spent for them! This quality is what I expect of cheap shoes that cost less than half of what I paid. This quality is akin to a Walmart purchase."

"A pair of supposedly high-quality shoes manufactured by Rieker and that I purchased while on a visit to Germany, resulted in the top part of the shoes to peel off after a handful of uses and in just under 6 weeks from purchase. Rieker is refusing to address the issue or extend any support and is absolving itself entirely from any responsibility, on the basis that I have not purchased the shoes online directly from them!!! Despite informing them that retailing partner concerned is not being responsive, Rieker's shameless reply: \"We definitely have no means of dealing with end customer complaints!!\" SHOCKINGLY POOR QUALITY OF PRODUCT & EQUALLY ABYSMAL CUSTOMER SERVICE."

"A pair of supposedly high-quality shoes manufactured by Rieker and that I purchased while on a visit to Germany, resulted in the top part of the shoes to peel off after a handful of uses and in just under 6 weeks from purchase. Rieker is refusing to address the issue or extend any support and is absolving itself entirely from any responsibility, on the basis that I have not purchased the shoes online directly from them!!! Despite informing them that retailing partner concerned is not being responsive, Rieker's shameless reply: \"We definitely have no means of dealing with end customer complaints!!\" SHOCKINGLY POOR QUALITY OF PRODUCT & EQUALLY ABYSMAL CUSTOMER SERVICE."

"Very poor quality winter boots, yet very expensive. Beautiful looking boots fell apart after one winter of infrequent use. Leather (or fake leather) ripped & separated from soles."