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RIFT Tax Refunds Reviews

4.4 Rating 727 Reviews

84 %

of reviewers recommend RIFT Tax Refunds

Company Reviews

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Phone:

01233628648

Email:

info@riftrefunds.co.uk

Location:

Rift Ltd. 200 Eureka Park, Upper Pemberton, Kennington,
Ashford
TN25 4AZ

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A lot of problems during my experience with this accountant. Poor comunication: sometimes I waited weeks for an answer or I have being totally ignored. Also if some task are included on the contract I had with them they asked for extra money. Be always sure you red and understand the contract because they try shameless to ask for extra, always. They ignored mi instructions (change the address from RIFT office to my house) to keep the control of communication also after I ended with them and then they lost a letter from HMRC and left me on troubles. The quotation they give me for tax return (I am not trading at all on the last year) and close my LTD was £500. They are a waste of time and money. 04/06/18 I have been contacted from Rift to discuss the communication problem we had and they are trying to sort out all the outstanding items. I appreciated that.”

Posted 5 years ago

Thank you for making us aware you have been unhappy Valerio and we are sorry for the lack of communication you have experienced. Our packages are detailed on our website, we do not have any hidden fees. Our Business Accounts team will get in touch with you soon to discuss your concerns and your individual circumstances in more detail.

Posted 5 years ago

“Never know it take so long to do anything or get answers”

Posted 7 years ago

Thank you for your comment. Please call us on 01233 628648 so we can discuss this further.

Posted 7 years ago

“I think that rift couldn't of been any better or easier!!”

Posted 8 years ago

Hi Bobby, thanks for your feedback we're blushing!

Posted 8 years ago

“Used RIFT for the past 2 years, now using them again for my 3rd. I've got an extra £800 each year back into my pocket... very simple and easy to do!”

Posted 6 years ago

That's great to hear, thanks for the fantastic review George! We look forward to claiming for you again.

Posted 6 years ago

“I got text back that I didn't no I could get”

Posted 6 years ago

Hi Stephen, thanks for the review, glad we could help.

Posted 6 years ago

“I’ve used rift three years in a row now. I am more than happy with there service. Their very helpful in the office and always make it easy. I have and will continue to recommend rift to everyone”

Posted 6 years ago

Thank you for you nice review Steven! We're happy to help :) Don't forget about our referral scheme, if you know anyone that can claim and send them to us you can get £50 per person! Feel free to contact us for more details.

Posted 6 years ago

“I didn't realise that I would be able to claim, until I spoke to you about it.”

Posted 6 years ago

Great to hear and make sure you let friends and colleagues know, as we have a great referral scheme.

Posted 6 years ago

“You are verry verry good. Tank you”

Posted 6 years ago

Thank you for the 5 stars and make sure you come back next year.

Posted 6 years ago

“Everything was quick and easy, also explained clearly what was needed so no fuss at all.”

Posted 6 years ago

Thank you for taking the time to review us, make sure you check if there is another claim next year.

Posted 6 years ago

“Service was OK not brilliant.”

Posted 6 years ago

Thanks for the feedback Daryn, I will sent a personal email to see if you would be happy to discuss this further.

Posted 6 years ago

“Nothing wrong with the experience so to speak, however feeling slightly ripped off as colleagues have just informed me of an alternative company which would have cost me a £90 flat rate in comparison to the £600+ commission that rift have deducted. Won't be using again.”

Posted 6 years ago

Thank you for the feedback Stephen, our fee is based on many factors from the service we provide, the after care once the claim complete and the RIFT Guarantee, we also open evenings and Saturday Mornings. If ever you change your mind then give us a call.

Posted 6 years ago

“They got me what I was owed very helpful and good service”

Posted 6 years ago

Great Scott, make sure you try us again next year to see if you are entitled to claim.

Posted 6 years ago

“Adele Patrick has been excellent to deal with and is a credit to your company I have found Adele extremely professional and a great communicator, always going above and beyond to ensure a positive outcome.”

Posted 6 years ago

Such a lovely comment and this has been feedback to my colleague. thank you

Posted 6 years ago

“Phone Service was good but the constant contact with the same message was poor and the length of time to get settled was a disappointment”

Posted 6 years ago

Thank you for your feedback Steven, we really do value what our clients think and look to see if there are improvements that can be made.

Posted 6 years ago

“The personell I was dealing with were very helpful”

Posted 7 years ago

So nice to hear, thank you for the 5 stars mark

Posted 6 years ago

“Was very dissapointed with refund received , hence new accountant next year”

Posted 7 years ago

Hi Peter, thank you for your review. I am sorry you are unhappy with the refund received. We can only claim what you are entitled to on the information you provide to us. Our standard fee is £245 + VAT or our fee for our Rift Rapid Refund service is £345 + VAT. Please call 01233 628648 if you wish to discuss this further.

Posted 7 years ago

“Excellent service from Jamie. They made sure I was kept aware with what was happening and the whole process has been easy and hassle free. Thanks!”

Posted 7 years ago

Thank you for this feedback Jon, I will pass your comments onto Jamie, he will be really pleased.

Posted 7 years ago

“Took to much of the rebate!! Ridiculous”

Posted 7 years ago

Hi Damian, thank you for your feedback. We are clear on what our fees are at the beginning of the claim process and at the end. I hope there were no service failings you experienced and I am more than happy to discuss this further. Please call or email if you prefer. Regards Sarah

Posted 7 years ago

“Haven't heard from you haven't received any money”

Posted 7 years ago

Thanks Richard, I understand you have now spoken with my colleague and I am so sorry for the delay. He will be in touch with any further news for you.

Posted 7 years ago

“Good service”

Posted 7 years ago

Thanks for your feedback Simon, make sure you provide your info again from April 6th.

Posted 7 years ago

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RIFT Tax Refunds is rated 4.4 based on 727 reviews