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RIFT Tax Refunds Reviews

4.4 Rating 727 Reviews

84 %

of reviewers recommend RIFT Tax Refunds

Company Reviews

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Phone:

01233628648

Email:

info@riftrefunds.co.uk

Location:

Rift Ltd. 200 Eureka Park, Upper Pemberton, Kennington,
Ashford
TN25 4AZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Four months down the line and still no sign of a refund, still processing at HMRC. On HMRC site it says expect a reply 2 months ago!!! Not sure what is going on as I have to ring them for updates. Probably not Rifts fault hence 3 stars but I feel they could chase up and keep me informed better. Will probably use a different company next time.”

Posted 4 years ago

“Very friendly on the phone, however it’s a very long process and I found I was the one calling you to check in on how things were going, also I think the commission you take is extremely steep!”

Posted 6 years ago

Hi, thanks for the review. The length of time the process takes can vary, however we do advise that it takes on average 16 weeks from the point you first contact us. We also try to ensure that we are as thorough as possible to ensure that we only claim what you are entitled to which helps to prevent HMRC opening up enquiries that would delay a claim even further. Regarding our fee, unlike our companies this includes both our guarantee (ensuring that any money you receive is yours to keep), and our aftercare service (which means that if you have any issues with HMRC following a claim we will look into that for you). These are things which other companies will often charge extra for. If you do have any further questions then please don't hesitate to let us know.

Posted 6 years ago

“Always been happy with rift but on this one I felt abit rushed due to only a week and a half to sort payslips and p60 when on a tight and unplanned schedule.”

Posted 6 years ago

Hi Alan, sorry to hear that you thought that your claim was a bit rushed this time. I will send you a private message to look into this for you.

Posted 6 years ago

“Got my refund but could be quicker as friends used forces money and got the money back within 1-3 days”

Posted 6 years ago

Hi Corey, thanks for the review and feedback. We can't speak for other companies but at RIFT we do pride ourselves on our service and ensuring that we only claim everything you are entitled to in order to ensure that there is no misinformation on our behalf or repercussions once you receive your refund. If you have any further questions then feel free to give us a call on 01233 628648 and we will be happy to help.

Posted 6 years ago

“i received one of my tax refunds back i am still awaiting on the further refunds which has taken a lond while due to hmrc looking into my case further i do think the speed up of the posting process on both sides could be alot quicker”

Posted 6 years ago

Hi Jamie, I apologise for the long timescales, unfortunately as we're claiming back from HMRC it's their timescales we have to follow. I can see from your record that you have this refund now but if you need anything else, feel free to contact us.

Posted 6 years ago

“They sorted everything out for me and kept me up to date with everything that was happening.”

Posted 6 years ago

“Service was OK not brilliant.”

Posted 6 years ago

Thanks for the feedback Daryn, I will sent a personal email to see if you would be happy to discuss this further.

Posted 6 years ago

“Provided me with a tax refund I otherwise wouldn't of been able to complete on my end”

Posted 6 years ago

Thanks for taking the time to provide the feedback and the 4 stars. We look forward to seeing if we can help again.

Posted 6 years ago

“Got my refund by doing the majority of the leg work. They explained every thing I needed and sorted all the admin. Making it an easy process. However once they had my claim in hand they did slow down and I had to keep chasing them.”

Posted 6 years ago

Thank you for the feedback Nathaniel. We do need you to supply the information to be able to complete the claim and then we have to ask questions based on this, we need to make sure what we complete is as accurate as possible. I am sorry that you had to chase us, so I will make sure I feedback your comments.

Posted 6 years ago

“Phone Service was good but the constant contact with the same message was poor and the length of time to get settled was a disappointment”

Posted 6 years ago

Thank you for your feedback Steven, we really do value what our clients think and look to see if there are improvements that can be made.

Posted 6 years ago

“I'm pleased as I got a refund, however the company seem very unorganized as I had to give extra information to them several times as they didn't take all the information needed at once. They were also useless at making contact with me to get the missing information and it would be 3 weeks between my phone calls to them to find they couldn't proceed until they had the missing information they kept neesing.”

Posted 6 years ago

Thank you for your feedback and I am sorry you experienced these problems.

Posted 6 years ago

“I was happy I think taking 28% is a little to much though in my opinion. 20% is a lot more reasonable.”

Posted 6 years ago

Thanks for the feedback, we offer a great service, we work until 8.30pm and Saturdays Mornings to fit in with our clients and offer after care at no extra charge. We also have the RIFT Guarantee, so as long as you provide correct information to us and HMRC inquire into a claim, if it is our error, you do not have to repay a penny.

Posted 6 years ago

“Just a good service i thought”

Posted 6 years ago

That's what we like to hear. thank you

Posted 6 years ago

“It was an unexpected bonus”

Posted 6 years ago

Thanks Michael, make sure you provide your docs to see if we can claim again.

Posted 6 years ago

“Well I got a refund but then recommended my friend and never received £50 so very disappointed my number is 07496720426 if you want to rectify this!”

Posted 7 years ago

Hi David, thank you for your feedback. I will give you a call shortly to discuss this further

Posted 7 years ago

“Commission rate is very high”

Posted 7 years ago

Thanks for the 3 stars Enoch. Remember we offer a RIFT guarantee and the after care that goes into a claim

Posted 6 years ago

“Money that I would not have received if it was not for them”

Posted 7 years ago

Thanks for the stars and call us again in April to see if any further claim possible.

Posted 7 years ago

“Was a rather quick response”

Posted 7 years ago

Hope to be able to help you again next year.

Posted 7 years ago

“You understood the military environment and therefore what could be claimed. I note however you do not ask in this survey how you could improve??? Your fee's are very high but more importantly you very nearly lost me as a client as you kept chasing me for information by both letters and calls after only a few days after asking for it. Clearly I am the customer not yourselves and when I am ready to supply any information I shall do so in my own good time. This is clearly a trait of your Company as colleagues using your service have also mentioned it.”

Posted 7 years ago

Thank you for letting us know, some clients like to be reminded, some are happy to complete in their own time, make sure you let us know you do not want so much contact next time. We offer a great service for the fee at 28% for PAYE clients or £245 for CIS clients. Lots of things are included for the fee we offer, one of which is our RIFT Guarantee. We really do hope you return again next year.

Posted 7 years ago

“Wouldn't say happy? As my tax code was changed days before the pay was processeced , this resulting in me paying double tax this month and being underpaid by £600+”

Posted 7 years ago

Thanks for this feedback Christopher, my colleague has tried to contact you to give an explanation.

Posted 7 years ago

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RIFT Tax Refunds is rated 4.4 based on 727 reviews