“Awful customer service, I got a scale ring from them as a gift, it arrived open and with a piece broken. I just wanted a replacement piece, they refused, said it did not come like that and then banned me. When I tried to solve it with them and admitted I didn’t know the policy was to contact the manufacturers, (I’m autistic so it takes me a bit with some things) they banned me. When I explained that I was disabled and that it was a miss understanding they said they don’t care and it won’t change anything. I was trying to buy my daughters Christmas gifts and even willing to take blame for something they did just to get it dealt with but they really don’t care. Now some guy from inside is gonna come on, say I’m a rude customer, or what ever he says Any time they get a bad review. But don’t pay attention to him, look for the reviews from the people they screwed first instead and you’ll find your truth.”
“Customer service is horrible. I ordered a figure. Arrived damaged. They told me to send it back and they will replace it. I sent it back with the label THEY SENT ME. then they tell me they never got it.
And this isnt the first time its happened. I DO NOT reccommend ringsidecollectibles to anybody.”
“It’s funny ringside has a excuse for every review on here I ordered the last dance cm punk. It was all torn and ripped and bent when it got here I am a disabled vet with nothing below the knee. I have spent tons of money on ringside and instead of them figuring out a way to get me a new figure. they said I had to print out a return label I have no printer then go to fedex wich I would have to have legs to do. Mail it back to them and wait for a claim which by that time the figure would be sold out. So I wouldn’t ever get the figure at all I didn’t pay for damaged packaging I paid full price. There shipping policy clearly says they are not responsible for lost or stolen packages but they are responsible for damaged packaging. They make you go through the hassle of returning the item because they know not all people have the means to do so. So they just let it slide. And when you call you get to talk to Dominique who you will get no help from at all just attitude because they where asked to do there job. And follow the policy that it says on there site so all in all if you order from them just pay for damaged packaging cus 50% out of the time that’s what you’re gonna get. If you’re a inbox collector like myself don’t waste you’re time or money. Go to bbts or big apple toys or 5 below anywhere else but ringside”
“Horrible customer service , extremely disrespectful , terrible shipping speed , totally fake people that work there , ringside is rude and disrespects there customers”
“I will never purchase anything from ringside collectibles again , I bought a AEW CM Punk for my daughter for her birthday and after months of waiting we received it……broken !!! His arm wasn’t attached and instead of replacing the damage product I got told to the best ringside collectibles can do is give me 50% off another cm punk figure ….what garbage customer service”
“Horrible customer service! Arm broke off figure the third time it was picked up! Had a sick family member and didn’t email them the pictures quick enough! Crooks that sell junk items!!! Stay away!”
“PLEASE NEVER USE RINGSIDE. I ORDERED NEW FIGURES AND GOT USED AND OPEN OUT THE PACKAGE. WILL REFUND IF I RETURN AT MY OWN COST! SO I HAVE TO PAY FOR MY REFUND!
Unacceptable!!!!”
“Purchased 3 figures.
1 totally away from the card and plastic all cracked
Another figures the box was totally bent and squashed. All plastic display scuffed.
Offered $3 partial refund.
Opened a case with paypal and now they have advised to post all items back at my own cost for a refund. It costs me £30 to post back from the UK more than the actual figures and i will be out of pocket too because its at my own cost to return faulty goods. Customer service is shocking with so many bad reviews”
“Do yourself a favor and just don't.
Received a figure with the card completely separated and the box previously opened and taped back together.
Customer service is horrendous and they are very rude and don't seem to care.
This company has changed big time and they've lost a customer”
“Please save yourself money and time.....they "send" your item out....you never receive it....you email customer service to get the run around....then when said items wind back up at their company they only refund you the item amount. They are screwing people out of lots of money. One item I paid more to ship just to be refunded the little the item actually cost.....they pocketed over 25$ in shipping from my kids....they lost their Christmas money to these crooks! On top of it all they refused to have anyone contact me by phone when asked multiple times.”
“I have been a costumer from long time but things have change in this company. Their packages are not send with bubble and they arrive in bad conditions. My last 4 order where send not secure Costumer service sucks and they reply to you as you where nothing and they don’t care. You will be ok if your package arrive well, good luck but if not that’s not their problem. If you write to their costumer service the experience will be super bad. I recently contact them via email with evidence of damage box and they reply to my like I was sheet. I am a long time costumer with An order for more than 100 dollars.”
“It’s been 11 days and my order still hasn’t even been processed. They tell you that there “may be” processing delays but this is ridiculous. And they’re telling me I can’t cancel the order and get a refund because of the processing. Don’t order from them!”
“Their shipping is horrendous. Customer service is the rudest ever. They ban you from ordering if you file a bbb claim for shipping. Pay a little more elsewhere”
“I ordered some stuff and it said it was in my garage but never came. I emailed them and they said it was "marked failed" and will refund me 36 usd out of 52 usd. I wanted a full refund but they didnt listen nor did they refund that 36. Incredibly fake website. Only buy if you live in America or you will be scammed. I saved up for 5 months for nothing.”
“I ordered some stuff and it said it was in my garage but never came. I emailed them and they said it was "marked failed" and will refund me 36 usd out of 52 usd. I wanted a full refund but they didnt listen nor did they refund that 36. Incredibly fake website. Only buy if you live in America or you will be scammed. I saved up for 5 months for nothing.”
