“Got a collectable stored for opening later to display.
I opened a undamaged box containing a statue of "Porcelain Lux", but the statue had a broken piece, which is according to Reddit users a common issue with this product.
I contacted support but there's nothing they can do because "I was too late".
This is actually the first time I'm dealing with customer service who sell statues having such a terrible and dehumanizing service. They don't do anything to help not even a discount or w/e no nothing.
You spend thousands of dollars/euros and what you get is "too bad".
They require you to break the seal within time or else the "can't help you". MIND YOU THE BOX WAS IN A PRISTINE CONDITION. The damage probably happened during packing at the factory.
You're better off spending your money on legit collectable resellers like Spec Fiction or Archonia. At least these companies have humans with a soul working at customer service.”
“The website has numerous spelling errors, brokers scam links, and missing images which raises a fake company, I invested $173,883.00 on 1st April on the 22th April I found out they are professional scammers so I tried to withdraw as much as I can on my profits but they allow only me $355,000 at a time monthly so I withdrew $355,000 but the money was never transferred to my bank account . It stayed pending .The woman who lured me into investing with this company begged me to cancel the withdrawal but I did not . Next they changed personal this time a man who seemed friendly and accepted to release my withdrawal if I cancel the the present action because the deposit was on 1st and withdrawal on the 22nd the financial inspector will think it’s money laundering .He said that today Saturday 26th April he will transfer the money . In the mean time they have denied me access to my account, waiting won't be of any help so I reported this case to the FBI and the FinCEN immediately I was referred to contact a man called alexi victim with an email address alexivictimhelps @ mail . com who helped me recover all my funds back but still this company on people who did this haven't been caught”
“I lost so much and was really devastated, I had to seek help until I was directed to Mr. Sharon O'Neil and his Recovery company and Foundation that helped me to recover all the money I had lost. It was really worth it. I will be happy to share my experience with anybody, you can also connect with him for help and assistance for a successful and secured investment without any loss of funds. mail him SHARONRECOVERINGEXPERTS @ gm ail. c o m”
“In the past ordered a kayn figure that included an in game icon that had to be selected (it did not automatically select it) and I messaged support to see if I could get the icon because i had proof I bought it but they said they wouldn’t do anything about it since I didn’t select it during checkout. Also, I just purchased a sweatshirt and the website didn’t save my address and automatically put the last address I used for both billing and shipping (I had sent a gift to a friend but didn’t use her address as billing) which made no sense. Then I contacted support and they said they wouldn’t do anything despite the order happening not even 12 hours earlier. Very useless support team and questionable site performance.”
“I did an order, but for a week there was no information about it… customer support gave no information. And on 23rd December, before Christmas, they just cancelled my order without any information why… The figure I ordered is not available now, so it’s just wasted time…”
“If I could somehow give 0 stars I would. I paid almost $1,000 for a statue and it came broken and then when offered the replacement piece, it came broken as well because it had no padding to make sure the statue would be ok on its way to me. Now they have said nothing can be done and they can refund me $50 or the full price but I have to take care of the shipping and make sure it gets to them ok even though they did not extend that courtesy to me. Absolutely terrible experience. Never trust them or buy from them if you value your money. I've certainly learned my lesson. In short screw riot games.”
“I used to buy merch often from riot merch, went to order some figures for $45 usd to Canada and now international shipping is suddenly costing $168.50 usd??? in total to get the mini figure set with shipping included would cost probably over $276.47 cad.... $close to $300 for 5 miniature figures under 3 inches tall... I'm sorry but please help it make sense, at this point I feel like they are over charging a crazy amount. I hope to God they change this, I feel extremely sad that I'll be missing out on my mains figure considering I've been consistent on acquiring all merch related to them, hell I've even spent over 6K on league and still think asking this much is going too far.”
“The shipping used to be really cheap. Maybe $20 USD max?
NOW IT'S $158 USD TO SHIP TO AUSTRALIA FOR A $100 USD PRODUCT. Ridiculous.
And now JB-HIFI and EB Games and basically no one in Australia sells RP gift cards because apparently Riot Games is charging them $60 to sell $50 gift cards (according to the retailers, which is why they stopped selling the gift cards).
Riot Games is ridiculous. They will receive no sales from Oceania with $158 USD shipping prices.”
“I never received my item and was told it was my problem and not theirs, no refund or new copy sent out. Theres no mention of this "policy" on their website or at point of order but they enforce it without telling you. They wont even chase their own carrier for updaes.”
“Tienen la peor atencion al publico del mundo, pedi una figura y tras 15 dias y varias reclamaciones consegui que me devolvieran el dinero, por supuesto la figura nunca llego”
“I use their site for more years now. (Europe-Eune) I always got the stuff i ordered in time and everything went smoothly.
Love this store, and their officially llicensed items.
I could not say any bad words from my experience with them.”
“They scammed me. I made an order on 17.11.2021 that was never send. It has been 3 weeks and they are only sending me apologies and ask for to wait. Now i hope the police will help me to restore my money.”
“Produit commandé il y a 3 semaines. Quand on contact le service client, celui ci répond complément a coté. Impossible d'obtenir un remboursement, on a l'impression de parler a un sourd. Inadmissible pour une si grande entreprise. 150€ dans le vide. NE COMMANDEZ PAS CHEZ EUX.”
“I have ordered a backpack and a t-shirt and my package never arraived, tried to contact their customer support and they said it's not their responsability and I should be the one to deal with the courier issue”
“At first they hadn’t even despatched my order after weeks! then I was given a tracking number that isn’t recognised. BorgQueen was the last person that replied to my email saying they would get back to me? Needless to say they haven’t!
If I hadn’t ordered from them before I would have thought they were just a sham, in this instance however, it’s clearly very bad customer service.”
