“I use their site for more years now. (Europe-Eune) I always got the stuff i ordered in time and everything went smoothly.
Love this store, and their officially llicensed items.
I could not say any bad words from my experience with them.”
“Ordered, said would come Monday, it arrived on the Friday before! Perfect for my son, who was heading out for Camp for a week to see it! (I have had the shipping say delivered, when its not, thats not the various companies, thats the Delivery Companies and how they handle things, complain to them. Especially USPS, another package in hand saying was delivered 3 days ago, was in my mailbox today) Point is:Dont blame distributor, blame Shipping Company.”
“I’ve bought two orders for riot games, first i got my akali bomber and it shipped in earlier than the expected date. My second order was iffy i bought many items (3 tees and 2 plushes) the order didn’t ship out for weeks until i contacted customer support. The teeshirts were deadstocked, so i had the shirts refunded to me. I honestly get the inconvenience and they helped me well with understanding getting those refunds fast and easy.”
“As always I love Riot's merchandise being an avid fan of their game League of Legends. I've been playing their game for nearly 6 years now, and I'm still in love... so other than simply loving their game, their merch is great, and I've honestly spent too much money on their game and shop... my only gripe is that their shipping tracker isn't really the best... I had to wait a week before I got my merch when they said it was delivered...”
“I have ordered 3 times from riot games my first order went fine with shipping slightly longer than predicted. My second order using the same saved shipping details was sent to the wrong address after contacting them twice they said I would have to call the shipping company and fix it. The third order was the riot ranked merch which was HORRIBLE quality please never buy these. The ranked logo was extremely faded and is not even printed on the shirt from touching it once I can already see that it is going to wear off.”
“I did an order, but for a week there was no information about it… customer support gave no information. And on 23rd December, before Christmas, they just cancelled my order without any information why… The figure I ordered is not available now, so it’s just wasted time…”
“If I could somehow give 0 stars I would. I paid almost $1,000 for a statue and it came broken and then when offered the replacement piece, it came broken as well because it had no padding to make sure the statue would be ok on its way to me. Now they have said nothing can be done and they can refund me $50 or the full price but I have to take care of the shipping and make sure it gets to them ok even though they did not extend that courtesy to me. Absolutely terrible experience. Never trust them or buy from them if you value your money. I've certainly learned my lesson. In short screw riot games.”
“I used to buy merch often from riot merch, went to order some figures for $45 usd to Canada and now international shipping is suddenly costing $168.50 usd??? in total to get the mini figure set with shipping included would cost probably over $276.47 cad.... $close to $300 for 5 miniature figures under 3 inches tall... I'm sorry but please help it make sense, at this point I feel like they are over charging a crazy amount. I hope to God they change this, I feel extremely sad that I'll be missing out on my mains figure considering I've been consistent on acquiring all merch related to them, hell I've even spent over 6K on league and still think asking this much is going too far.”
“The shipping used to be really cheap. Maybe $20 USD max?
NOW IT'S $158 USD TO SHIP TO AUSTRALIA FOR A $100 USD PRODUCT. Ridiculous.
And now JB-HIFI and EB Games and basically no one in Australia sells RP gift cards because apparently Riot Games is charging them $60 to sell $50 gift cards (according to the retailers, which is why they stopped selling the gift cards).
Riot Games is ridiculous. They will receive no sales from Oceania with $158 USD shipping prices.”
“I never received my item and was told it was my problem and not theirs, no refund or new copy sent out. Theres no mention of this "policy" on their website or at point of order but they enforce it without telling you. They wont even chase their own carrier for updaes.”
“Tienen la peor atencion al publico del mundo, pedi una figura y tras 15 dias y varias reclamaciones consegui que me devolvieran el dinero, por supuesto la figura nunca llego”
“They scammed me. I made an order on 17.11.2021 that was never send. It has been 3 weeks and they are only sending me apologies and ask for to wait. Now i hope the police will help me to restore my money.”
“Produit commandé il y a 3 semaines. Quand on contact le service client, celui ci répond complément a coté. Impossible d'obtenir un remboursement, on a l'impression de parler a un sourd. Inadmissible pour une si grande entreprise. 150€ dans le vide. NE COMMANDEZ PAS CHEZ EUX.”
“I have ordered a backpack and a t-shirt and my package never arraived, tried to contact their customer support and they said it's not their responsability and I should be the one to deal with the courier issue”
“At first they hadn’t even despatched my order after weeks! then I was given a tracking number that isn’t recognised. BorgQueen was the last person that replied to my email saying they would get back to me? Needless to say they haven’t!
If I hadn’t ordered from them before I would have thought they were just a sham, in this instance however, it’s clearly very bad customer service.”
“I have exactly the same bad experience with the merch store.
The items are not shipped or take months to get shipped.
The support team does not reply to any inquiries about the order.
The tracking code that they might eventually sent does not work.
I received a tracking number 3 weeks ago and it still hasn't arrived and the code is not working.
Everything feels like a big scam and it's like you get ghosted.
Don't buy from them or risk not receiving anything or waiting for a very long time.”
“I ordered the Gwen Plushie it said "will be shipped within 2 weeks of purchase" and I'm already waiting 2 months, still not SHIPPED!? Other People experience the same Issue with this Item. We ordered the day it came out directly after one minute. They said they don't have enough in stock and when they told me it arrived in the warehouse and it will be shipped soon it never came. I've never had problems with this Shop but honestly because of this I will never buy anything again :/ it's frustrating!”
