Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.85

4.9 Rating 15,966 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 22nd April 2026

451

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Promised delivery in 3-4 days still not arrived 3 weeks later, I will never deal with this company again. Finally asking for a review when I still haven’t got my order is so insulting.”

Helpful Report

Posted 2 years ago

Hi David, Thank you for your review. Unfortunately, we are not able to assist with order issues that we have not been made aware of. I have taken a look at your tracking information and Parcelforce attempted delivery on the 31st. Your parcel is at the Post Office waiting for you to collect. Kind regards, Riverside

Posted 2 years ago

“The product is faulty. It does not charge well.”

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Posted 2 years ago

“I am being asked for a review but I’ve not received any of my package. I have been waiting now for over 2 weeks”

Helpful Report

Posted 2 years ago

Hi Dale, Thank you for your review. Unfortunately we are not able to rectify issues that we are not made aware of. I have been unable to find anything from your email address in our inbox. I can see from your tracking information that Parcelforce attempted delivery on 12 May. Your parcel is being held in their depot for redelivery, I will pass this onto my colleague in our processing department to look into further with Parcelforce. Kind regards, Riverside

Posted 2 years ago

“The actual ordering and speed of delivery was excellent. However the delivery man was extremely unhelpful. He offered no help whatsoever in helping me get the chairs into my home ( insurance purposes I was told ) I dragged them in myself and he refused to take the empty pallet back with him as there apparently wasn’t enough room in his enormous van Very very poor service from this individual”

Helpful Report

Posted 3 years ago

“Not user friendly, not intuitive. Customer Support is not sending pre loaded circular how to print tips. Very frustrating. Vastly overrated.”

Helpful Report

Posted 3 years ago

Hi Bridget, Please can you provide us with your order number and we can take a look into this issue for you. Kind Regards, Eden

Posted 3 years ago

“Still haven’t received my order”

Helpful Report

Posted 3 years ago

Hi Andrew, Thank you for your review. Unfortunately, we are unable to assist with order issues unless we are made aware of them. I have not been able to find anything in our emails from your email address. I have checked your tracking information and it looks as though Parcelforce attempted delivery on the 4th of April, when they were unable to deliver your parcel was left at your local Post Office and Parcelforce should have left a failed delivery card for you. Kind regards, Riverside

Posted 3 years ago

“Utterly unhelpful.”

Helpful Report

Posted 3 years ago

“I had received the order in 2 days but the grate cleaner had leaked almost half of bottle. I have talk with someone from customer support team and been promised that a new bottled will be sent. Almost a week later and still no didn’t received the new bottle”

Helpful Report

Posted 3 years ago

Hi Gabriel, Thank you for your review. I can see from the notes on your order that we did agree to send you out a replacement grate cleaner on reciept of an image of the leaky bottle via email. I have searched the email adress your order was placed uner within our emails and have been unable to find any email from you. As you have attached an image to this review, I can now arrange for this replacement to be sent out to you. Please let us know if we can be of any further assistance. Kind regards, Riverside

Posted 3 years ago

“Was shown to fit a Weber traveller but does not , a normal chopping board is better”

Helpful Report

Posted 3 years ago

“The barbecue was left outside a locked closed community hall without any telephone contact being made to say it was being delivered at that time, despite my explaining this was to a community garden project and contact needed to be made to ensure the parcel could be taken in. This apparently was too difficult. Many other delivery companies have managed this simple helpful communication. Fortunately the large package was seen by a helpful member of the public who managed to contact someone who tracked me!”

Helpful Report

Posted 3 years ago

Hi Joan, Thank you for your review. Unfortunately, as you were informed when you placed the order, TNT may not call you with a delivery timeslot as this is not how their service functions. TNT provide tracking information which will inform you of delivery day, but this is an all day service and a timeslot cannot be provided or guaranteed. You were also informed that for insurance reasons the driver would not be able to transport the barbecue to its intended location on the property. This delivery is a front-of-house all-day service, as you were made aware before placing your order. Please let me know if I can be of any further assistance. Kind regards, Riverside

Posted 3 years ago

“Not happy when item arrived best before date april 2023 one and a half months left on date not happy customer need to check dates before shipping items out”

Helpful Report

Posted 3 years ago

“Didn’t receive product, or communication for why not, or a refund.”

Helpful Report

Posted 3 years ago

Hi Euan, Thank you for your review. Unfortunately, we are not able to look into and resolve issues with orders and delivery if we are not informed of them. I have looked at the tracking information for your order and sent you an email regarding it. Please let us know how you wish to proceed. Kind regards, Riverside

Posted 3 years ago

“Whilst these trees are advertised as indoor or outdoor due to the UV resistance this is a misnomer. Two and a half years after purchasing a silver birch the stalk has rotted and disintegrated. This makes this purchase a very expensive outlay for something that will last so short a time. The tree was placed in a protected area away from strong winds and has collapsed. I have been offered no compensation as the warranty is 1 year. Take head.”

Helpful Report

Posted 3 years ago

“Haven’t received the bbq yet, ordered nearly a month ago, proceed with caution!”

Helpful Report

Posted 3 years ago

“Not impressed with customer care. I asked for a simple note to be put inside the package as it was a gift and was firmly told no they couldn't do that.”

Helpful Report

Posted 3 years ago

“Having ordered a small quantity of Charcoal I then wanted to arrange a pallet of Charcoal and asked for a quote from the Sales team - I rang twice to remind them but nothing was forthcoming and I was told the Manager was too busy and phone calls were being followed up 3 days later. This was too late for me and I went elsewhere. I have still not received a follow up call 10 days later.”

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Posted 3 years ago

“Measurements for this item were inaccurate”

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Posted 3 years ago

“hasn't arrived”

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Posted 3 years ago

“The product has been ordered and paid for but was never delivered.”

Helpful Report

Posted 3 years ago

Hi Gary, We have tracked your order and this was delivered on the 9th of August at 11:18 am and left in your safe place as requested. Should you require the image of your delivery please email us at sales@riversidegardencentre.co.uk and we can send this across to you. Kind Regards, Eden

Posted 3 years ago

“Wrong photo on website customer service was so poor. Despite the wrong photo was fobbed off and had to pay the postage despite Riversides error. Ellie had a terrible attitude and I will never use them again”

Helpful Report

Posted 3 years ago

Riverside is rated 4.9 based on 15,966 reviews