Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,958 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 5 star review on 11th September 2024

448

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had received the order in 2 days but the grate cleaner had leaked almost half of bottle. I have talk with someone from customer support team and been promised that a new bottled will be sent. Almost a week later and still no didn’t received the new bottle”

Helpful Report

Posted 2 years ago

Hi Gabriel, Thank you for your review. I can see from the notes on your order that we did agree to send you out a replacement grate cleaner on reciept of an image of the leaky bottle via email. I have searched the email adress your order was placed uner within our emails and have been unable to find any email from you. As you have attached an image to this review, I can now arrange for this replacement to be sent out to you. Please let us know if we can be of any further assistance. Kind regards, Riverside

Posted 2 years ago

“Was shown to fit a Weber traveller but does not , a normal chopping board is better”

Helpful Report

Posted 2 years ago

“The barbecue was left outside a locked closed community hall without any telephone contact being made to say it was being delivered at that time, despite my explaining this was to a community garden project and contact needed to be made to ensure the parcel could be taken in. This apparently was too difficult. Many other delivery companies have managed this simple helpful communication. Fortunately the large package was seen by a helpful member of the public who managed to contact someone who tracked me!”

Helpful Report

Posted 2 years ago

Hi Joan, Thank you for your review. Unfortunately, as you were informed when you placed the order, TNT may not call you with a delivery timeslot as this is not how their service functions. TNT provide tracking information which will inform you of delivery day, but this is an all day service and a timeslot cannot be provided or guaranteed. You were also informed that for insurance reasons the driver would not be able to transport the barbecue to its intended location on the property. This delivery is a front-of-house all-day service, as you were made aware before placing your order. Please let me know if I can be of any further assistance. Kind regards, Riverside

Posted 2 years ago

“Not happy when item arrived best before date april 2023 one and a half months left on date not happy customer need to check dates before shipping items out”

Helpful Report

Posted 2 years ago

“Didn’t receive product, or communication for why not, or a refund.”

Helpful Report

Posted 2 years ago

Hi Euan, Thank you for your review. Unfortunately, we are not able to look into and resolve issues with orders and delivery if we are not informed of them. I have looked at the tracking information for your order and sent you an email regarding it. Please let us know how you wish to proceed. Kind regards, Riverside

Posted 2 years ago

“Whilst these trees are advertised as indoor or outdoor due to the UV resistance this is a misnomer. Two and a half years after purchasing a silver birch the stalk has rotted and disintegrated. This makes this purchase a very expensive outlay for something that will last so short a time. The tree was placed in a protected area away from strong winds and has collapsed. I have been offered no compensation as the warranty is 1 year. Take head.”

Helpful Report

Posted 2 years ago

“Haven’t received the bbq yet, ordered nearly a month ago, proceed with caution!”

Helpful Report

Posted 2 years ago

“Not impressed with customer care. I asked for a simple note to be put inside the package as it was a gift and was firmly told no they couldn't do that.”

Helpful Report

Posted 2 years ago

“Having ordered a small quantity of Charcoal I then wanted to arrange a pallet of Charcoal and asked for a quote from the Sales team - I rang twice to remind them but nothing was forthcoming and I was told the Manager was too busy and phone calls were being followed up 3 days later. This was too late for me and I went elsewhere. I have still not received a follow up call 10 days later.”

Helpful Report

Posted 2 years ago

“Measurements for this item were inaccurate”

Helpful Report

Posted 2 years ago

“hasn't arrived”

Helpful Report

Posted 2 years ago

“The product has been ordered and paid for but was never delivered.”

Helpful Report

Posted 2 years ago

Hi Gary, We have tracked your order and this was delivered on the 9th of August at 11:18 am and left in your safe place as requested. Should you require the image of your delivery please email us at sales@riversidegardencentre.co.uk and we can send this across to you. Kind Regards, Eden

Posted 2 years ago

“Wrong photo on website customer service was so poor. Despite the wrong photo was fobbed off and had to pay the postage despite Riversides error. Ellie had a terrible attitude and I will never use them again”

Helpful Report

Posted 2 years ago

“When this arrived, the bottle cap was cracked and leaking. I sent an email on the same day stating this and said I would like a replacement. I have had no response from Riverside since. It is a real shame as it the product is great, however I am reluctant to use this as the bottle has been compromised. Riverside, please do the decent thing and respond to my email”

Helpful Report

Posted 2 years ago

Hi Steve, Thank you for your review. We have not had any emails from you and there are no notes on your order to reflect any previous communication from you. Could you please send an email with images alongside your packing note to sales@riversidegardencentre.co.uk and I can look into this for you? Regards, Ellie

Posted 2 years ago

“I haven’t even got my product yet so how can I write a review 🤔”

Helpful Report

Posted 2 years ago

“Ordered a Weber BBQ on May 31st and still not got it. Emailed but had no reply in two weeks, called and no answer! Shocking service for such an expensive item! Please get back to me with when I should expect it? (Order number #16009)”

Helpful Report

Posted 2 years ago

“I’m really disappointed that the product arrived unwrapped, so my husband’s Father’s Day surprise was ruined.”

Helpful Report

Posted 2 years ago

“I ordered a Weber Q BBQ as a housewarming present for my brother over two weeks ago. It still has not been delivered. Riverside has my phone number and my brother's phone number. No one has called either of us to fix the problem.”

Helpful Report

Posted 3 years ago

Hi Andrew, My colleague has been trying to call you. No one is answering. Can you please contact us with a number you are able to answer? Best regards Riverside

Posted 3 years ago

“The Weber BBQ received had one leg with an indent, while the BBQ bowl was missing paint in a couple of places.”

Helpful Report

Posted 3 years ago

“I am still waiting to hear anything from the delivery company and it’s been 10 days of no cards and no information. Riverside are waiting for the item to be returned to them and I have no idea when that might be!”

Helpful Report

Posted 3 years ago

Riverside is rated 4.9 based on 15,958 reviews