Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,958 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 5 star review on 11th September 2024

448

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This review is belated as I have been away. Weeding my inbox, I found this request to 'rate Riverside out of 5' - so thought I'd give it. In August 2023 I purchased a gift card. There was an issue with not being able to use previously accumulated points to contribute to the purchase. I rang Riverside and was asked to email the manager explaining the issue. I did so on 20/08/23 and got an email reply the same day advising the manager would get back to me I chased it up on 08/09/2023 and still await a response....”

Helpful Report

Posted 1 year ago

Hi Kevin, Thank you for your review. I have taken a look into this and can see that your coupon generated on the 18th August is valid for 6 months after being redeemed. So despite being unable to place an order using your code, you are able to use this until it expires early next year. I can see that intially, I did email you to advise the reason for the points being unable to be redeemed is due to you placing the code into the gift voucher box and not the coupon code box at checkout. On this occasion, as a gesture of goodwill, we will refund the £2.00 back to your original payment method and please contact me if you have any further issues as I would be more than happy to help. Kind regards, Ellie

Posted 1 year ago

“The item was oversold so I was offered one instead of the four I ordered, Elected to take full refund as they were intended to be for bbq enthusiast friends of mine, Extremely disappointed, To be fair it's the first time riverside have let me down,”

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Posted 1 year ago

“Have not received item, long delay.”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for your review, unfortunately we are not able to offer assistance with order issues that we have not been made aware of. I have been unable to find any correspondance from your email address in our inbox. I have checked the tracking information for your order and can see that Parcelforce attempted delivery on November 30th. Your order is being held in the depot for redelivery and Parcelforce should have left you a card explaining what to do next. If you require any further assistance please do give us a call or email. Kind regards, Riverside

Posted 1 year ago

“Pizza Stone arrived in pieces, no protective packaging and a sarcastic email from Riverside”

Helpful Report

Posted 1 year ago

“Very quick delivery of the 1st cushion. Sadly the zip was broken and there were dirty fingerprints on it. The cushion was a light colour. I ordered a replacement. Again very quick delivery. I ashes the driver if he minded if I opened the package before he went. The driver actually cut it open. I immediately saw that the smart plastic covering case was very dusty/dirty. I took the cushion out and saw dark patches on one side. The driver thought it looked like damp. He agreed to return both cushions. I got a refund and did not order a 3rd. Very disappointing.”

Helpful Report

Posted 1 year ago

“I ordered 3 items in the Riverside sale. 3 days after my order confirmation I received an e-mail apologising saying that 2 of the items were no longer available and would I like a refund. Very disappointing.”

Helpful Report

Posted 1 year ago

“The item has not arrived!”

Helpful Report

Posted 1 year ago

“I ordered 3 weber gas canisters and only 2 arrived. Limited communication regarding delivery and took over two weeks and no response from customer service when contacted regarding order status in the meantime. Very frustrating experience.”

Helpful Report

Posted 1 year ago

Hi There, Please email us at sales@riversidegardencentre.co.uk. Our customer service is open 7 days a week so I am extremly shocked and sorry that no one has got back to you! Please also provide us with an order number in the email and we will look into this for you. Kind Regards, Eden

Posted 1 year ago

“Order confirmation received, delivery notification received, then email to say out of stock and refund pending - extremely frustrating! Would not order from this site again!”

Helpful Report

Posted 1 year ago

“Very disappointing. The table arrived damaged and unusable. I contacted Riverside immediately and received an acknowledgement but a week on and there is no sign of a resolution to this.”

Helpful Report

Posted 1 year ago

“I ordered two bags of Weber bbq briquettes on 30th June & it hasn’t arrived yet !”

Helpful Report

Posted 1 year ago

“I have spent £850 with you on the garden item and I have only received 200 points when it’s does state a pound per point . Regards Lynn carey”

Helpful Report

Posted 1 year ago

Hi Lynn, Thank you for your review. I have taken a look at your rewards account and it looks as though you were not signed in when you placed your order. Therefore, the points would not have been allocated. I have manually added the points for this order for you. In future, please ensure that you are signed in to receive points for orders placed. Kind regards, Riverside

Posted 1 year ago

“Goods not shipped. No information regarding delays or any form of contact after the requested explanation. After contacting sales, only received an automated email about delays due to Black Friday, in June. Currently trying to get a refund. Very poor”

Helpful Report

Posted 1 year ago

“Promised delivery in 3-4 days still not arrived 3 weeks later, I will never deal with this company again. Finally asking for a review when I still haven’t got my order is so insulting.”

Helpful Report

Posted 2 years ago

Hi David, Thank you for your review. Unfortunately, we are not able to assist with order issues that we have not been made aware of. I have taken a look at your tracking information and Parcelforce attempted delivery on the 31st. Your parcel is at the Post Office waiting for you to collect. Kind regards, Riverside

Posted 2 years ago

“The product is faulty. It does not charge well.”

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Posted 2 years ago

“I am being asked for a review but I’ve not received any of my package. I have been waiting now for over 2 weeks”

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Posted 2 years ago

Hi Dale, Thank you for your review. Unfortunately we are not able to rectify issues that we are not made aware of. I have been unable to find anything from your email address in our inbox. I can see from your tracking information that Parcelforce attempted delivery on 12 May. Your parcel is being held in their depot for redelivery, I will pass this onto my colleague in our processing department to look into further with Parcelforce. Kind regards, Riverside

Posted 2 years ago

“The actual ordering and speed of delivery was excellent. However the delivery man was extremely unhelpful. He offered no help whatsoever in helping me get the chairs into my home ( insurance purposes I was told ) I dragged them in myself and he refused to take the empty pallet back with him as there apparently wasn’t enough room in his enormous van Very very poor service from this individual”

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Posted 2 years ago

“Not user friendly, not intuitive. Customer Support is not sending pre loaded circular how to print tips. Very frustrating. Vastly overrated.”

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Posted 2 years ago

Hi Bridget, Please can you provide us with your order number and we can take a look into this issue for you. Kind Regards, Eden

Posted 2 years ago

“Still haven’t received my order”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for your review. Unfortunately, we are unable to assist with order issues unless we are made aware of them. I have not been able to find anything in our emails from your email address. I have checked your tracking information and it looks as though Parcelforce attempted delivery on the 4th of April, when they were unable to deliver your parcel was left at your local Post Office and Parcelforce should have left a failed delivery card for you. Kind regards, Riverside

Posted 2 years ago

“Utterly unhelpful.”

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Posted 2 years ago

Riverside is rated 4.9 based on 15,958 reviews