Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.85

4.9 Rating 15,966 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 9th March 2026

450

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Promises, Promises! Dreadful customer service. On hold for ages and still awaiting news of delivery.”

Helpful Report

Posted 1 year ago

“Purchased next day delivery and wasn't even dispatched for 2 days and no way to contact them as they close at 3pm...”

Helpful Report

Posted 1 year ago

“Great BBQ, as expected from Weber. However, not so great from Riverside/ Whitestores! 3 Days after ordering a product falsely advertised as being ’on special’ after overpricing it by £30, gets marked down by £90.00. This is unfair trading, and against requirements set out in the Consumer Protection from Unfair Trading Regulations 2008.”

Helpful Report

Posted 1 year ago

“Delivery late, courier was rude and didn't even deliver to the door left it on drive. Your custumer service weren't helpful and long wait. Sent message, which I have never received a reply!”

Helpful Report

Posted 1 year ago

“Disappointed Product not delivered Sent email to raise this and no response”

Helpful Report

Posted 1 year ago

“Ordered a weber barbecue for my sons birthday. Arrived badly damaged. Customer service is horrendous and slow to answer. We requested a new barbecue, which is what we had paid for, and they requested a spare part instead. When you pay for a NEW barbecue you don’t expect to receive a badly damaged one which was clearly like that when sent out! Very unhappy customer!”

Helpful Report

Posted 1 year ago

“I went to Riverside as someone had recommended it to me and I thought it would be the easiest route for buying a barbecue. My grandfather purchased the barbecue as a gift and input the wrong postcode by mistake. White Stores tried to charge him £160 for changing the delivery address. We then cancelled the order (which they also charged us for) and tried again. We requested 2 man delivery but only 1 person turned up (a day later than they had told me) so I had to carry the barbecue myself down a flight of stairs. Unfortunately, you only speak to people at White Stores with these concerns who are quite unhelpful. It is not clear when making the purchase that riverside do not deal with the customer support themselves. I got the purchase in the end after about a month, but overall it was quite a difficult/ time wasting experience for the sake of a barbecue.”

Helpful Report

Posted 1 year ago

“This review is belated as I have been away. Weeding my inbox, I found this request to 'rate Riverside out of 5' - so thought I'd give it. In August 2023 I purchased a gift card. There was an issue with not being able to use previously accumulated points to contribute to the purchase. I rang Riverside and was asked to email the manager explaining the issue. I did so on 20/08/23 and got an email reply the same day advising the manager would get back to me I chased it up on 08/09/2023 and still await a response....”

Helpful Report

Posted 2 years ago

Hi Kevin, Thank you for your review. I have taken a look into this and can see that your coupon generated on the 18th August is valid for 6 months after being redeemed. So despite being unable to place an order using your code, you are able to use this until it expires early next year. I can see that intially, I did email you to advise the reason for the points being unable to be redeemed is due to you placing the code into the gift voucher box and not the coupon code box at checkout. On this occasion, as a gesture of goodwill, we will refund the £2.00 back to your original payment method and please contact me if you have any further issues as I would be more than happy to help. Kind regards, Ellie

Posted 2 years ago

“The item was oversold so I was offered one instead of the four I ordered, Elected to take full refund as they were intended to be for bbq enthusiast friends of mine, Extremely disappointed, To be fair it's the first time riverside have let me down,”

Helpful Report

Posted 2 years ago

“Have not received item, long delay.”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you for your review, unfortunately we are not able to offer assistance with order issues that we have not been made aware of. I have been unable to find any correspondance from your email address in our inbox. I have checked the tracking information for your order and can see that Parcelforce attempted delivery on November 30th. Your order is being held in the depot for redelivery and Parcelforce should have left you a card explaining what to do next. If you require any further assistance please do give us a call or email. Kind regards, Riverside

Posted 2 years ago

“Pizza Stone arrived in pieces, no protective packaging and a sarcastic email from Riverside”

Helpful Report

Posted 2 years ago

“Very quick delivery of the 1st cushion. Sadly the zip was broken and there were dirty fingerprints on it. The cushion was a light colour. I ordered a replacement. Again very quick delivery. I ashes the driver if he minded if I opened the package before he went. The driver actually cut it open. I immediately saw that the smart plastic covering case was very dusty/dirty. I took the cushion out and saw dark patches on one side. The driver thought it looked like damp. He agreed to return both cushions. I got a refund and did not order a 3rd. Very disappointing.”

Helpful Report

Posted 2 years ago

“I ordered 3 items in the Riverside sale. 3 days after my order confirmation I received an e-mail apologising saying that 2 of the items were no longer available and would I like a refund. Very disappointing.”

Helpful Report

Posted 2 years ago

“The item has not arrived!”

Helpful Report

Posted 2 years ago

“I ordered 3 weber gas canisters and only 2 arrived. Limited communication regarding delivery and took over two weeks and no response from customer service when contacted regarding order status in the meantime. Very frustrating experience.”

Helpful Report

Posted 2 years ago

Hi There, Please email us at sales@riversidegardencentre.co.uk. Our customer service is open 7 days a week so I am extremly shocked and sorry that no one has got back to you! Please also provide us with an order number in the email and we will look into this for you. Kind Regards, Eden

Posted 2 years ago

“Order confirmation received, delivery notification received, then email to say out of stock and refund pending - extremely frustrating! Would not order from this site again!”

Helpful Report

Posted 2 years ago

“Very disappointing. The table arrived damaged and unusable. I contacted Riverside immediately and received an acknowledgement but a week on and there is no sign of a resolution to this.”

Helpful Report

Posted 2 years ago

“I ordered two bags of Weber bbq briquettes on 30th June & it hasn’t arrived yet !”

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Posted 2 years ago

“I have spent £850 with you on the garden item and I have only received 200 points when it’s does state a pound per point . Regards Lynn carey”

Helpful Report

Posted 2 years ago

Hi Lynn, Thank you for your review. I have taken a look at your rewards account and it looks as though you were not signed in when you placed your order. Therefore, the points would not have been allocated. I have manually added the points for this order for you. In future, please ensure that you are signed in to receive points for orders placed. Kind regards, Riverside

Posted 2 years ago

“Goods not shipped. No information regarding delays or any form of contact after the requested explanation. After contacting sales, only received an automated email about delays due to Black Friday, in June. Currently trying to get a refund. Very poor”

Helpful Report

Posted 2 years ago

Riverside is rated 4.9 based on 15,966 reviews