Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.85

4.9 Rating 15,966 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 22nd April 2026

451

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When this arrived, the bottle cap was cracked and leaking. I sent an email on the same day stating this and said I would like a replacement. I have had no response from Riverside since. It is a real shame as it the product is great, however I am reluctant to use this as the bottle has been compromised. Riverside, please do the decent thing and respond to my email”

Helpful Report

Posted 3 years ago

Hi Steve, Thank you for your review. We have not had any emails from you and there are no notes on your order to reflect any previous communication from you. Could you please send an email with images alongside your packing note to sales@riversidegardencentre.co.uk and I can look into this for you? Regards, Ellie

Posted 3 years ago

“I haven’t even got my product yet so how can I write a review 🤔”

Helpful Report

Posted 3 years ago

“Ordered a Weber BBQ on May 31st and still not got it. Emailed but had no reply in two weeks, called and no answer! Shocking service for such an expensive item! Please get back to me with when I should expect it? (Order number #16009)”

Helpful Report

Posted 3 years ago

“I’m really disappointed that the product arrived unwrapped, so my husband’s Father’s Day surprise was ruined.”

Helpful Report

Posted 3 years ago

“I ordered a Weber Q BBQ as a housewarming present for my brother over two weeks ago. It still has not been delivered. Riverside has my phone number and my brother's phone number. No one has called either of us to fix the problem.”

Helpful Report

Posted 3 years ago

Hi Andrew, My colleague has been trying to call you. No one is answering. Can you please contact us with a number you are able to answer? Best regards Riverside

Posted 3 years ago

“The Weber BBQ received had one leg with an indent, while the BBQ bowl was missing paint in a couple of places.”

Helpful Report

Posted 3 years ago

“I am still waiting to hear anything from the delivery company and it’s been 10 days of no cards and no information. Riverside are waiting for the item to be returned to them and I have no idea when that might be!”

Helpful Report

Posted 3 years ago

“I paid for next day delivery ie 25% of the price of the purchase. It didn’t arrive until 48 hours later. When I called I was told there was a cut off time of 3pm and my order was placed at 3.30. On Thursday. The parcel arrived Saturday morning. I was told during my conversation that I was lucky to receive then as the delivery company don’t work on Saturday, ! I accept that I didn’t appreciate a cut off time but why was my order and next day delivery accepted without referring back to me. I also received a message presumably from the delivery company on the Friday advising me the delivery had been cancelled. I email your company asking for an explanation on Friday, one was given but when I phoned your offices on Saturday they acknowledged they had received my email. Not very impressed, but purchase item was perfect as I had expected it to be. Only glad I didn’t order the bbq as well!,”

Helpful Report

Posted 3 years ago

“Box came damaged . Grill has rust on it Top door has major scratches on it. Totally disappointed :(”

Helpful Report

Posted 3 years ago

“Never received my item. Courier service terrible. One attempt and then sent to a dpd nowhere close to where I live at a cost of £4.99. John Lewis from now on”

Helpful Report

Posted 3 years ago

“Great product but was let down terribly on this occasion Only got half order then told it must be in box like I’m stupid and then told sent separately then told was lost!!”

Helpful Report

Posted 3 years ago

“Pleased with product but due to mix up with an order and attitude of staff member wouldn't use again”

Helpful Report

Posted 3 years ago

“Expensive and poor quality”

Helpful Report

Posted 4 years ago

“I will never order anything from there again. I previously bought a BBQ from there and just got a lighter two weeks back. They have sold me an empty lighter and said I had to fill it with gas! It’s really shocking and if I wanted an empty lighter, I wouldn’t bother paying £14 for it. Customer service wasn’t helpful at all.”

Helpful Report

Posted 4 years ago

“I have received the wrong item and attempted to contact Riverside regarding this over the past 10 days to no success. I find this highly unacceptable.”

Helpful Report

Posted 4 years ago

Hi Salvy, We have not recieved any emails from you other than the contact form which I have replied to. Please provide the information requested on my email so I can resolve the issue that you are having. Thank you Ellie

Posted 4 years ago

“I still have NOT received my order, I’ve tried chasing it up with no success”

Helpful Report

Posted 4 years ago

“Ordered a Weber griddle from this company and it arrived with no packaging other than the branded Weber box. The box was badly damaged and torn, very disappointing as this was to have been a birthday present. I raised this with the support department only to be told I would have to return the griddle at my own cost to get a replacement. Whilst I understand that the company doesn't want to waste money on packing materials, when something arrives looking like it was bought in a second hand shop, a better solution should be found and not at the customer expense!”

Helpful Report

Posted 4 years ago

“This is sort of unfair as Riverside have been nothing but helpful but I never got the table and the delivery company DX told Riverside that I refused the table as it was damaged . This is an outright lie as they never delivered it although I waited in for 4 days. Chris at Riverside dealt with the problem swiftly and courteously.”

Helpful Report

Posted 4 years ago

“No live online stock check so expect not to receive your order if it was a good sale item”

Helpful Report

Posted 4 years ago

Dear Mark, Thank you for your review. I hope you can appreciate Black Friday is one of our busiest days. The item you ordered sold out online so fast our system couldn't keep up. We do have a live stock tracker but we couldn't have anticipated the hundreds of grates we had to be sold so quickly. However, you were called by a member of staff here to be informed about this and you were offered an alternative and a discount code to apologise. All the best Riverside.

Posted 4 years ago

“Product arrived damaged, called and emailed and was told they would be in contact but haven’t. Very disappointed.”

Helpful Report

Posted 4 years ago

Hi Rosslyn, Thank you for your review. Unfortunately, I do not seem to have any emails on the system from your email address nor any notes on your order to suggest that someone has spoken to you. Please send over an email to sales@riversidegardencentre.co.uk with images of the damage to the product and I can get this resolved for you. Kind regards, Ellie

Posted 4 years ago

Riverside is rated 4.9 based on 15,966 reviews